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Happicabs - Essex Taxi Service Reviews 

1,990
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 346 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for being friendly, polite, and exceptionally helpful, often making journeys enjoyable and reassuring. Many people highlight the reliable and efficient service, noting that drivers frequently arrive punctually or even ahead of schedule, contributing to a smooth experience. However, some customers also noted inconsistencies with the delivery service, experiencing significant delays or cancellations even after pre-booking. A few other people also felt that the booking process could be unreliable, with some bookings being cancelled last minute or not guaranteeing a timely arrival as expected.

What people talk about most

Staff

Customers had positive experiences with staff, particularly praising the drivers for their friendliness,... See more

Service

Consumers generally report positive experiences with the service, highlighting punctual arrivals, polite and... See more

Delivery service

Clients share ambiguous opinions on delivery service, with many reviewers expressing frustration over late... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with many finding it easy and efficient,... See more

Price

Customers consistently note ambiguous experiences with price, with many reviewers finding the pricing to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fun minibus ride ! Loved the music lights and smoke machine . Had Paul take us and after such a brilliant trip requested him to bring us home , which really finished our evening off brilliant... See more

Company replied

Rated 5 out of 5 stars

Very good efficient driver. Comfortable drive. Driver kindly offered to phone the office when I commented that I thought I had been quoted £10 less than the confirmation text said. The office conf... See more

Company replied

Rated 5 out of 5 stars

Unbelievable..in times of need …. We were stranded due to incident outside of Colchester so our train was sent back to kelvedon… happicabs picked us up hassle free and had us to a family funeral p... See more

Company replied

Rated 5 out of 5 stars

We had a message to advise the taxi was on its way, turning up 5 minutes before the prescribed time. The drive was very polite helping load all the luggage and seeing us into his car. He was polite... See more

Company replied


Company details

  1. Taxi Service
  2. Minibus Taxi Service
  3. Taxi Stand
  4. Transportation Service

Written by the company

Need a friendly, reliable ride? Happicabs is here to make your journey a breeze! We proudly provide taxis, minibuses, and minicabs across Chelmsford, Braintree, Witham, Maldon, South Woodham Ferrers, and surrounding areas. With over 60 years of experience, we’re dedicated to offering safe, smooth, and efficient rides that’ll have you smiling all the way to your destination! Whether you're off to the airport, heading to a hotel, enjoying a day out in London, attending a business meeting, going to the hospital, dropping the kids off at school, or catching a train or ferry, we’ve got the perfect ride for every occasion. Our team of DBS-checked, professional drivers will ensure you travel safely, comfortably, and on time. We make paying easy with options like cash, Apple Pay, and Google Pay. Plus, our handy taxi booking app (available for iOS and Android) lets you book and track your ride in real-time—making your travel experience smoother than ever. Just search for "Happicabs" in your app store and download it today! Whether it’s a quick trip, a special outing, or a group journey, Happicabs is here to provide you with top-quality service across Chelmsford, Braintree, and beyond. Whatever your transportation needs, you can always count on us for a friendly, reliable ride every time!

Get a Taxi within minutes!

Download the FREE App!

Download the FREE App!
Book black taxis, cars, & minibus services with Happicabs – your go-to for reliable travel in Essex! Easily book on-demand rides or schedule up to 3 months in advance via our mobile app. Choose from over 250 vehicles, including taxis, minicabs, people carriers, executive cars, accessible vehicles, and minibuses. Enjoy fast, on-demand taxi services in Chelmsford, Witham, Maldon, Braintree, and South Woodham Ferrers, with rides arriving in under 10 minutes. We also offer airport transfers with flight tracking and eco-friendly journeys in electric & hybrid vehicles. Available 24/7 with friendly customer support! Book your ride today and unlock Essex with Happicabs.

Contact info

4.2

Great

TrustScore 4 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,990)

326 reviews in the last 12 months

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Rated 5 out of 5 stars

First class service …

We had a message to advise the taxi was on its way, turning up 5 minutes before the prescribed time. The drive was very polite helping load all the luggage and seeing us into his car. He was polite and engaged in a conversation on our journey. You could have a laugh with him.

From this and previse experiences this is the only taxi company we will ever use.

March 19, 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good evening Martin. I am so glad we met your expectations on this occasion and I genuinely hope we continue to do so in the futute.

Rated 5 out of 5 stars

Unbelievable..in times of need …

Unbelievable..in times of need ….

We were stranded due to incident outside of Colchester so our train was sent back to kelvedon… happicabs picked us up hassle free and had us to a family funeral promptly… fantastic driver very polite and helpful ….. 5* thank you

March 19, 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good evening Na, I am so glad we were able to give you the service you deserve on this occasion. I sincerely hope we meet your expectations should you need us again in the future.

Rated 5 out of 5 stars

Drivers are always friendly and helpful…

Drivers are always friendly and helpful - and keep you informed of arrival and vehicle identity which is very useful and secure

March 18, 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good evening Sacha, thank you so much for your very kind words. This is appreciated by our entire team. I hope we continue to give you this level of service during your next journey.

Rated 5 out of 5 stars

Airport pickup

Very reliable and great service. Booked online, driver was outside my house early very efficient and polite. Will definitely booke again with Happicabs, thank you.

March 18, 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good evening Jackie, thank you so much for your very kind words. I sincerely hope we meet your expectations in the future.

Rated 5 out of 5 stars

Made a very difficult journey to see a…

Made a very difficult journey to see a friend in hospital,,,,Glen the taxi driver helped me by just chatting,,,,being a genuine soul......💛 It could of turned out not well,,,,,,but he was fantastic....in fact,,,,all the taxi drivers at Witham Happicabs are great...lovely lads and lasses. Thankyou soooooooo much guys and gals. Regards,,,,jules ..(Carlos friend)

March 11, 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good evening Jules, thank you so much for your very kind words. I am sure our entire team will be thrilled by your kind words. I sincerely hope your friend is feeling better. Kind regards

Rated 5 out of 5 stars

Easy to booked a taxi

Easy to booked a taxi, came on time

March 8, 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good evening Mrs Serrano, thank you so much for your very kind words. I sincerely hope we continue to meet your expectations in the future.

Rated 4 out of 5 stars

Driver arrived on time

Driver arrived on time. Despite roadworks blocking our route the driver found an alternative which got me to my destination on time

March 9, 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good evening Susan, thank you so much for your kind words. I hope we continue to meet your expectations in the future.

Rated 3 out of 5 stars

Check the route

Took the long way home. Cost £14.40 against normally around £12.5

March 5, 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good evening Paul, so sorry to hear you had an issue during your last journey. I have sent you a request for further information so I can address this for you.

Rated 5 out of 5 stars

Efficient and quick taxis with…

Efficient and quick taxis with affordable price as ever! Keep up the good work chaps 👏🏽👏🏽

March 1, 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good Evening Ammar, thank you so much for your very kind review. It is much appreciated by our entire team. I sincerely hope that your next journey with us continues to meet your expectations,

Rated 5 out of 5 stars

Lost and Found

Stupidly got drunk and lost my phone after a night out as you do 😅 Happicabs was brilliant and delivered it straight to my door the morning after. Brilliant service and will definitely be using them again in the future…. Hopefully without the drama

March 1, 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good evening Danny, thank you so much for your very kind review. I am thrilled we looked after you on this occasion and sincerely hope we continue to do so.

Rated 5 out of 5 stars

The lady very polite and friendly very…

The lady very polite and friendly very good service

February 28, 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good evening Deborah, I am so glad our driver looked after you and gave you the service you deserve. I sincerely hope we continue to do so.

Rated 1 out of 5 stars

Disappointing service

Disappointing service. I booked a taxi for 8.00am on the 27 Feb to go to the station on way to Heathrow. Taxi didn't show and no sign on App that it had been assigned.

So I called Happicabs and was told that I was in a queue and it would be assigned in 10-12mins, not good enough I'm afraid when I had booked taxi the day before.

It still didn't turn after 10mins and it was not yet assigned to a driver so I called again. Eventually a taxi turned up 25mins late.

Very disappointing service, especially given we were on way to Heathrow for our holidays so could ill afford to be delayed.

Not Happi!

February 27, 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good evening Ian, I am so sorry you had an issue with our service. I have sent you a request for further information and would be grateful if you would respond so I can look into this for you. Kind regards.

Rated 5 out of 5 stars

Very good he waited for me as I was…

Very good he waited for me as I was running a bit late !

February 27, 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good evening Phillipa, Thank you so much for your very kind review. I am thrilled we managed to look after you on this occasion and sincerely hope we continue to do so during your future journeys.

Rated 5 out of 5 stars

The usual couyrsy and kindness of your…

The usual couyrsy and kindness of your drivers

February 24, 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good evening Chris, thank you so much for your very kind review. I am thrilled that our drivers are looking after and sincerely hope we continue to do so.

Rated 3 out of 5 stars

The taxi came late even though I booked…

The taxi came late even though I booked it 6 hours before. Apart from that, all was good.Chelmsford happicabs.

February 23, 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good evening Rafal, I am so sorry that we didn't meet your expectations on this occasion. I sincerely hope we give you a better customer experience should you require our services again.

Rated 5 out of 5 stars

Overall great

Friendly driver, on time, overall great experience, would recommend.

February 21, 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good evening Ally, I am thrilled that we managed to meet your expectations and sincerely hope we continue to do so in the future. Kind regards

Rated 2 out of 5 stars

Room for imrovement in communication

I made two separate bookings for 3 people each, but they were merged into one six-seater, which I had not been informed of. As a result, only 3 people took it, and the other 3 people had to wait for 25 minutes before I called you and you sent us a second taxi.

February 19, 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good evening Tom, I am so sorry that we did not meet your expectations on this occasion. We will strive to improve our services should you require us in the future.

Rated 5 out of 5 stars

Exactly service

Exactly service and a very helpful hand, we really appreciate you guys, and thanks for the lady who dropped us from Lidl in Witham to 114 Oak Road Rivenhall, ⭐️⭐️⭐️⭐️⭐️

February 15, 2026
Unprompted review
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Reply from Happicabs - Essex Taxi Service

Good Evening Manuel. Thank you so much for your very kind review. It is much appreciated by our entire team. I sincerely hope we continue to do so if you require our services in the future.

Rated 5 out of 5 stars

Easy to book website with competitive…

Easy to book website with competitive pricing.
Driver turned up early and was polite and courteous.
Will make them the no 1 can company wr call.

February 14, 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good evening David, thank you very much for your very kind review. It is much appreciated and I sincerely hope we continue to meet your expectations in the future.

Rated 5 out of 5 stars

What a lovely cabbie!

What a lovely cabbie! His car was spotlessly clean and smelt so nice. Arrived in less than 10 mins. Really lovely guy too which is very reassuring as a female travelling alone late at night. Thank you driver 👍

February 14, 2026
Unprompted review
Happicabs - Essex Taxi Service logo

Reply from Happicabs - Essex Taxi Service

Good evening, thank you so much for your kind review. I am thrilled we met your expectations and sincerely hope we continue to do so in the future.

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