Happy Holiday Homes Reviews 84

If I could possibly give this company zero stars I would. I absolutely implore people not to use this company. I unfortunately went through a trusted platform Booking.com to book my family holiday, the property I picked was handled by this company. I cancelled the property with 24hrs but this company took FULL payment from me and hiked the price of the property up by nearly 1000 euro within 8 hours and tried to say this was inflation!! They said they would refund me but I had to pay the new price!! So I now am at the loss of 1300 euro and had to pay for a new property. If anyone wants yo contact me to verify this they are more than welcome. I rang the company speaking to managers begging them not to do this and the lady showed zero empathy. I have no doubt they kept the money themselves. I absolutely warn people please do not trust this company.

We paid our money for 7 nights and they never delivered the keys. Their communication was horrible, they kept emailing the same auto reply link & QR code that did not work and then gave us phone numbers that no one answered. Out of panic we checked into a Best Western. A huge disappointment after the long plane flight from the U.S. to Sicily. Would never recommend this company.

Unhappy Rentals - Vallorcine
Stayed in Vallorcine at the Residence du Mont Blanc. They’ve outsourced their customer service to Happy Rentals also trading as Happy Holiday Homes. Unhappy Rentals would be a more appropriate name. Basically, anything you need fixing at the apartments you now have to email Unhappy Rentals. They respond quickly but don’t actually solve anything. They just refer you to reception who are even more useless than they usually are, most probably because they’ve been outsourced. So simple things like we haven’t got any wine glasses just don’t get sorted. Hopefully at some point they will sack Unhappy Rentals and go back to the previous system. It was still not 5 star but did work eventually.

Very poor rental. House requires a full refurbishement. No mosquitos protection, No sun protection in the garden, kitchen not equipped at all and house nearby a very noisy road. Last but not least happy rentals office in Salo not customer friendly at all. We had to battle for obtaining a second set of keys.

We stayed at Edelweiss, Argentiere. Despite being told to contact enquiries if we had any problems, six emails have been ignored. I virtually pleaded with them to reply. We paid twice for the apartment, cleaning and insurance and still there has been absolutely no contact or returned money. I don't know what else to do and I would not like this to happen to anyone else.
Also, when we arrived, a skiing holiday, there was no heating in the apartment (it was very cold and we had young children arriving) and the apartment had not been properly cleaned - there were toe nail clippings on the bedroom carpet as one example.
The apartment itself was lovely if rather grubby.

Happy Holiday Homes have left me stranded in France with no accommodation. I have Covid 19 and nowhere to go and no funds for alternative accommodation. They are refusing me entry to accommodation I have paid for, and are refusing to refund the money so I can accommodate elsewhere. These guys are all for the money, particularly doing this over the Christmas period. I believe they expect me to sleep in the street. Their behaviour shows no limits about making a buck which is all this company cares about.

We had an amazing holiday in Italy staying in casa tiziano in desenzano del Garda. While in Italy rules for covid changed which really affected our holiday. Manuella from holiday homes was amazing, I can't praise her enough for the help she gave us it went beyond her role as holiday contact. Manuella made phone calls to relevant authorities for me as I don't speak Italian, she also phoned round hospitals trying to get my kids a covid vaccination.
The holiday home was great. It was really clean and in an excellent location. The area where we where situated was about a 10min walk to the lake and in a really quiet area. There was a lovely covered seating area in the back of house which we used for every meal. We had a couple of issues and the owners arrived quickly to sort out. There is no air conditioning but again the owners gave us 3 fans. The only issue is in the kitchen there is not enough dinner plates but that is easily rectified. I can't recommend the property highly enough you will have a great time. Thanks manuella for all the help you gave us.

I made a complain and never hear from them

My family and I were guests of HappyHolidayHomes, for the first time, in a house in Lugano Paradiso.After this wonderful experience, we decided to go to Lake Maggiore in a property managed by HappyHolidayHomes in Maccagno, and we had a very very good time . Perfectly fitting house and excellent service. Highly recommend Happy Holiday Homes

Helpful staff, very professional, always available and kind.

We booked the most wonderful apartment in Riva del Garda. Great location. Clean apartment and comfortable beds. We booked at booking.com but we got the best info and help at happy holiday home thru the hole year. We moved our booking a year because of Covid-19 and Happy Holiday Homes has been so helpful and very easy to communicate with.

Booked with 100% free cancellation. However shortly after booking a downpayment was required. As we later cancelled the money was not returned.
I understand conditions of COVID, however now more than 9 months after scheduled trip and a year after cancellation I would have expected the refurn of the down payment (Multiple calls to booking.com and Happy holiday homes did not improve).

We recently stayed in a Holiday Homes apartment in Chamonix (Grand Roc) and were shocked by the condition of the property. This place is NOT as advertised. We (myself and my girlfriend) have been using Airbnb for many years and never once left a poor review. We consider ourselves flexible people, but this was just a joke. For starters, it looks much bigger in the photos than it really is. A wide angle photo lens has been VERY generously used to take those photos. The place is in fact tiny, with a prison-like toilet (and separate) shower space that you can hardly turn around in. Light switches are difficult to find and lighting is minimal. Upstairs there are only a couple lamps, no proper lights. Upon arriving we discovered that there was no running water and the toilet didn’t flush at ALL. There were wires and nails hanging out of some areas of the wall, dirty cups (hadn’t been cleaned properly!) and dirty patches on the wall. We were obviously dismayed after a long journey there and arranged alternative accommodation for the following day as soon as possible. The following morning we dropped by the Happy Homes HQ to return our keys and politely discuss the situation. We were met by an aggressive, cold, unfriendly woman who was not helpful in the slightest and rolled her eyes at us. She was dismissive and essentially shrugged the situation off without so much as a smile or sincere apology. We were told by another source that these complaints (especially “it looks nothing like the photos!”) are heard here very frequently. Again, we have never once left a bad review in all our time using Airbnb but wholeheartedly believe this one is completely warranted and fair. We sincerely do NOT recommend this place and urge you to save your precious time and money by looking elsewhere.

AVOID this agent. I booked accommodation via Booking.com with 100% free cancellation. The conditions stated that they may require a pre-payment. Within a few hours of the booking, they had taken over £500 from my credit card and sent an email asking for passport information etc. This email also said a prepayment would be made "a few days after the booking". It was in fact taken immediately. I cancelled the booked and phoned them to query why the money had been taken without warning of date or amount. They said it would be refunded (it was still showing as a pending transaction in my account). Two days later, after having cancelled the booking, the £500 was debited from my account. After phoning, I was then told it would take 10 days for the refund. Appalling!

Happy Holiday Homes is a professional company with strong empathy & understanding. I really liked the way we were made to feel welcome & comfortable. Their support & knowledge regarding the local area & activities is very helpful.
When we reached, we were really tired. The team went out of their way to make us feel comfortable. Their welcome basket is a nice gesture.
They even gave us a lift to the nearby supermarket.

The beautiful villa by Lake Como was incredible. Airy, Spacious & elegantly furnished with a beautiful garden and nice outdoor setup where we spent our evenings and had dinner several times. Felt like home.
In addition to the above, the little things they did for us made all the difference. Have carried nice memories :-). A big Thanks to the Happy Holiday Homes team.
Will definitely book again with Happy Holiday Homes.

Booked several times with HHH and never had a problem. Properties were thoroughly cleaned and any request we had was dealt with adequately. 5 stars!

Seems there is a consistent theme with this company! Booked a skiing holiday apartment through booking.com for the beginning of April with a free cancellation. We cancelled in March when all the Covid 19 travel restrictions were put in place. Since then both booking.com and happy holidays have either fobbed us off or there has been complete silence. Unbelievable how these companies get away with breaking contracts and effectively stealing your money. Seems the only way to try and retrieve money is to go via your credit card. Steer clear is my advice!

I booked an apartment though booking.com which turned out to be via happy holiday homes in Chamonix for december 2020 with assurances of free cancellation up to 7 days prior to check in. I cancelled this last week April 2020 but 2 days later they took a deposit of over £500 off my credit card and then sent me an email saying that due to covid they were giving me a voucher instead of refuding the money and if I didn't use it with them in the next 18 months i would get a full refund - in August 2021! UTTER SCAM. They have cynically used the covid pandemic to scam people out of money. No-one in their contacts is answering the phone -no responses to emails. Booking.com lame and saying they are just the middle men- DO NOT USE THEM THEY WILL ROB YOU BLIND.

Booked one of their properties through booking.com and had to cancel 3 weeks before the 100% refund deadline. Two months on, and after many exchanges promising me I would receive it, zero refund given. Instead, their offer was a digital voucher I could use to rebook (a voucher was never part of the refund agreement made on booking.com). If I didn't use the voucher, I may be able to receive a cash refund in August 2021! Yep, you read right, 15 months away! Despite obvious objections, I was told that's the way it's going to have to be. We'll see about that.

AVOID!