The Handmade Christmas Co Reviews 3,992

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality and beautiful craftsmanship, often highlighting the personalized items as particularly special and well-made. Many consumers appreciate the efficient ordering process and the prompt, well-packaged delivery service, noting that items often arrive quickly and in perfect condition. The company's customer service is also frequently commended for being friendly, fast, and helpful. However, some customers also noted occasional issues with product quality, such as uneven laser marks on wooden items, off-center personalization, or items breaking after limited use. A few people experienced delays in dispatch and delivery, particularly with corporate orders, and some mentioned receiving substituted items or issues with gift card placement and tracking information.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers praise the beautiful,... See more

Quality

Consumers find quality to be positive, with many praising the excellent quality of personalized crackers,... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy delivery and... See more

Order

People report positive experiences with order. Many customers found the ordering process easy and the website... See more

Service

Users describe positive interactions with service. Many customers praise the excellent and efficient service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Handmade Christmas Company were superb. The items they made for us were lovely but one stocking has the hanging loop on the wrong side. I contacted them and the immediate response was that a repla... See more

Rated 5 out of 5 stars

I was absolutely delighted with the products received. I was a little dubious about ordering the Xmas box as I wasn’t sure on the size or finish I’d receive, however it is absolutely fantastic, so ple... See more

Rated 5 out of 5 stars

Used the Handmade Christmas Company a few times now , they never disappoint… Beautifully made, they look so beautiful and so jolly for Christmas Eve. They had a beautiful fragrance on them too. O... See more

Rated 5 out of 5 stars

I ordered personalised Christmas crackers and am very, very happy with them. They are just great! I had contacted with The Handmade Christmas Co regarding delivery times and received a reply almost... See more


4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 50% of negative reviews

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Rated 4 out of 5 stars

Really good company

The company is great, good idea to be able to track the progress of the item being made, fairly quick delivery given it’s a small business and the item I ordered was personalised. My only negative is that my wooden box has a slight grey tint in certain parts and over the personalised name however doesn’t affect the use and is still a really lovely product.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality

Items where as described if not better, communicating was great and delivery was not very long at all. I cant wait to see my daughters face when she sees the items.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

If you want it to be special…

Last year I bought the personalised baubles and we loved them. This year I decided to buy the personalised wooden decorations and they didn’t disappoint. Most of my family live in other countries and I thought this was a good way to remember them at Christmas. All our names on the Christmas tree. The waiting time was reasonable given the personalised nature of the items I ordered and Handmade Christmas Co packaged my order well so I don’t mind the delivery charges, plus you can track your order. If you are looking for that extra special touch during the festive season, I strongly recommend you to have a mooch at what’s on offer.

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Great company

Website easy to use, products look amazing. Good customer service, items arrived well packaged and look fabulous.

November 22, 2025
Unprompted review
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Rated 1 out of 5 stars

Really disappointed

Really disappointed, not the quality of previous years.
I ordered 2 personalised Christmas decorations.
The laser marks on the wood grain are very uneven - darker in some areas and really light in others which makes it look unfinished.
There are also obvious marks in the wood which make it appear damaged and detract from the finish.
The name on one of the decorations is not central so looks unprofessional.
I have contacted the company but they appear to think all of these issues are acceptable!!
This was my third year ordering from this company and these decorations are definitely inferior quality.
I’m not sure I can give these as gifts due to the quality.
An expensive mistake.
Shame…

November 19, 2025
Unprompted review
The Handmade Christmas Co logo

Reply from The Handmade Christmas Co

Hello Fiona,

Thank you for taking the time to leave a review, and for ordering with us for the past three years – we do appreciate your repeat custom, which is why we’ve taken your concerns seriously and looked closely at the photos you sent.

Our wooden decorations are made from 100% natural wood, and the engraving is done directly onto the surface of the timber. This means the laser reacts differently depending on the grain structure and density in each area, which is why you’ll see some parts appear darker and others lighter.

The “marks” you’ve referred to are natural medullary rays within the wood, not damage or dirt, and are a normal characteristic of this material. No two pieces will ever be identical, and this is part of the design and finish of the product.

After reviewing your images, we couldn’t identify any manufacturing fault or damage to the items you received, and the decorations are in line with the product description and examples shown on our website. That’s why our team explained that what you’re seeing is a natural feature of the wood, rather than a defect.

We fully accept that the natural variations in the timber may not be to everyone’s taste, and we’re sorry that in this case the final look wasn’t what you had in mind. Our intention was not to dismiss your concerns, but to be transparent about how the product is made and why it looks the way it does.

If you’d like to discuss this further, you’re welcome to reply to our last email and we’ll be happy to continue the conversation directly.

Best wishes
Elizabeth

Rated 5 out of 5 stars

Excellent quality

Very happy with my purchase. The chocolate bars look amazing and are very good quality. When I had a query with my order I sent an email at night and the following morning I received a reply giving a clear response. I would definitely recommend this site.

October 27, 2025
Unprompted review
Rated 5 out of 5 stars

Personalised Christmas cracker

I ordered a personalised Christmas cracker for my great nephew as an addition to his Christmas present. I saw this company on line and it was just what I was looking for. Ordering was easy and I could track item. The item arrived on time and the personalisation was great. Beautifully presented and his name was so clear on the Cracker. I was a bit worried as it contained a small minature of alcohol but worrying unnecessarily, it was packed great. I would recommend this company for something a bit different and will certainly use them in the future. Well done.

November 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Santa' ultimate helpers

Really lovely items all well made and beautifully curated. Packed well and shipped reasonably quickly. Was kept informed every step of the way. Really good experience would buy from again!

November 2, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful products that make Christmas special

Absolutely love the lined Christmas sacks and I have bought one for each of my grandchildren for their first Christmas. I followed them up with the Christmas Eve boxes which have been a big success. Great company. Love the products. Keep up the good work!

October 31, 2025
Unprompted review
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Rated 5 out of 5 stars

I ordered personalised Christmas crackers

I ordered personalised Christmas crackers and am very, very happy with them. They are just great! I had contacted with The Handmade Christmas Co regarding delivery times and received a reply almost straight away. Very friendly, fast and efficient service and the crackers are beautiful. I will definately be ordering from them again.

November 14, 2025
Unprompted review

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