I really do love the magazines and it has been just what I needed for starting into the hobby and not knowing how to paint. Only reason it’s not a 5 star rating is because we don’t get the same perks... See more
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Review summary
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I love the magazines but the UK has options to buy single copies along with the subscriptions and for some that would be a game changer good example the infernus marines comes with 5 guys and the the... See more
Company replied
I had the problem getting my lat two issue of the dambusters Lancaster. I first bought them from WHSmiths and all was going well until the owners of Smiths decided to sell their stores. So I had a pro... See more
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Ordered the free (minus £3.99 postage) edition of the Lion King for my baby due at the end of the year. Beautiful book, great quality and comes with a small simba figurine and a 'Mickey & friends' boo... See more
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Company details
About Hachette Partworks
Written by the company
A PUBLISHING COMPANY WITH A STRONG CREATIVE HERITAGE
Browse Our Website
Hachette Partworks publishes collectable series such as Marvel Graphic Novel Collections, Warhammer 40,000: Imperium, Peter Rabbit Patchwork Quilt and more!
THE LEADER IN PARTWORKS PUBLISHINGWe have an outstanding catalogue of both mass market and niche partwork collections, including our hugely successful, innovative craft collections such as Disney Cross Stitch and our exceptionally detailed build-up models such as Battleship Bismarck and Titanic as well as our high-quality book collections including Marvel, The Ultimate Graphic Novel collection and 2000AD: The Ultimate Collection.
With fascinating and inspiring editorial content across a wealth of subjects, and big-name licenses such as Marvel, Disney, DC and Games Workshop, Hachette Partworks create high-quality products across every genre.
At Hachette Partworks, we are at the forefront of collectables publishing in the UK.
Written by the company
- We have a rich creative legacy and an unparalleled catalogue of partwork collections that span across mass-market favourites and niche genres. From thrilling graphic novels to lifestyle, craft, model-making, we work with some of the world’s most iconic brands, including Disney, Marvel, DC, Warhammer, Dungeons & Dragons, Doctor Who, and Peter Rabbit.
Contact info
4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always helpful customer service
July 1, 2026
Unprompted review
Reply from Hachette Partworks
Thank you so much for taking the time to share your positive feedback! We're delighted to know that you've consistently found our customer service helpful. Your satisfaction is very important to us, and your comments mean a lot to our team.
We hope you continue to enjoy your collection, and we're always here if you need any assistance in the future.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Customer service
Customer service is helpful and quick any issues I have received have been handled professionally.
June 6, 2026
Reply from Hachette Partworks
Thank you so much for your positive feedback! We're delighted to hear that our customer service team has been helpful and quick, and that any issues you've encountered have been resolved with professionalism. We truly appreciate you taking the time to share your experience, and hope you continue to enjoy your collection.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
excellent service
excellent service, however change of courier from royal mail to EVI need to be look at
June 6, 2026
Reply from Hachette Partworks
Thank you so much for your positive feedback and for highlighting both the great service you’ve received and sharing your thoughts about our courier change. We really value input like yours as it helps us improve our service. Rest assured, your comments regarding the change to EVI will be shared with the relevant team for review. We hope you continue to enjoy your collection, and we’re here if you need any further assistance.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Amazing delivery service
May 29, 2026
Reply from Hachette Partworks
Thank you so much for your wonderful feedback about our delivery service! We're delighted to hear that your experience has been so positive. Your satisfaction means everything to us, and we hope you continue to enjoy your collection. If you ever need assistance or have further feedback, please don’t hesitate to reach out.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Al though the project its self is…
Al though the project its self is brilliant. I had a couple times when wires came of one of my motors after explaining the situation I was told it was my own fault. I wasn't believed.and that's not on.otherwise I had excellent report with staff.
June 8, 2026
Reply from Hachette Partworks
Hello,
Thank you for sharing your thoughts with us. I’m really sorry to hear about the difficulty you experienced with your motor and the way your concerns were handled—that certainly isn’t the level of service we aim to provide. I completely understand your frustration when you felt your issue wasn’t believed, and I appreciate your honesty. It’s great to hear that, despite this, you had other positive interactions with our staff.
So we can look into this further and hopefully restore your confidence in our support, could you please email us at customer_service_uk@contact.hachettepartworks.com? Please use the subject “TrustPilot Review” and include your subscription number and full address, so we can investigate this for you.
Looking forward to resolving this for you.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Over all the experiance of the service…
Over all the experiance of the service was great I can't fault Hachette, good service every month, packed and delivered with care.
June 7, 2026
Reply from Hachette Partworks
Thank you so much for sharing your experience with us! We're delighted to hear that you've been pleased with our service and that your deliveries have arrived safely and with care each month. It truly means a lot to us to know that we've met your expectations. We hope you continue to enjoy building your collection with us!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Customer Friendly Company
They are very good at meeting customer’s needs. Addressing any problems in a very timely manner. Quick response to emails. Very courteous and professional. Timely delivery of all packages and orders. Would definitely recommend to others.
June 2, 2026
Reply from Hachette Partworks
Thank you so much for your wonderful feedback! We're delighted to hear that you've found our team courteous, professional, and responsive, and that your orders have reached you promptly. It’s fantastic that our efforts to meet our customers’ needs are making a positive impact. Your recommendation means a lot to us. We hope you continue enjoying your collection for a long time to come!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Good but could be great.…
I love the magazines but the UK has options to buy single copies along with the subscriptions and for some that would be a game changer good example the infernus marines comes with 5 guys and the the extra Sergeant is a separate mag BUT infernus come in boxes of 10 theres no way to fill the squad without a second magazine or after market purchase. Would love the single magazines purchase option.
June 6, 2026
Reply from Hachette Partworks
Thank you very much for taking the time to share your thoughts. We're delighted to hear you love the magazines and appreciate your passion for building your collection—your attention to detail is impressive! We understand how having single issue purchase options could make a big difference, especially in cases like the Infernus Marines. Your suggestion is taken on board and will be passed to the relevant team for consideration as we are always looking for ways to improve our service. In the meantime, we hope you continue to enjoy your collection and thank you again for your feedback.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Excellent communication on status of…
Excellent communication on status of order. Great products.
May 30, 2026
Reply from Hachette Partworks
Thank you so much for your kind words and positive feedback! We're really pleased to hear that you appreciate our communication and that you're enjoying the products. Your satisfaction means a lot to us. We hope you continue to have a fantastic time building your collection! Kind Regards, Ben Hachette Partworks LTD Customer service team
Never had any problem receiving my…
Never had any problem receiving my Combat Patrol subscription. Always in good in good condition.
June 4, 2026
Reply from Hachette Partworks
Thank you so much for your great feedback! We're pleased to know your Combat Patrol issues always arrive without a hitch and in top condition. It’s wonderful to hear you’re happy with the service. We hope you continue to enjoy adding to your collection!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
Thank you for your wonderful feedback! We're delighted to hear that you’ve found our service quick, straightforward, and hassle-free. We always strive to make collecting with us as easy and enjoyable as possible. We hope you continue to enjoy building your collection!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Very Helpful taking time to help with my problems and issues
Very Helpful taking time to help with several problems I had Cheerful and pleasant on all occasions. I could not fault them in any way Ten Star Service.
June 4, 2026
Reply from Hachette Partworks
Thank you so much for your wonderful feedback! We're thrilled to hear that you found our team helpful, cheerful, and pleasant while assisting you with your queries. Your "ten star" endorsement truly means the world to us. We appreciate you taking the time to share your experience and hope you continue to enjoy building your collection.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
I purchased parts from customer…
I purchased parts from customer service, they were very professional. And dispatched the said parts very quickly. Well done.
June 6, 2026
Reply from Hachette Partworks
Thank you so much for your kind words! We're really pleased to hear that you found our customer service team to be professional and efficient, and that your parts were dispatched promptly. Your positive feedback means a lot to us, and I’ll be sure to share your comments with the rest of the team. Enjoy building your collection, and we look forward to serving you again in the future.
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Poor company and customer service
Poor company and customer service. I have no subscription on my account yet they still charge me then refuse to refund unless I pay to send a product back I did not ask for. No help at all from customer service. Do not use this company
July 4, 2026
Unprompted review
Reply from Hachette Partworks
Dear customer,
I'm really sorry to hear about the frustration you've experienced, especially regarding charges for a product you didn't request and the challenges you've had with our customer service team. I understand how disappointing this must be, and I truly want to help resolve this for you.
Please could you email us at customer_service_uk@contact.hachettepartworks.com with the subject "TrustPilot Review" and include your subscription number and full address? This will allow us to look into your case thoroughly and hopefully provide a solution as quickly as possible.
Thank you for sharing your feedback with us—we do want to make things right.
Kind regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Always on time,only a couple of parts…
Always on time,only a couple of parts either damaged or missing
April 10, 2026
Reply from Hachette Partworks
Thank you for your review and for your positive feedback regarding our delivery service. We're glad to hear your parts usually arrive on time! However, I’m sorry to learn that you’ve experienced a few instances of damaged or missing items. We definitely want to make sure every part of your collection arrives in perfect condition. If this ever happens again, please don't hesitate to email us at customer_service_uk@contact.hachettepartworks.com with the subject "TrustPilot Review," including your subscription number and full address, so we can resolve the issue swiftly.
We appreciate your understanding, and hope you continue to enjoy building your collection!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Great service
I bought issues of the Winny the Pooh quilt making series for my Mum. My Mum enjoys making things and has been excited to get all the issues she had missed from the series so far.
The website was easy to navigate. It is great that you can select individual issues. Delivery was quick - great service as I bought a number off issues at the same time. They all arrived at the same time and delivery was free due to the number of issues bought at once. This was a great service that I will use again to help my Mum complete her quilt!.
June 3, 2026
Reply from Hachette Partworks
Thank you so much for sharing your lovely feedback! We're delighted to hear your mum is enjoying the Winny the Pooh quilt making series and that our website made it easy for you to find and purchase the issues she needed. It's fantastic to know that the delivery process met your expectations and that you were able to take advantage of free shipping for your order. We truly appreciate your recommendation and look forward to helping your mum continue her quilt. Happy quilting!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
Thank you for sharing your feedback with us. We're pleased to hear that everything has gone smoothly with your experience and that you haven't encountered any problems. We hope you continue to enjoy your collection and look forward to supporting you in the future.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Ups handing off to USPS must stop
Ups handing off to USPS must stop, I pay for shipping and the USPS handling of packages is incorrect, unprofessional and damaging to the package. A neighbor found it sitting on the grass at the base of our (because it did not fit in it)mailbox cluster brought it to my house, my other neighbor brought it over because it was in her mailbox not mine. Rough handling jamming it in the mail box with other mail.
June 2, 2026
Reply from Hachette Partworks
Hello,
I'm truly sorry to hear about the issues you've experienced with the delivery of your packages. I completely understand how frustrating it must be to receive your items in such a manner, especially when you expect them to arrive safely and securely. Please rest assured, we take feedback like this very seriously and want to address these shipping concerns.
Could you please email us at customer_service_uk@contact.hachettepartworks.com with the subject "TrustPilot Review"? If you could also include your subscription number and full address, we can look into this matter further and work with our delivery partners to find a better solution for you.
Thank you for sharing your feedback with us.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Great variety of models
Great variety of models, but too bad it’s not continuing after 89 or 90.
June 2, 2026
Reply from Hachette Partworks
Thank you for your review and for highlighting the variety of models in our collection. We truly appreciate your enthusiasm and understand your disappointment about the series not continuing past issue 89 or 90. Your feedback means a lot to us and helps shape our future offerings. We hope you’ve enjoyed building your collection so far and that it continues to bring you satisfaction.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Great way to start a 40k journey
Everything arrives on-time and intact, the curated selections are great, and it’s a perfect way to build up a significant 40k collection without either a massive up-front expense, or an overwhelming pile of unpainted minis!
June 4, 2026
Reply from Hachette Partworks
Thank you so much for sharing your wonderful feedback! We're thrilled to hear that you’re enjoying your collection and that our curated selections have made building up your 40k army both manageable and exciting. It’s fantastic to know deliveries are timely and everything arrives safely—exactly the experience we aim for. We hope you continue to have a fantastic time painting and expanding your collection.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
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