GSFCarParts.com Reviews 

11,778
TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 3,064 reviews, most reviewers were somewhat happy with their experience overall. Loyal customers frequently highlight the very competitive pricing and find the digital ordering platform entirely straightforward for everyday purchases. Many consumers also deeply appreciate the remarkably quick turnaround time for collecting their ordered items directly in-store. Some reviewers were not happy with unexpected delivery delays, long waiting times, and missing items from their shipments. Consumers additionally mentioned frequently receiving incorrect replacement parts recommended by the system or encountering severe stock issues when shopping online. Other people experienced slow service, unhelpful staff behavior, and frustratingly long queues at the physical counter store locations.

What people talk about most

Product

Customers had ambiguous experiences with product quality and availability. Many consumers praised the... See more

Order

Users describe ambiguous interactions with order, highlighting a stark divide in their purchasing... See more

Service

Consumers find service to be ambiguous, with highly mixed experiences reported. Many reviewers praise the... See more

Staff

Reviewers highlight ambiguous aspects of staff, presenting strongly contrasting experiences across different... See more

Price

People report positive experiences with price, often highlighting great deals and competitive costs compared... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I got an email saying it would be in by 10:00 the next day, therefore I went over there for 10:30 the next day,v2 hour round trip, and the radiator wasn't in. I was told by the counter staff it was a... See more

Rated 4 out of 5 stars

Good price and done the job. Only criticism would be that order said collect next day (Saturday) but not there to collect and told that it won't be until Monday and should have had a n email stating... See more

Rated 4 out of 5 stars

Ordering on line was easy and a reasonable price point compared to other suppliers . As local to us , it was handy they had the part required for next day pick up. On picking order up it caused confus... See more

Rated 3 out of 5 stars

The part ordered online arrived well packaged but 2 days late. However very disappointed with their customer service. The part arrived a day late, but trying to contact them was a nightmare. They on... See more


Company details

  1. Auto Parts Store

Information provided by various external sources

We are trade specialists but all retail customers can expect a warm welcome from our experienced and knowledgeable staff. We stock a huge range of parts for all makes of car and light commercial vehicles, whether you are looking for original or aftermarket quality, you can be sure of a great parts and great discounts.


Contact info

3.6

Average

TrustScore 3.5 out of 5

12K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.6

All reviews

(11,778)

2,891 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great

Good price, quick turnaround and polite and efficient service when I collected the item. Thanks

August 27, 2026
Unprompted review
Rated 1 out of 5 stars

Rubbish service.

Rubbish service.
Promised next day delivery on online orders, ordered before 10pm.
Ordered on Tuesday because someone was definitely home on Wednesday.
Delivery comes on Thursday.
No one home.
Got to hope it turns up Friday
Useless. Waste of time.
Never again

August 27, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service and had my product in stock Bosch wiper blades easy to order online and pop down to pick up same day thanks GSF

August 21, 2026
Unprompted review
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Rated 1 out of 5 stars

If I could give zero stars I would…

If I could give zero stars I would have, I ordered an air filter on the 9th Aug and after a week of nothing I contacted customer support who eventually told me it was dispatched 10th Aug which was a lie. My order was over £25 and I still paid £3.99 for delivery in 2-3 days and it said the item was in stock also a lie. I eventually got the item today after over 30 emails to customer service and getting the same lame response the item was only dispatched the day before I received it ! So frustrating and no way to run a business. Never again.

August 25, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely shocking service

Absolutely shocking service. Still not received my part.
No call back. Can’t get through to anyone. Shocking.
Let’s see if I can get a refund! Should be fun!

August 20, 2026
Unprompted review
Rated 1 out of 5 stars

The part was delivered to the billing…

The part was delivered to the billing address despite me phoning and online chatline telling them of the problem one week before the actual delivery. No feedback, no follow up. I've phoned and online messaged yesterday, no response even though I asked for a call back (I was 11th in the queue then, admittedly it was 4.30pm, however it is now Tuesday afternoon and no call back. I have phoned again, I've been 8th person in the queue for 20 minutes now - they are offering a call back but I fell for that one yesterday. I have also gone on the online chat, again, no response. The measure of a company is not how good it does when things go well but how good it does when things do not. I am orbiting around a system that won't let you access it. Any suggestions?

August 4, 2026
Unprompted review
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