I really do love the magazines and it has been just what I needed for starting into the hobby and not knowing how to paint. Only reason it’s not a 5 star rating is because we don’t get the same perks... See more
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Review summary
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I love the magazines but the UK has options to buy single copies along with the subscriptions and for some that would be a game changer good example the infernus marines comes with 5 guys and the the... See more
Company replied
I had the problem getting my lat two issue of the dambusters Lancaster. I first bought them from WHSmiths and all was going well until the owners of Smiths decided to sell their stores. So I had a pro... See more
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Ordered the free (minus £3.99 postage) edition of the Lion King for my baby due at the end of the year. Beautiful book, great quality and comes with a small simba figurine and a 'Mickey & friends' boo... See more
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Company details
About Hachette Partworks
Written by the company
A PUBLISHING COMPANY WITH A STRONG CREATIVE HERITAGE
Browse Our Website
Hachette Partworks publishes collectable series such as Marvel Graphic Novel Collections, Warhammer 40,000: Imperium, Peter Rabbit Patchwork Quilt and more!
THE LEADER IN PARTWORKS PUBLISHINGWe have an outstanding catalogue of both mass market and niche partwork collections, including our hugely successful, innovative craft collections such as Disney Cross Stitch and our exceptionally detailed build-up models such as Battleship Bismarck and Titanic as well as our high-quality book collections including Marvel, The Ultimate Graphic Novel collection and 2000AD: The Ultimate Collection.
With fascinating and inspiring editorial content across a wealth of subjects, and big-name licenses such as Marvel, Disney, DC and Games Workshop, Hachette Partworks create high-quality products across every genre.
At Hachette Partworks, we are at the forefront of collectables publishing in the UK.
Written by the company
- We have a rich creative legacy and an unparalleled catalogue of partwork collections that span across mass-market favourites and niche genres. From thrilling graphic novels to lifestyle, craft, model-making, we work with some of the world’s most iconic brands, including Disney, Marvel, DC, Warhammer, Dungeons & Dragons, Doctor Who, and Peter Rabbit.
Contact info
4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love my Disney mini books and the…
I love my Disney mini books and the customer service team is incredibly helpful
July 13, 2026
Unprompted review
Reply from Hachette Partworks
Thank you so much for your lovely feedback! We're delighted to hear that you love your Disney mini books, and it means a lot to know our customer service team has been able to assist you. Your kind words will be shared with the team—they'll be thrilled to hear it. Enjoy building your magical collection!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
I'm really sorry to hear that your products have been arriving damaged. I completely understand how frustrating and disappointing this must be. Please could you email us at customer_service_uk@contact.hachettepartworks.com with the subject "TrustPilot Review" and include your subscription number and full address? This will help us look into what’s happened and work to resolve it as quickly as possible for you.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Great Value and Customer Service!!!!
Great Value and Customer Service!!!!
Awesome delivery always on time!!!!
June 13, 2026
Reply from Hachette Partworks
Thank you so much for your fantastic review! We're delighted to hear that you've found great value in your collection and that our deliveries have consistently met your expectations. Knowing that our service adds to your enjoyment means a lot to us. We hope you continue to have a wonderful time growing your collection with us.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Zero hassle and prompt
June 10, 2026
Reply from Hachette Partworks
Thank you so much for your positive review! We're thrilled to hear that everything has been zero hassle and prompt for you. That's exactly the experience we aim for our customers to have. We hope you continue to enjoy building your collection, and if you ever need us, we're here to help.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
I love the submarine kit
June 13, 2026
Reply from Hachette Partworks
Thank you so much for sharing your enthusiasm for the submarine kit! We're thrilled to know you're enjoying your collection. We hope you have a fantastic time building and displaying it—there are plenty more exciting issues to come.
Kind Regards,
Georgie
Hachette Partworks LTD
Customer service team
They were very helpful and quick with…
They were very helpful and quick with missing items via evri losing them
July 10, 2026
Unprompted review
Reply from Hachette Partworks
Thank you so much for sharing your positive experience! We're delighted to hear that our team was able to assist you quickly with your missing items after the Evri delivery issue. It's great to know you felt supported, and we hope you continue to enjoy your collection.
Kind Regards,
Georgie
Hachette Partworks LTD
Customer service team
Excellent customer service
I subscribed to the WH Combat Patrol Collection for the past 2 years. Excellent collection, considerably less than RRP for the models. There were only a couple of missing / broken parts during the subscription, which were replaced immediately with no problems. Excellent customer service team.
March 4, 2026
Reply from Hachette Partworks
Thank you for taking the time to share your experience with the WH Combat Patrol Collection! We're delighted to hear that you found the collection excellent and appreciated the value it offers. It's great to know any issues you had with missing or broken parts were resolved quickly and smoothly—your recognition of our customer service team really means a lot to us. We hope you continue to enjoy building your collection.
Kind Regards,
Georgie
Hachette Partworks LTD
Customer service team
I am very happy wen the parts come in
I am very happy wen the parts come in not so happy wen they get delay i wish that Hachette wed let us know wen there is a parts delay so we don't have to get in touch with Customer service to find out what is going on with are orders
June 4, 2026
Reply from Hachette Partworks
Thank you for sharing your thoughts with us. I completely understand how frustrating it can be when you experience a delay with your parts and are left wondering about the status of your order. I'm sorry for any inconvenience this has caused you—we definitely want to make your collection journey as smooth as possible.
Your suggestion about being informed of delays before needing to contact us is very helpful. We are always looking for ways to improve our communication with collectors like yourself. If you would like us to look into your current order or discuss this further, please email us at customer_service_uk@contact.hachettepartworks.com with "TrustPilot Review" in the subject line, along with your subscription number and full address. We’d be happy to help.
Thank you for your honest feedback, and we hope you continue to enjoy your collection.
Kind Regards,
Georgie
Hachette Partworks LTD
Customer service team
Everything they promised has been…
Everything they promised has been truthful. That's the highest praise I can give this company. I'm glad to be a part of this Dalek build!
June 10, 2026
Reply from Hachette Partworks
Thank you so much for your wonderful feedback! We're delighted to hear that your experience with us has lived up to your expectations, especially as you build your Dalek collection. Your trust means a lot to us, and we're thrilled to have you as part of our community. We hope you continue to enjoy every step of your build!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Hachette Communication *****
Great product delivered promptly and securely. Easy communication process. Minor issue resolved without hassle.
June 11, 2026
Reply from Hachette Partworks
Thank you so much for your positive review! We're delighted to hear that your collection arrived promptly and securely, and that you found our communication process straightforward. It's great to know any minor issues were swiftly sorted out for you. We really appreciate your feedback and hope you continue to enjoy building your collection.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
This is how doing a partwork is supposed to be!
This is how doing a partwork is supposed to be. Working through the Ford XB Falcon model from Hachette Collections in the USA. Twenty deliveries in. All on time. No broken parts. Expedient shipping. I have loved this high quality build. Almost to the end! I can’t wait to see what my next collection will be from Hachette Collections because the experience has been a dream on this one!
June 2, 2026
Reply from Hachette Partworks
Thank you so much for your glowing feedback and for sharing your fantastic experience building the Ford XB Falcon. We’re delighted to hear that your deliveries have been punctual, parts have arrived in perfect condition, and you’ve enjoyed the high quality of this collection. It’s wonderful to know that you’re already looking forward to your next build with us! We hope you enjoy finishing your model and that you find your next collection just as rewarding.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Excellent service
Always very easy to work with if there is a problem and product always arrives in a very timely manner
June 5, 2026
Reply from Hachette Partworks
Thank you for taking the time to share your positive experience with us. We're delighted to hear that you’ve found our service straightforward and that your deliveries arrive promptly. It’s wonderful to know you’re satisfied with your collection journey. We hope you continue to enjoy building your collection, and we’re always here if you need any help in the future.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Fantastic price for legit minis
Fantastic price for legit minis. Quick delivery all around great service. A++.
June 10, 2026
Reply from Hachette Partworks
Thank you so much for sharing your experience and leaving such a glowing review! We're thrilled to hear you're enjoying both the value and the speedy delivery of your miniatures. It's fantastic knowing our service has lived up to your expectations. We hope you continue to enjoy building your collection with us!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Had missing edition of a partwork.
Had missing edition of a partwork.
I contacted the company and it was sorted within the hour and new copies sent out
July 8, 2026
Unprompted review
Reply from Hachette Partworks
Thank you so much for sharing your experience! We're delighted to hear that you received such a swift resolution and that your missing edition was quickly sorted. Your satisfaction is very important to us, and it's great to know we could get you back on track with your collection so promptly. We hope you continue to enjoy collecting with us.
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Amazing and prompt customer service.
July 8, 2026
Unprompted review
Reply from Hachette Partworks
Thank you for your kind words and for sharing your positive experience with us. We're delighted to hear you received such prompt and amazing service—it's always our aim to provide just that! We hope you continue to enjoy your collection, and we're here whenever you need support.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Amazing product easy to use website and…
Amazing product easy to use website and helpful staff. I look forward to my delivery from them every month and in the rare instance you have a problem they are more than happy to help
July 8, 2026
Unprompted review
Reply from Hachette Partworks
Thank you so much for your wonderful feedback! We're really pleased to hear that you've found our website easy to navigate and our team helpful. It's fantastic to know that you look forward to your monthly deliveries, and we're always here to support you if any issues arise. We hope you continue to enjoy building your collection for many months to come.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
I had to change my address a few times…
I had to change my address a few times because i was moving around and the whole process went smoothly. Great customer service!
June 6, 2026
Reply from Hachette Partworks
Thank you so much for sharing your positive experience! It's fantastic to hear that updating your address went seamlessly and that you found our customer service team helpful throughout your moves. We appreciate your feedback and hope you continue to enjoy building your collection with us.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
I love the combat patrol subscription…
I love the combat patrol subscription and having an affordable way to play new armies
June 6, 2026
Reply from Hachette Partworks
Thank you so much for sharing your positive experience with our Combat Patrol subscription! We're delighted to hear that you're enjoying building new armies in such an accessible way. Your enthusiasm means a lot to us, and we hope you continue to have a fantastic time growing your collection.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
Thank you so much for taking the time to share your thoughts on our service. It's fantastic to hear that you've been experiencing consistently excellent service with us. We truly appreciate your support and hope your collection continues to bring you enjoyment.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Happy Repeat Customer
The subscription I am currently receiving is running well, and this time around hey are using a reliable and predictable delivery service so I have no real complaints other than being effectively ignored by their customer service system when I had a complaint about missing products, which went unresolved. It didn't matter enough to keep me from doing a second subscription and I plan to purchase any other similar subscriptions they offer in the future.
June 4, 2026
Reply from Hachette Partworks
Thank you for taking the time to share your feedback. We're pleased to hear that your current subscription is running smoothly and that our improved delivery service has met your expectations. However, I’m truly sorry to learn about your previous experience with our customer service and the unresolved issue regarding missing products—that’s certainly not the experience we want for our valued subscribers.
If you are still experiencing any issues or if there’s anything else we can assist you with, please don’t hesitate to email us at customer_service_uk@contact.hachettepartworks.com with the subject “TrustPilot Review,” along with your subscription number and full address. We’d appreciate the chance to look into this further and ensure you’re fully supported.
Thank you again for sticking with us and considering future collections. We look forward to making your next experiences even better.
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
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