Have used Hancocks for over 14 years now and can honestly say if I’ve ever had any queries the staff have always been able to help and Hancocks supply mostly everything I need with each order. Deliver... See more
Company replied
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Review summary
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Reviews shaping this summary
Really pleased with my order from Hancocks. I ordered a mix of sweets including chewy, fruity, sour, chocolate and bubble gum varieties and everything arrived quickly and well packaged. The selection... See more
Company replied
Hancocks are amazing. Staff are great at the Watford branch and delivery tends to be smooth with DPD. On occasions where there has been damage on transit, there’s no quibbling.
Company replied
Absolutely fantastic customer service. Hancocks was able to fulfill a bulk order at quite short notice and at a great price. The process from start to finish was smooth and well coordinated and I al... See more
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Company details
Written by the company
Hancocks is the UK’s largest confectionery wholesaler, serving a wide range of businesses with the very best bulk sweets, chocolate and much more throughout the year. Our range is bursting with pick n mix sweets, all kinds of chocolate, big brands and seasonal stock for the biggest dates in your calendar, such as Christmas, Easter, and Halloween.
Contact info
Jubilee Drive 25, LE11 5DA, Loughborough, United Kingdom
- 03302020903
- website@hancocks.co.uk
- www.hancocks.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Always great service,whether it’s…
Always great service,whether it’s delivered,click and drop or warehouse purchases. Very highly recommended.
April 24, 2026
Reply from Hancocks
Hello thank you for your lovely review, we do appreciate it, Have a lovely day, thanks Courtney CS
Reply from Hancocks
Hello thank you for your lovely review, we do appreciate it, Have a lovely day, thanks Courtney CS
Goods missing from the original order
Goods missing from the original order, but the team resent within a couple of days with no issues.
April 20, 2026
Reply from Hancocks
Hello, thank you for your review, we do appreciate this. Have a lovely day, Thanks Andrea CS :)
Reply from Hancocks
Hello, thank you for your review, we do appreciate this. Have a lovely day, Thanks Courtney CS :)
I would give them 5 stars if it weren't…
I would give them 5 stars if it weren't for a few minor issues. They don't offer a credit account, which makes things a bit inconvenient. The bigger problem is that they quite often run out of certain stock, meaning you either have to look elsewhere or wait 2-3 weeks. On bright side, when everything is in stock, their service is impeccable.
April 17, 2026
Reply from Hancocks
Hello, thank you for your review, we do appreciate it. We do apologise regarding the credit account. Thanks, have a lovely day. Thanks Courtney CS
Easy to order online and quick delivery
Easy to order online and quick delivery
Robust packaging
April 21, 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day thanks Courtney CS
Great company
Always a good company to deal, any issues and they are dealt with quickly and resolved.
Been using Hancocks for well over a year now, highly recommend 👌
April 16, 2026
Reply from Hancocks
Hello, thank you for your lovely review, we really do appreciate it. Have a wonderful day, Thanks Courtney CS :)
My order was shipped exactly on time…
My order was shipped exactly on time and as ordered, very reliable service
April 20, 2026
Reply from Hancocks
Hello. thank you for your lovely review, we do appreciate it, Have a lovely day Thanks Courtney CS
Great range of sweets
Great range of sweets, easy to use website, good delivery service
April 15, 2026
Reply from Hancocks
Good Morning, thank you for your lovely review, we do appreciate it - Have a lovely day :) Thanks Courtney CS
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have a lovely weekend. Thanks Courtney CS :)
Bulk chocolate bars
Ordered bulk chocolate bars for a charity event. Good value. Straightforward process. Good delivery. No complaints. Thanks!
April 13, 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day, thanks Andrea CS
All good there was a slight issue with…
All good there was a slight issue with my order when I went to collect it but it was rectified immediately. Overall a very good experience will definitely being ordering again
April 13, 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day, thanks Courtney CS
When my order arrived one of the boxes…
When my order arrived one of the boxes was open. To me it seems like it had been opened by the driver before delivering it. I did question the driver and he was giving very vague answers
April 11, 2026
Reply from Hancocks
Hello, thank you for your review, and I do apologise for this. I will pop an email over directly to get this sorted :) Thanks Courtney CS :)
Great service and fast delivery
I have always used hancocks for my sweetie delivery for my small business and they are always a great service and amazing quality stock
April 11, 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have a lovely day thanks Courtney Cs :)
Great value products
Great range of products and excellent value, with quick delivery via DPD.
Well packed but yet again the Crazy Jelly Beans bag had spilt open in transit. This is the third order this has happened to these in transit.
April 16, 2026
Reply from Hancocks
Hello, thank you for your review, I do apologise about the Crazy Jelly Beans, I will pop an email over to you direct to get this sorted :) Thanks Courtney CS.
Reply from Hancocks
Hi,
Thank you for your kind feedback, we really appreciate this.
Courtney - CS
Super helpful team
There was an issue with delivery but the customer service team were amazing and sorted it quickly great quality product and reasonable price - thanks
April 10, 2026
Reply from Hancocks
Hello, thank you for your lovely review, we really do appreciate this. Have a lovely day, thanks Courtney CS
My last order was received on time ,and left in my safe space.
My last order was received on time ,and left in my safe space
April 14, 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day thanks Courtney CS :)
An easy experience placing the order
An easy experience placing the order. Delivered well wrapped and on time.
Great selection on offer.
Would recommend this company.
April 7, 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it, Have a lovely day, thanks Courtney CS :)
So many products constantly out of…
So many products constantly out of stock coupled with the ridiculously high delivery costs makes Hancocks the least attractive supplier
April 13, 2026
Reply from Hancocks
Hi Fiona, thank you for your review, and I do apologise for the frustration you are feeling, I will ensure this is passed back to the correct team regarding the stock on the website :) Thanks Courtney CS.
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