Have used Hancocks for over 14 years now and can honestly say if I’ve ever had any queries the staff have always been able to help and Hancocks supply mostly everything I need with each order. Deliver... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great staff always willing to help and so professional, Nothing is to much trouble and keep me informed with stock levels which is very important to me when supplying my shops. Well done and keep t... See more
Company replied
Really pleased with my order from Hancocks. I ordered a mix of sweets including chewy, fruity, sour, chocolate and bubble gum varieties and everything arrived quickly and well packaged. The selection... See more
Company replied
First time using Hancocks and would 100% recommend. The site itself was easy to use for both set up of account and ordering. Delivery came quicker than expected which was a bonus. The quality of items... See more
Company replied
Company details
Written by the company
Hancocks is the UK’s largest confectionery wholesaler, serving a wide range of businesses with the very best bulk sweets, chocolate and much more throughout the year. Our range is bursting with pick n mix sweets, all kinds of chocolate, big brands and seasonal stock for the biggest dates in your calendar, such as Christmas, Easter, and Halloween.
Contact info
Jubilee Drive 25, LE11 5DA, Loughborough, United Kingdom
- 03302020903
- website@hancocks.co.uk
- www.hancocks.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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The shopping experience is always good…
The shopping experience is always good at the Hull Warehouse
May 20, 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a wonderful day, thanks Courtney CS
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have a wonderful day. Thanks Courtney CS :)
Hancocks quality products and service
First time using Hancocks and would 100% recommend. The site itself was easy to use for both set up of account and ordering. Delivery came quicker than expected which was a bonus. The quality of items is second to none, I will definitely be ordering again.
May 29, 2026
Reply from Hancocks
Hello, Thank you for your lovely review, we do appreciate it :) Have a wonderful day, thanks Courtney CS
There was items missing from my order…
There was items missing from my order but when I phoned up the matter was delt with quickly and efficiently, and I was kept informed as the matter was looked into would recommend this firm
May 29, 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day. Thanks Courtney CS :)
Exceptional service
Exceptional service, all items securely packaged and delivered on time.
June 3, 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a wonderful day, thanks Courtney CS :)
Easy website to use
Easy to navigate website and ordering is quick and it has different postage options. From ordering to receiving parcel was only 6 days.
June 3, 2026
Reply from Hancocks
Good Afternoon, thank you so much for your kind review it is much appreciated. I hope you have an amazing week! 😊
Thanks Amelia CS
Brilliant service and great quality
Brilliant service and great quality. Could not complain.
May 27, 2026
Reply from Hancocks
Hi,
Thank you for your kind feedback, we really appreciate this.
Courtney - CS
Reply from Hancocks
Hi,
I'm sorry to hear that two of the three sweetie bags arrived broken and that the sweets were unusable as a result.
I will send you an email shortly so that we can gather a few more details and get this resolved for you as quickly as possible.
We appreciate you bringing this to our attention and apologize for the inconvenience caused. We will do our best to get this sorted for you promptly.
Courtney - CS
Got to say Hancocks cash and carry have…
Got to say Hancocks cash and carry have the best customer service going out of every cash and carry we shop at by a clear mile. If it’s Linda and Adam at our local Hancocks Bradford branch. Lewis and the team in Sheffield nick in Manchester or Dave at hull all the branches are so friendly and they go out of there way to look after the customers. Not going to say they are perfect and mistakes do happen just like everywhere but when they do they can’t apologise enough and they sort the issue out. If they don’t have stock they will get you the stock and if you need any help in finding anything they will get you it. The whole Hancocks teams at these depos are a credit and it’s great to be apart of the Hancocks family! Head office please take note of this review and pass this onto higher management as these people deserve credit for the service they are providing for Hancocks.
Michael
Bulkbites
June 5, 2026
Unprompted review
Reply from Hancocks
Hi Michael, thanks so much for taking the time to provide this feedback, it's great to see - I will ensure that this is shared with the Teams - have a lovely weekend - Claire/CS
Great service as usual.
May 26, 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day thanks Courtney CS
Reply from Hancocks
Hi,
Thank you for your kind feedback we really appreciate this.
Courtney - CS
As expected
May 27, 2026
Reply from Hancocks
Hi,
Thank you for your kind feedback, we really appreciate this.
Courtney - CS
Always Excellent Service
Always excellent service from Hancocks. Great communication and delivered on time. Highly recommended.
May 27, 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have a lovely evening, thanks Courtney CS
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have an amazing day, thanks Courtney Cs :)
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have an amazing day, thanks Courtney Cs :)
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have an amazing day, thanks Courtney Cs :)
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have an amazing day, thanks Courtney Cs :)
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have an amazing day, thanks Courtney Cs :)
Fantastic choices, prices and service
Fantastic choice of sweets and chocolates. Fabulous prices. Delivery was excellent. Website easy to use. Communication keeping me informed about each step of the order process was excellent also.
May 20, 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have an amazing day, thanks Courtney Cs :)
Very competitive prices and lots of…
Very competitive prices and lots of choice. Timely delivery and efficient customer service when I rang to make a change to my order
May 18, 2026
Reply from Hancocks
Good Afternoon, Thank you so much for your lovely review we really appreciate it. i hope you have a lovely rest of your week. 😊🍬
Thanks Amelia CS
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