The Guinness Partnership Reviews 

The lady listen to every problem I had and informed me clearly how you guys gonna proceed with dealing with my issues she sorted everyting out for me in a 20 min call been trying for years online and letter no result but now I feel like everything is getting sorted because of how professional understanding and informed she was she saved me so much stress and time so I think she needs a promotion she should train other how to speak and deal with customers

So very difficult to contact.
So time consuming, that I guess so many simply give up.
Having said that the chap that I spoke to about the antisocial behaviour incident was very good to talk to. Howard listened well and has done his best to address the issue.
In the meantime I had tried logging on. Only the app failed to send text codes.
Followed by other website logging on issues and chat is simply awful. Takes so long and again adding all my details.
This was all to fill the time awaiting an answer on the phone.
Helpful? Messages informing us that it’s easier to go online 😂😂😂😂
NO it isn’t.

Had an electrical problem with my cooker switch and the gentleman raised it as an emergency for me with having kids, he was amazing and really polite.

It was Rachel that I talked to and she was 100 percent helpful and sorted everything out for me thank you Rachel

Veery polite and helpful listended to my problem and offered help with on 24 hours

Megan was very polite, calm and helpful.
She sent me links to both my ref number and to change my password as I could not access my account to get the ref. number myself.
She call me back when our call suddenly closed and she seem to really care to help out.
Outstanding!
Thank you!

Very helpful call

Thank you Andy!
When ringing The Guinness Partnership today to report a potential electrical fault in a bathroom, I was greeted by Andy who listened and understood quite a tricky situation ie bathroom and electrics and not a normal fitting.
He was able to direct me with ease to enable me to resolve this issue.
Excellent Customer service! Thank you Andy 😊

I'm a Guinness Partnership Tenant and I recently received a New Water Rate's Bill from Thames water and I nearly fainted. I have a persistent internal leak in my toilet's internal plumbing and I called Guinness Partnership to report this repair and to book an appointment. Phil the agent whom answered my call was excellent.
He answered extremely quickly,he persevered through my awful phone line connection ( I know how frustrating this is)!
He identified the problem with my portal account and access.
He then continued to book me an appointment to look at my plumbing repair asap for Wednesday.( 48 hours)!
I'm a very happy customer because this water leak is costing me an arm and a leg.
Thanks Guinness Partnership.

The gentleman was very thorough and polite. Talked me through how to do a video call and was very attentive. Was a pleasant experience ringing customer service.

Mike was so helpful and patient with me. Very professional but not stuffy. He was great. Very pleasant and easy to deal with. Logged what I need done and efficiently.

Very helpful and cheerful.

Friendly, efficient and helpful member of staff.

I was happy with the results, speaking with the service team helped me to understand what I needed to know. She was very polite and helpful. Thanks for your support.

Louise was extremely pleasant, polite and professional.
She handled each job with ease.
Thank you Louise

I had an amazing young lady this morning who did her absolute best to provide all the help she could.

Louise in the Call Centre was absolutely professional, had empathy and was very kind to my repair issues.
In my view, Louise deserves a gift, pay-rise or bonus but hopefully all three.
The most sane and understanding person with Guinness, I've had the pleasure of speaking to in a long, long time.
Maintenance Team continue to be absolutely shite as always and avoid all problems !

The lady who answered my call today was really nice patient and understanding.

It was very professional. She listened and acted straight away. She was very polite and helpful