Have used Hancocks for over 14 years now and can honestly say if I’ve ever had any queries the staff have always been able to help and Hancocks supply mostly everything I need with each order. Deliver... See more
Company replied
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Review summary
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Reviews shaping this summary
Great staff always willing to help and so professional, Nothing is to much trouble and keep me informed with stock levels which is very important to me when supplying my shops. Well done and keep t... See more
Company replied
Really pleased with my order from Hancocks. I ordered a mix of sweets including chewy, fruity, sour, chocolate and bubble gum varieties and everything arrived quickly and well packaged. The selection... See more
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First time using Hancocks and would 100% recommend. The site itself was easy to use for both set up of account and ordering. Delivery came quicker than expected which was a bonus. The quality of items... See more
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Company details
Written by the company
Hancocks is the UK’s largest confectionery wholesaler, serving a wide range of businesses with the very best bulk sweets, chocolate and much more throughout the year. Our range is bursting with pick n mix sweets, all kinds of chocolate, big brands and seasonal stock for the biggest dates in your calendar, such as Christmas, Easter, and Halloween.
Contact info
Jubilee Drive 25, LE11 5DA, Loughborough, United Kingdom
- 03302020903
- website@hancocks.co.uk
- www.hancocks.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Not been in fir a while but I'll never go back to Sheffield branch ever again
Not been for a while since we've moved, went to Sheffield yesterday to buy s bag of walkers toffee, the number we used for nearly 10 years didn't work. Whoever it was who served me was so rude towards me, none of the older staff were in and he's clearly new. When I walked in, he looked at me as if I was a piece of dog crap. He's been like that with me how many others has he been like this with!!!!!!!
May 8, 2026
Unprompted review
Reply from Hancocks
Good Morning, I do apologise for the issues you have faced in our store, please do email website@hancocks.co.uk, and FAO it for Courtney Cantrill, I will be more than happy to look into this for you :) Thanks Courtney Cs
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have a lovely day, thanks Courtney CS :)
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day, thanks Courtney CS :)
Quick to order
Quick to order, delivery was fine. The only issue was the strawberry pencils are hard instead of soft!
April 28, 2026
Reply from Hancocks
Good Afternoon, thank you so much for your kind review it is much appreciated, i hope you have a lovely weekend. 😊
Thanks CS
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day, Thanks:)
Great choice
Great choice. Good prices. Easy to order. Delivery always on time.
What else is there?
April 28, 2026
Reply from Hancocks
Hello, thanks for your review, we do appreciate it. Have a lovely day, thanks Courtney CS
Quick and easy service
Quick and easy service. The app has a great choice of product to choice from its quick and easy to use and the delivery service is amazing, even through the parcels where early 😀.
April 30, 2026
Reply from Hancocks
Hi,
Thank you for your kind feedback, we really appreciate this.
Courtney - CS
No problems with ordering or delivery…
No problems with ordering or delivery thank you
April 22, 2026
Reply from Hancocks
Hello, thank you for your lovely words, we do appreciate it. Have a lovely day, Thanks Courtney CS :)
I love the company
I love the company, love the choice of sweets, I would honestly give a 5 star if not for one constant issue, when I order tub sweets, most often you get a couple that are damaged, may not be you, its the courier your using. I know you do your best to protect goods, but the courier must throw them boxes about. I dont bother ringing, cause I cant be bothered with the hassle of sending back.
April 23, 2026
Reply from Hancocks
Good Morning, thank you for your review, and I do apologise for how you feel this is not what we want to see or like to see for our customers, I will pass this over to our courier. Thanks Courtney CS
Reply from Hancocks
Thank you so much for your kind review! We’re really pleased you’re happy with the products and delivery. We truly appreciate your recommendation!😊
Thanks Amelia CS
Website easy to use..
Website easy to use... and delivery on time. Always kept updated.
April 27, 2026
Reply from Hancocks
Hi,
Thank you for your kind feedback, we really appreciate this.
Courtney - CS
Easy to order and delivery on time.
April 24, 2026
Reply from Hancocks
Good Morning, Thank you so much for your kind review it is much appreciated. 😊
Thanks Amelia CS
My first time buying
My first time buying, was a little problem but they solved it right away
Fast to dealing with and ready to help
April 21, 2026
Reply from Hancocks
Hi,
Thank you for your kind feedback, I'm glad to hear that your problem was dealt with swiftly.
Courtney - CS
Delivery as promised
Delivery as promised. Don’t order lollies much as they often come broken and never managed to get my money back
April 21, 2026
Reply from Hancocks
Hello, thank you for your review, I do apologise for this, in our terms and conditions, if you report damages with an image, we are more than happy to credit/replace these. Thanks Courtney CS
Amazing service every time
Amazing service every time, any problem (very rare) they solve on that day, will always be back
April 21, 2026
Reply from Hancocks
Hello, thank you for your lovely review we do appreciate this, Thanks Courtney CS
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day, Thanks Courtney CS :)
Always great service,whether it’s…
Always great service,whether it’s delivered,click and drop or warehouse purchases. Very highly recommended.
April 24, 2026
Reply from Hancocks
Hello thank you for your lovely review, we do appreciate it, Have a lovely day, thanks Courtney CS
Reply from Hancocks
Hello thank you for your lovely review, we do appreciate it, Have a lovely day, thanks Courtney CS
Goods missing from the original order
Goods missing from the original order, but the team resent within a couple of days with no issues.
April 20, 2026
Reply from Hancocks
Hello, thank you for your review, we do appreciate this. Have a lovely day, Thanks Andrea CS :)
Reply from Hancocks
Hello, thank you for your review, we do appreciate this. Have a lovely day, Thanks Courtney CS :)
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