The Handmade Christmas Co Reviews 

3,996
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful quality of the items, noting that personalised products make fantastic and thoughtful gifts for family and friends. Consumers also deeply appreciate the exceptionally fast shipping, careful and secure packaging, and helpful customer service provided throughout the entire ordering process. Some people were dissatisfied with delivery delays and shipping timing issues that caused important packages to arrive well after the holidays. A few consumers also mentioned occasional mistakes with personalization details, such as missing characters on names or loop placement errors, along with minor product quality flaws.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing items as well made, gorgeous, and... See more

Quality

Consumers find quality to be positive and consistently praise the beautifully made, well-crafted items they... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting prompt turnaround times and fast shipping.... See more

Order

People report positive experiences with order, highlighting the easy website navigation and quick dispatch... See more

Service

Customers consistently note positive experiences with service, highlighting great communication and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Handmade Christmas Company were superb. The items they made for us were lovely but one stocking has the hanging loop on the wrong side. I contacted them and the immediate response was that a repla... See more

Rated 5 out of 5 stars

I was absolutely delighted with the products received. I was a little dubious about ordering the Xmas box as I wasn’t sure on the size or finish I’d receive, however it is absolutely fantastic, so ple... See more

Rated 5 out of 5 stars

Used the Handmade Christmas Company a few times now , they never disappoint… Beautifully made, they look so beautiful and so jolly for Christmas Eve. They had a beautiful fragrance on them too. O... See more

Rated 5 out of 5 stars

I ordered personalised Christmas crackers and am very, very happy with them. They are just great! I had contacted with The Handmade Christmas Co regarding delivery times and received a reply almost... See more


4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,996)

161 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful products that make Christmas special

Absolutely love the lined Christmas sacks and I have bought one for each of my grandchildren for their first Christmas. I followed them up with the Christmas Eve boxes which have been a big success. Great company. Love the products. Keep up the good work!

October 31, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I ordered personalised Christmas crackers

I ordered personalised Christmas crackers and am very, very happy with them. They are just great! I had contacted with The Handmade Christmas Co regarding delivery times and received a reply almost straight away. Very friendly, fast and efficient service and the crackers are beautiful. I will definately be ordering from them again.

November 14, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Gorgeous quality item

Very happy! Easy to purchase, fast dispatch and delivery. Lovely quality, particularly for the money. I will have two excited kiddies on Christmas morning opening their personalised Christmas sacks from the North Pole!

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic hampers

Fantastic hampers, beautifully presented. We are delighted and have already bought a 4th! Will use again and would recommend to anyone looking for a super present.

November 8, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great service

This is the third year I have ordered these crackers. They are beautifully finished and look wonderful on my Christmas table. Customer service is excellent too!

November 12, 2025
Unprompted review
Rated 5 out of 5 stars

Easy to use website

Easy to use website, great prices, brought 3 advent calendars with names on, nice tasting chocolate, very quickly despatched and well packed, highly recommend

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

Customer service as it should be

Customer service as it should be! I had some queries regarding a product and William could not have been more helpful, responding quickly and with exactly what I needed to know. I placed my order and the status updates have been similarly professional.
In comparison I asked another company the same question about an almost identical product and it took weeks to get an answer.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service over the past 3 years…

Excellent service over the past 3 years since finding the company. I have bought gifts for the family and friends which have been enjoyed and utilised over that period of time and will be brought out yet again soon to enhance and decorate.
The ordering, paying and receiving of the goods was very quick and easy. I have now less to worry about this festive year.

November 5, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Amazing Quality!

I love how special they make them with such care and they are always amazing. Ive had 3 wooden tree personalised ornaments and will be ordering again

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

I was absolutely delighted

I was absolutely delighted with the products received. I was a little dubious about ordering the Xmas box as I wasn’t sure on the size or finish I’d receive, however it is absolutely fantastic, so pleased and feel like I’ve got such a bargain. Thank you so much, after a really tough year, life threatening even,I want to make this Christmas the best possible and the things I ordered will help with that

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

I love the Christmas wood decorations

I love the Christmas wood decorations, in dog and cat shapes, personalized.
I have been ordering several of both, with all the pet names I had and that have crossed the rainbow.
It is my way of having them "present" still. I loved them all, and I think it is a beautiful tribute to them.
I also bought a Christmas Eve personalized box for my son, 2 years ago. He was 28 years old at the time, and I think this was his favorite thing, that Christmas, believe it or not.

October 25, 2025
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look