Have used Hancocks for over 14 years now and can honestly say if I’ve ever had any queries the staff have always been able to help and Hancocks supply mostly everything I need with each order. Deliver... See more
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Review summary
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Reviews shaping this summary
Really pleased with my order from Hancocks. I ordered a mix of sweets including chewy, fruity, sour, chocolate and bubble gum varieties and everything arrived quickly and well packaged. The selection... See more
Company replied
Hancocks are amazing. Staff are great at the Watford branch and delivery tends to be smooth with DPD. On occasions where there has been damage on transit, there’s no quibbling.
Company replied
Absolutely fantastic customer service. Hancocks was able to fulfill a bulk order at quite short notice and at a great price. The process from start to finish was smooth and well coordinated and I al... See more
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Company details
Written by the company
Hancocks is the UK’s largest confectionery wholesaler, serving a wide range of businesses with the very best bulk sweets, chocolate and much more throughout the year. Our range is bursting with pick n mix sweets, all kinds of chocolate, big brands and seasonal stock for the biggest dates in your calendar, such as Christmas, Easter, and Halloween.
Contact info
Jubilee Drive 25, LE11 5DA, Loughborough, United Kingdom
- 03302020903
- website@hancocks.co.uk
- www.hancocks.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have an amazing day, thanks Courtney Cs :)
Fantastic choices, prices and service
Fantastic choice of sweets and chocolates. Fabulous prices. Delivery was excellent. Website easy to use. Communication keeping me informed about each step of the order process was excellent also.
May 20, 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have an amazing day, thanks Courtney Cs :)
Very competitive prices and lots of…
Very competitive prices and lots of choice. Timely delivery and efficient customer service when I rang to make a change to my order
May 18, 2026
Reply from Hancocks
Good Afternoon, Thank you so much for your lovely review we really appreciate it. i hope you have a lovely rest of your week. 😊🍬
Thanks Amelia CS
Team Hancocks are always on the ball
Team Hancocks are always on the ball. No fuss, no this & that, always resolve issues satisfactorily. Best customer service in the confectionery industry. Keep up the good work.
May 16, 2026
Reply from Hancocks
Good Afternoon, thank you so much for your kind review it is much appreciated. i hope you have an amazing rest of your week. 🍬😊
Thanks Amelia CS
Excellent customer service
Excellent customer service. Anytime I call I speak to professional, helpful and genuinely nice people. Keep up the good work.
May 15, 2026
Reply from Hancocks
Thank you so much for your kind words! We’re delighted to hear that you’ve had such positive experiences with our team. Providing friendly, professional and helpful service is really important to us, so your feedback means a lot.
We’ll be sure to pass your comments on to the team — they’ll really appreciate it. Thanks again for your support!
Andrea CS
Hancocks is an excellent company to…
Hancocks is an excellent company to work with, only grievance is that more times than not deliveries do not arrive on the allotted day
May 20, 2026
Reply from Hancocks
Thank you for your feedback and for your kind words about Hancocks. We’re really pleased to hear you enjoy working with us.
We’re sorry to hear that deliveries have not always arrived on the expected day, and we completely understand how frustrating that can be. Your comments have been noted, and we’ll continue working closely with our delivery partners to improve consistency and reliability.
We truly appreciate your continued support and thank you again for taking the time to share your experience.
Andrea CS
Issue resolved quickly
We have bought from Hancocks for a couple of years, but their selection has reduced recently for what we buy, but they are a good company to deal with.
The delivery this time was packed poorly and resulted in a number of items breaking and the contents spreading through the boxes. Once reported, these items were replaced promptly, so we are happy it was resolved easily.
May 14, 2026
Reply from Hancocks
Thank you for your review and for shopping with Hancock's over the past couple of years.
We’re sorry your recent delivery wasn’t packed as well as it should have been and that some items arrived damaged. We’re pleased we could get this resolved quickly for you and appreciate you bringing it to our attention.
Thanks again for your continued support.🍬😊
Amelia CS
Top quality juice for my slushies 👌
Top quality juice for my slushies 👌
I want to take my kids to this warehouse just so they can experience the amount of sweets on display
May 7, 2026
Reply from Hancocks
Hi,
Thank you for your kind feedback. We really appreciate this.
You can take your kids in-store as long as they stick with you for safety
Andrea - CS
Always a pleasure…
Always a pleasure speaking to the team at Hancocks, nothing is too much trouble for them.
May 19, 2026
Reply from Hancocks
Hi,
Thank you for your kind feedback, we really appreciate this.
Andrea - CS
Wide variety of stock available
Wide variety of stock available, easy navigation around the website. Ordered with ease and delivery in a couple of days. Customer service is exceptional. Would highly recommend this company
May 13, 2026
Reply from Hancocks
Hi,
Thank you for your kind feedback, we really appreciate this.
Andrea - CS
Reply from Hancocks
Thank you for your feedback. We’re sorry to hear you were unhappy with the follow-up emails you received.
Our customer service system automatically sends a feedback survey once a case has been resolved, as we value customer feedback and use it to help improve our service. Reminder emails may also be issued automatically if the survey has not yet been completed.
We appreciate your comments and will ensure this feedback is shared with the relevant team for review.
I hope you have a lovely weekend 😊
Amelia CS
there no refund for the broken boxes in…
there no refund for the broken boxes in order 1000777926/1000770983/1000762822/1000766706
May 14, 2026
Reply from Hancocks
Hi,
Please accept my apologies for the inconvenience caused.
I will be sending an email over shortly so we can get this sorted as quickly as possible for you.
Courtney - CS
Reply from Hancocks
Hi,
Thank you for your kind feedback, we really appreciate this.
Courtney - CS
Never any stock
Never any stock. You go to check out and it says item not in stock. Always happens. No consistency at all.
May 5, 2026
Unprompted review
Reply from Hancocks
Hi,
Thank you for your feedback. We’re sorry to hear you’ve had repeated issues with items showing as unavailable at checkout. We understand how frustrating and inconvenient that can be, especially when it happens more than once. I will pass this over to the relevant department to improve accuracy and consistency, and your comments help highlight where we need to do better. We appreciate you bringing this to our attention and hope we can provide you with a much smoother experience in future.
Courtney - CS
Great choice of sweets & fast delivery.
Great choice of sweets, not always got the stock but fast delivery, well packed and recommended.
May 7, 2026
Reply from Hancocks
Hello, thank you for providing this feedback, although I am sorry to see we don't always have your favourite products in stock, we really appreciate you taking the time to post this - have a lovely day - Claire /CS
As usual first class service and…
As usual first class service and products with exceptional prices and always delivered on time.
May 7, 2026
Reply from Hancocks
Good Morning, thanks for sharing your feedback this is lovely to see, have a great day - Claire/CS
Quick and easy to order online
Quick and easy to order online. Very good selection of pick n mix sweets. Delivery very quick. I would definitely recommend this company
May 11, 2026
Reply from Hancocks
Hi there, thanks for providing this great feedback, we really appreciate it - have a lovely day - Claire/CS
Good range of products but the only…
Good range of products but the only problem is the massive boxes and excessive use of packaging materials they use, drives me mad.
You get metres of spare blue bubble wrap in all the boxes
May 5, 2026
Reply from Hancocks
Hi,
Thank you for your kind feedback, I will be sure to pass this feedback to the relevant departments.
Courtney - CS
Delivery company lets them down
The service and support is brilliant, sadly the delivery company you use is having an impact on your company. The DPD delivery driver is very rude and unhelpful.
May 5, 2026
Reply from Hancocks
Good Morning, Thank you so much for your kind review and feedback. Have a great weekend. 😊
Thanks
Amelia CS
Delivery came faster than expected
Delivery came faster than expected! So happy with the quality and quantity of the products themselves!
April 28, 2026
Reply from Hancocks
Good Morning, thank you so much for your lovely review it is much appreciated. I hope you have a lovely weekend. 😊
Thanks
Amelia CS
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