Positive aspects: Modern, spacious and clean apartment; very large garden and beautiful views. Trampoline and football goal for the kids. Private parking. The apartment manager came quickly when t... See more
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Great location, wonderful view over lake, direct beach accrss. (The water level is a little shallow, making access to swimmung level a bit complicated, but with shoes ok). Very peaceful and quiet sp... See more
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Great location - easy and flat walking distance from train station. Bus terminal even closer. It was very warm (32+ degrees) when we stayed in Aug 2026 and without air-conditioning we had to slee... See more
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Perfect location, perfect house, great comfort, beautifully furnished. The kitchen is very well equipped! Sitting area and lounge area in the garden are marvellous. Kitchen and bathrooms were cle... See more
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Company details
Written by the company
Happy.Rentals provides professional holiday rental and property management services across Switzerland, Italy, France, Spain, Slovenia, Croatia, Greece, Malta, Montenegro, Hungary, Albania, Andorra and Sweden. We are an international company based in Lugano, with a dedicated team of professionals who take care of everything for both guests and homeowners, providing assistance from booking to departure and excellent management services. Established in 2008 in the famous Lake Como area, we now have more than 45 local offices. We proudly offer a wide range of holiday homes for every budget, taste, and type of vacation: cosy mountain chalets, modern city studios, breathtaking luxury villas, and serene countryside retreats. We aim to constantly develop and deliver our positive, professional service to new holiday locations!
Contact info
6900, Lugano, Switzerland
- +41 (0)43 5005983
- enquiries@happy.rentals
- happy.rentals
4.2
Great
809 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Modern flat, good location
The location cleanliness and amenities are ok. The AC, the hairdryer and the shower handle did not work. The switches lights especially near to the bed disturb the night dream, it's better to be changed.
October 22, 2026
Unprompted review
Professionalism and trust
Mike and Christelle are managing our apartments since 2024 and we are very happy with their service and supports. As we travel a lot outside of malta, Mike and Christelle helped us to provide satisfactory solutions to our clients, and they always provide feedback or request supports from us whenever they can’t resolve it by themselves. They have our trust on managing our apartments and our customers with professionalism. Thank you - Mike and Christelle!
October 15, 2026
Unprompted review
Misleading photos
Domos Pintadas Cottage Rosa, Rudalza, Italy- Very old property, online pictures are very deceiving, very old and non functioning boiler so no warm water available, very old furniture, very old and barely functining AC.
June 27, 2026
Unprompted review
Reply from Happy.Rentals
Dear Daniela,
Thank you for sharing your feedback. We are sorry to read that your experience did not meet your expectations.
Unfortunately, we have been unable to locate a reservation under your name in our system. We would therefore appreciate it if you could contact us directly and provide your booking reference and the name used for the reservation, so that we can look into the matter more closely.
At Happy.Rentals, we take feedback regarding the condition of our properties and the accuracy of our listings seriously, and we would welcome the opportunity to investigate the concerns you have raised.
Kind regards,
Happy.Rentals Team
Not a good experience
We had rented an apartment at 2, Place Magenta in Nice. Let me mention the positive things first: We were given access to the apartment earlier than we were entitled to, and the documentation for key handover and access was professional. Now the negatives: WIFI: there was a nice document with the network name and password. It just wasn't for the router that was actually installed. When we complained, we were sent the correct network name and a 16-character password with upper and lowercase letters, numbers, and special characters. Almost impossible to type correctly on an iPhone. The television was connected to neither electricity nor the internet. Only a thin sheet as a duvet in the bed. We found a worn, holey quilt in one of the cupboards. We found a drying rack under the bed that we could use to place suitcases and clothes on. The bathroom light was so poor that you practically couldn't see anything. On day two we couldn't close the door to the French balcony. The problem was resolved after contacting the landlord. They sent us a video showing how the problem could be solved. So it was a known issue. Other things could be mentioned – for example noise despite double windows and shutters – but let us end by advising against renting this apartment.
October 7, 2026
Unprompted review
Reply from Happy.Rentals
Dear Soren,
Thank you for taking the time to share your feedback. We are pleased that you appreciated the possibility of an earlier check-in and found our access instructions professional.
However, we are sorry to hear that several aspects of your three-night stay at Le Magenta did not meet your expectations. We apologise for the incorrect Wi-Fi information, the difficulties with the television and balcony door, and the shortcomings you experienced with the bedding and bathroom lighting. We understand that these issues can affect the overall comfort of a stay, even during a short visit.
Thank you again for bringing these matters to our attention. We regret that your experience did not leave you with a more positive impression of Happy.Rentals.
Kind regards,
The Happy.Rentals Team
Perfect for a short stay🇲🇹😇
Perfect for a short stay. The accommodation is affordable and quiet if you book a room with a large terrace. Everything you need is within easy reach.
The shared kitchen is located in an open area next to the stairs. There was no fridge available at first, but new ones arrived towards the end of our stay. The fridge in the room is only a minibar, and unfortunately, some of our food went bad in it.
The clothes drying rack is small and foldable, but unfortunately, ours was not in usable condition.
The room itself is nice, although there are some cobwebs, and part of the wall next to the terrace is unfinished. The bed is uncomfortable, and the Wi-Fi connection is not always stable. The signal is weak in rooms at the end of the corridor.
These are all things worth keeping in mind, but none of them is a major issue. The accommodation suited our needs, although it was a shame that the new fridges only arrived towards the end of our booking. It would have been great to have them earlier.
Thank you for everything! Communication was excellent, and there is also a phone number available if needed.
Unfortunately, finding your way in is not very straightforward, as people kept arriving and asking us for directions. We managed without any problems once we figured it out ourselves.
To help future guests: enter using the door code, then go straight ahead to the first low step opposite the laundry room. The key lockboxes are located there. Use the second code to access the lockbox and collect your room key.
The cleaner comes to clean the kitchen once a week or every two weeks, and she is very kind. The kitchen itself is almost brand new and very clean. There is also a washing machine, and it works well.
Please don’t get me wrong: we do recommend this accommodation! We weren’t looking for perfection, just a place that had everything we needed.
Unfortunately, we had to leave in a hurry early in the morning, and I wish we had had more time, as I would have liked to clean our room a little more before leaving.
Thank you for everything, dear Happy Rentals! ❤️
October 7, 2026
Unprompted review
Reply from Happy.Rentals
Dear Renata,
Thank you so much for your detailed and thoughtful review!
We’re happy to hear that you enjoyed your stay, appreciated our communication, and found the accommodation affordable, quiet, and conveniently located.
We also appreciate you sharing your feedback regarding the refrigerators, drying rack, room condition, bed comfort, and Wi-Fi connection. We’re sorry for the inconvenience caused by these issues, especially the delayed arrival of the new refrigerators, and will share your comments with our local team for their attention.
Thank you as well for providing helpful directions for future guests and for your kind words about the cleaner and the shared kitchen. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back to Malta in the future!
Warm regards,
Happy Rentals Team
DISAPPOINTING EXPERIENCE WITH…
DISAPPOINTING EXPERIENCE WITH HAPPY.RENTALS
Our experience with Happy.Rentals was very disappointing and did not meet the standard we expected from a professionally managed holiday rental.
Upon arrival, we immediately noticed several issues with the property. The sofa had visible stains and signs of wear, making it look unhygienic and poorly maintained. The dishwasher had not been emptied before our arrival and could not even be closed properly, which made using the kitchen inconvenient from the start.
There was also a significant mosquito problem inside the property throughout our stay, which affected our comfort and enjoyment of the accommodation.
The bathroom presented another ongoing issue. Every time we used the shower, water would spread across the bathroom floor, leaving the entire floor wet and requiring constant cleaning and drying. This became a daily inconvenience during our stay.
We reported these issues shortly after arrival. To be fair, Happy.Rentals eventually arranged for someone to visit the property and place a cover over the sofa. However, this felt like a temporary measure rather than a proper solution, and several of the other problems remained unresolved.
What disappointed us most was the handling of our complaint afterwards. Despite the number of issues we experienced, we were informed that these problems did not qualify for any refund or compensation. We were not expecting anything unreasonable, but we did expect the property to be clean, functional and properly prepared for guests upon arrival.
A holiday rental does not need to be perfect, but guests should reasonably expect basic standards of cleanliness, maintenance and comfort. Unfortunately, this property fell below those expectations.
Based on both the condition of the property and the response to our complaint, I cannot recommend this experience with Happy.Rentals.
September 30, 2026
Unprompted review
Reply from Happy.Rentals
Dear Fam. Kleemann,
Thank you for taking the time to share your feedback. We are sorry to hear that your arrival at Dalia 1 in Porto Letizia did not meet your expectations.
We sincerely apologise that the clean dishes were left in the dishwasher. This should have been checked before your arrival, and we understand that finding the dishwasher in this condition was frustrating. For the sofa, the local team came to the property and provided a cover as an immediate solution.
Regarding the mosquitoes, Porto Letizia is located directly on Lake Lugano, and mosquitoes and other insects are unfortunately part of the natural environment around the lake. We do understand, however, that having mosquitoes inside the property can be unpleasant, and we are sorry this affected your comfort.
We hope that, despite these issues, you were able to enjoy the beautiful surroundings of Lake Lugano and your time in the area.
Kind regards,
Happy Rentals
What value do these people add?
I recently made a booking through Airbnb and then started to get emails from Happy Rentals telling me that from now on all dealings would be through them and asking for a €250 security deposit for the propoerty. This is not supported or endorsed by Airbnb as they already cover renters for any damage that may be caused. In fact, Airbnb clearly recommends that no money should ever be paid to outfits such as Happy Rentals - you should know this. This was request was later retracted after I pointed out Airbnb's policy. More emails then followed that contained no useful information whatsoever. I'm sure Happy Rentals may be a good organisation and provide some kind of useful service to someone, but if they have to be involved then maybe they should consider adding some real value over what the property owner and Airbnb already provide, or do nothing at all.
September 23, 2026
Unprompted review
Reply from Happy.Rentals
Dear Mark,
Thank you for sharing your feedback. We are sorry that the communication regarding the security deposit caused confusion during your stay.
For clarity, you have booked Villa Mare with Private Pool and Garden (23–30 September) through Airbnb and are currently in Cikat Bay Modern Apartment with Balcony (30 September–8 October) booked through VRBO, both are managed by Happy.Rentals. For certain Airbnb reservations, we may request a security deposit separately as part of our property management procedures. We understand, however, that this was not sufficiently clear in your case, and we apologise for the confusion. We subsequently retracted the request.
We are also sorry if some of the additional emails did not provide useful information from your perspective. Our intention is to ensure that guests have the necessary information and support throughout their stay.
As you have booked 2 of our properties, you did receive multiple messages for both stays, so this might have added to the confusion.
We hope you enjoyed your stay at Villa Mare and that you are also having a pleasant stay at Cikat Bay.
We wish you a lovely remainder of your holiday.
Kind regards,
Happy Rentals
Excellent studio option
The studio with balcony was comfortable, well designed and equipped. Great bathroom and kitchen facilities, all very clean.
Support was also excellent, with a very kind and helpful in-house custodian. Excellent facilities all around the building, with bus stop very close by and a 5 minute ride to the center of Lugano. Highly reccomendable.
September 27, 2026
Unprompted review
Reply from Happy.Rentals
Dear Koan,
Thank you so much for your lovely review!
We're really happy to hear that you enjoyed your stay, felt comfortable in the studio, and appreciated the cleanliness and facilities. It's especially nice to know that our on-site custodian made you feel welcome and well looked after. We’re glad you had such a great experience in Lugano, and we’d absolutely love to welcome you back for another stay!
Warm wishes from the Happy.Rentals Team
Good location
Good location
Flat is smaller than what we couleur expect from the pictures
September 26, 2026
Unprompted review
Reply from Happy.Rentals
Dear Philippe,
Thank you for sharing your feedback. We're glad you appreciated the location of Cham Sud Triolet A109. We're sorry to hear that the apartment felt smaller than you expected from the photos. We aim to provide an accurate representation of our properties, and we appreciate your comments as they help us improve the experience for future guests.
We hope you enjoyed your time in Chamonix!
Warm regards,
The Happy.Rentals Team
Siena is an enchanting town
Siena is an enchanting town, and the Casina di Giarda is the perfect spot for exploring it. The 21st -century duplex flat on the ground floor opens into a stone-flagged hall with a 20-foot ceiling, which itself opens on to the 14th-century Via della Galluzza. An amazing location. The Campo is 5 mins away, the Duomo is 8 mins, the Basilica di San Domenico is 6 mins. The taxi rank is just round the corner in Piazza dell'Independenza. The flat is well-equipped with guide books, but if you need them you've probably left it too late -- a bit of prior online research is worthwhile.
September 11, 2026
Unprompted review
Reply from Happy.Rentals
Thank you for sharing such a lovely and detailed review!
We're delighted that you enjoyed your stay at Casina di Giarda and appreciated its unique character and fantastic location in the heart of Siena. It's wonderful to know that the apartment provided such a great base for exploring the city's beautiful historic sights.
Thank you for your helpful tips for future guests, and we hope to welcome you again with Happy.Rentals!
Best regards,
Happy.Rentals Team
Perfect location, great house!
Perfect location, perfect house, great comfort, beautifully furnished. The kitchen is very well equipped!
Sitting area and lounge area in the garden are marvellous.
Kitchen and bathrooms were clean , floors were not. Housecleaning needs to be improved!
September 7, 2026
Unprompted review
Reply from Happy.Rentals
Dear Silke,
Thank you so much for your lovely review!
We're delighted that you enjoyed the beautiful home at Porto Letizia, its comfortable furnishings, well-equipped kitchen, and lovely garden areas. We're sorry to hear that the floors were not as clean as they should have been, and we appreciate you bringing this to our attention.
Your feedback is valuable and helps us improve our housekeeping standards.
We hope to have the pleasure of welcoming you back for another wonderful stay!
Warm wishes from the Happy.Rentals Team
Spacious & clean
Overall the apartment was great.
The double rooms are a good size along with the living area. It was great having 2 bathrooms. All rooms were very clean & tidy on arrival & comms with Manuela were responded to quickly via WhatsApp. We were even able to check in several hours early with no extra charge.
There are a couple of reasons I did not give 5 stars:
- We reported a broken plug in the bathroom at the beginning of our stay. Someone was supposed to come & have a look at it but they never arrived
- Hotels.com amenities listed “daily housekeeping”. I assume this has been listed incorrectly as there was none.
- The sofa in the living room is not the comfiest if you want to relax after a busy day sight seeing. There was limited seating for 5 people unless you used the dining chairs.
Location is good. The train station is approx 10 mins away & the centre of Peschiera is 15-20 mins gentle walk with some restaurants within 10 mins
September 20, 2026
Unprompted review
Reply from Happy.Rentals
Dear Rachael and Martyn,
Thank you for taking the time to share such detailed feedback about your stay at Casa di Paola! We’re happy to hear that you enjoyed the apartment’s space, cleanliness, location, and the quick communication with Manuela, as well as the flexibility of an early check-in.
We’re sorry, however, that the reported bathroom plug was not checked during your stay, and we apologise for this oversight. Your feedback is valuable and helps us identify areas where we can improve.
We hope you had a lovely time exploring Peschiera del Garda and would be delighted to welcome you back in the future!
Best regards,
The Happy.Rentals Team
Reply from Happy.Rentals
Dear Roland,
Thank you so much for your wonderful review!
We’re delighted to hear that you enjoyed the reception, the house, and the location of Villa Casacheta. It was a pleasure having you stay with us, and we hope to welcome you back for another lovely holiday!
Warm regards,
The Happy.Rentals Team
Disappointing start to our Holiday
We booked the unit in June based on the unit having a lift and our older age. We arrived in September, the lift had been out of service since March and we were not advised until 2 days prior to our arrival - after the eligible cancellation date and too late to arrange alternative accommodation.
The apartment is on the 6th floor, 12 flights of stairs with large suitcases. Shower drain blocked, a/c filters choked. Very disappointing start to our Europe holiday.
September 9, 2026
Unprompted review
Reply from Happy.Rentals
Dear Julie Anne,
Thank you for taking the time to share your experience. We are genuinely sorry that the beginning of your holiday was so disappointing.
Unfortunately, the lift had been out of service for an extended period. We had been advised that the repair would be completed before September, and we therefore expected the lift to be operational by the time of your arrival. Sadly, this did not happen as promised. As soon as we received confirmation that the lift would not yet be available, we informed you on 3 September, ahead of your arrival on 9 September. We fully appreciate, however, that this was only a few days before your check-in and that, at that stage, making alternative arrangements was very difficult.
We understand that having to use the stairs to reach a sixth-floor apartment, particularly with luggage, was a significant inconvenience, and we are sorry that this affected the start of your stay. We also regret the issues you experienced with the shower drain and the air-conditioning filters.
As a gesture of goodwill for the inconvenience caused by the lift situation, we refunded you €100.
We are sorry that the apartment did not provide the start to your European holiday that you had hoped for, and we appreciate your feedback.
Best regards,
Happy Rentals
Great location and fabulous service from Happy Rentals.
Great location, supermarket and bus stop within a few minutes walk. Spotlessly clean apartment with everything one needs and excellent service from Happy Rentals.
September 18, 2026
Unprompted review
Reply from Happy.Rentals
Thank you so much, Katy, for your wonderful 5-star review! We’re delighted that you enjoyed the convenient location, the cleanliness of the apartment and the service provided by our Happy.Rentals team.
Making sure our guests have a smooth and comfortable stay, with all the support they need, is very important to us. Your kind words are a great motivation for the whole team.
Thank you for choosing Happy.Rentals, and we hope to welcome you again in the future!
Best regards,
The Happy.Rentals team
The house was dirty and smelled
The house was dirty and smelled.
Arriving at the house we got itching everywhere.
We left immediately and booked a hotel.
It doesn't look like the pictures at all. And we advise everyone not to book this apartment.
September 18, 2026
Unprompted review
Reply from Happy.Rentals
Dear Sonja and Eppo,
We are sorry to hear that the apartment did not meet the your expectations and that you decided to leave shortly after arrival.
When you contacted our local manager at the reception, he explained that the residence was fully booked at that time but would be happy to assist them the following day with an alternative apartment. You left the keys at the reception and did not come back..
We are still in contact with you by mail and have asked to share some photos of the issues mentioned, as we would genuinely like to understand what happened and follow this up with the local team.
We are sorry that your experience at Porto Letizia was not a positive one, and we hope to have the opportunity to investigate your concerns properly.
Kind regards,
Happy Rentals Team
Unhappy.rentals
Where do I start? Maybe this is a European thing but trying to get someone to take responsibility for a booking disaster is a nightmare. There are literally 3 companies involved with this booking. I’m sure that finger pointing is a common deflection. I booked a stay at Casa Al Prato in Varenna for 4 nights. No one controls the weather but this apartment is NOT inhabitable if the outside temps are 75 degrees or warmer. The bedrooms are in an ATTIC. Literally 10 degrees hotter than the outside temps. You can NOT stand up in these bedrooms. You CAN control knowing that these bedroom can’t be slept in in warm weather. My elderly parents didn’t sleep at all the first night and we put them on a train for Milan the next day. This cost me an additional 3 night of hotel stay. I could NOT sleep in that attic and had to sleep on the dingy, dirty, and torn up couch downstairs. It was horrible. Little response from this company other than the deflection to others. We left after two nights to Milan to join my parents. An additional two night expense. No consideration from happy.rental or Lake Como Holiday or Holiday Property Solutions. I’m sure they all take credit when something goes right. Before you read a response form this company deflecting responsibility, know that I emails these details after our first night. No response for two days and they then told me I needed to contact someone else. By then I was already packed and headed to Milan.
September 4, 2026
Unprompted review
Reply from Happy.Rentals
Dear Robert,
Thank you for taking the time to share your experience. We are sorry to hear that the unusually high temperatures during your stay made the apartment uncomfortable for you and your parents.
We would, however, like to clarify a few points for future guests. Casa Al Prato is advertised without air conditioning, and therefore not mentioned in the property description. The photographs also clearly show the sloping roof and attic-style bedrooms, so these characteristics of the accommodation are not hidden or omitted from the listing.
This summer, unfortunately, experienced exceptionally high temperatures, which made the lack of air conditioning particularly challenging. We understand that this was uncomfortable, especially for your elderly parents.
We are also sorry that you felt you did not receive a prompt enough response while you were dealing with the situation. We understand how frustrating it is when an issue arises during a short stay and a solution cannot be found immediately.
We regret that the property did not meet your needs, but we believe it is important that potential guests have the opportunity to make their choice based on the information and photographs provided in the listing.
Best regards,
Lake Como Holiday with Happy Rentals
A very professional agency
A very professional agency. Excellent communication. Very helpful when it comes to solve problems. I emailed them to ask for a change to my booking – they did it in four minutes. Happy.Rentals is my new favourite holiday booking agency.
September 10, 2026
Unprompted review
Reply from Happy.Rentals
Thank you so much for this fantastic 5-star review! We’re delighted that you appreciated the professionalism, communication and responsiveness of our team.
It’s especially great to hear that we were able to help with your booking change so quickly. Making things simple for our guests and being there when plans change is an important part of our service.
And being called your new favourite holiday booking agency is a wonderful compliment – thank you! We look forward to helping you with your next holiday.
Best regards,
The Happy.Rentals team
A beautiful place
A beautiful place, peaceful and quiet, in harmony with nature. A great base for exploring Puglia, with a fantastic sandy beach just 18 km away, complete with a great parking lot under the trees.
Very good contact with Hapyrental team by mail, by Whatsup - full required information
September 13, 2026
Unprompted review
Reply from Happy.Rentals
Thank you very much, Jacek, for your wonderful 5-star review! We’re delighted that you enjoyed the peaceful setting, the surrounding nature and the location as a base for exploring Puglia.
We’re also especially pleased that you appreciated the communication with our Happy.Rentals team via email and WhatsApp and received all the information you needed. Making sure our guests feel well supported throughout their stay is very important to us.
Thank you for choosing Happy.Rentals, and we hope to welcome you back to Puglia!
Best regards,
The Happy.Rentals team
Good service
Good communication, appartement was ok, easy check in and out
September 6, 2026
Unprompted review
Reply from Happy.Rentals
Thank you very much, Stefan, for your 5-star review! We’re glad you appreciated the clear communication and found the check-in and check-out process easy and straightforward.
It’s great to know that everything went smoothly and that you had a positive experience with our service. We hope to welcome you again in the future!
Best regards,
The Happy.Rentals team
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