Happy Home Furnishers Reviews 

240
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, friendly, and never pushy during their store visits, making the entire shopping process truly enjoyable and straightforward. Consumers also appreciate the great quality and wide variety of home furniture available, noting that delivery teams are punctual, careful, and polite. Some reviewers were not happy with aftercare service and reported occasional issues regarding damaged items, product flaws, or delayed repairs. People experienced difficulties when trying to resolve warranty claims or product faults, and described frustratingly long waiting times for professional responses.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as consistently polite, knowledgeable, and... See more

Product

Reviewers highlight positive aspects of product quality, praising the wide range of choice for quality items... See more

Delivery service

Consumers find delivery_service to be a positive experience overall, praising the helpfulness and efficiency... See more

Service

Customers consistently note positive experiences with service, praising the helpful and informative staff.... See more

Quality

Reviewers mention positive feedback about quality, highlighting reasonable prices and well-made items.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff at Cross hands Happy Home Furniture were friendly and helpful without being pushy at all. They got the balance just right in fact. Ceri helped us purchase our mattress with his advice, but didn... See more

Company replied

Rated 5 out of 5 stars

Great service in both the llansamlet and crosshands stores.great and very informative staff Ceri Davies in crosshands and Gerald Larcombe in llansamlet. Brought some lovely beds and wardrobes great qu... See more

Company replied

Rated 5 out of 5 stars

Another great experience at Happy Homes Crosshands. Barri and Ceri were super helpful and no pressure at all - just lovely, helpful staff who clearly love what they do - such a joy to go into a shop &... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Gregg & Gerald at Happy Home Llansamlet. Delivery to a 2nd floor apartment in Cardiff was perfect. The lads did a fabulous job of putting the wardrobes together. The quality... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Established in 1979, we are your local and reliable furniture company whose 'Name Says it All'. With stores in Neath, Port Talbot, Swansea, Cardiff and Crosshands we are within easy reach to all South Wales cutomers. We are stockists of leading brands ...


Contact info

4.2

Great

TrustScore 4 out of 5

240 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(240)

38 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent

Very polite, informative and professional.

February 5, 2024
Unprompted review
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Reply from Happy Home Furnishers

Thank you for your review! :)

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Rated 1 out of 5 stars

I bought 4 velvet chairs and a marble…

I bought 4 velvet chairs and a marble table the table was OK but the chairs was swag they collapsed when we had visitors and I got very ashamed because I paid so much for these chairs I brought 1 back to the store and the staff said they came flat packed that we built them wrong when they came built and we never built them I advise no 1 to buy from these without knowing how there built because staff are unhelpful and I wouldn't treat anyone like they have treated us it disgusting

September 5, 2023
Unprompted review
Rated 5 out of 5 stars

GreGreat store and staff. Visited the Port Talbot store to look…

Visited the Port Talbot store to look at wardrobes and bedroom furniture. Great assortment of stock in store. Ordered furniture with 4/6 week delivery which was fine for us. Phil was very helpful and friendly and answered all questions. Saw several other items we will be going back for soon. Would definitely recommend

February 8, 2024
Unprompted review
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Reply from Happy Home Furnishers

Thank you for your review! :)

Rated 5 out of 5 stars

Was seeking a new soa

Was seeking a new sofa popped in to the Port Talbot store for a look. Found a nice 3 and 2 seaters. Great service, very knowledgable and helpful. No pressures like some sales people. Very happy with the customer service. Would strongly reccomend.

January 23, 2024
Unprompted review
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Reply from Happy Home Furnishers

Thank you for your review! :)

Rated 5 out of 5 stars

Phil the salesman was top man

The salesperson Phil was so helpful , friendly and advised us on what mattress would suit me as I have mobility problems. The shop had everything that I wanted and more as I bought a wall unit that was not on my list of purchases. Great shop and staff .

February 5, 2024
Unprompted review
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Reply from Happy Home Furnishers

Thank you for your review! :)

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Rated 5 out of 5 stars

I visited Port Talbot happy homes store…

I visited Port Talbot happy homes store and they was so helpful. I finally chose a bed for an unbelievable offer. The best part was it’s the perfect size for my room and I had a free headboard and a colour of choice for base and headboard for free too. I have never been so excited and happy over a bed. Excellent customer service I will recommend getting your furniture they was the best and you can may off to which is amazing if you can’t afford it on the day. Can’t wait to go there again!

February 2, 2024
Unprompted review
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Reply from Happy Home Furnishers

Thank you for your wonderful review! :)

Rated 5 out of 5 stars

Great selection of good quality…

Great selection of good quality products. I was looking for a mattress but ended up buying a mattress and a leather reclining chair. I was amazed by the quality and the price. Greg who helped us was very helpful and friendly

January 25, 2024
Unprompted review
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Reply from Happy Home Furnishers

Thank you for your review! :) We will pass on your wonderful comments to Greg :)

Rated 5 out of 5 stars

Great service as always…

Great service as always…. Love my bed… the base is so sturdy and the mattress is amazing!

January 4, 2024
Unprompted review
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Reply from Happy Home Furnishers

Thank you for your review! :)

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Rated 5 out of 5 stars

Thank You Once Again

What a wonderful company and great staff. My Mam & Dad first bought from this company in 1979 at their first store in Porttalbot . Some 44 yrs later all our family still buy but usually from their larger superstores at Crosshands or Swansea which have a great selection. Quality & prices are superb.Reclining on one of their wonderful sofas I bought as I write this. Thank you once again for the great product and service.

January 8, 2024
Unprompted review
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Reply from Happy Home Furnishers

Thank you for taking the time to leave us a wonderful review! :)

Rated 5 out of 5 stars

Love Happy Homes!

Love Happy Homes!! Had a stunning sofa, super comfy for a fraction of the price of other sofa shops, had it for a year and still like new! Also the staff in the Llansamlet store are always friendly, helpful and don’t harass or follow you in the shop which is great!!

December 30, 2023
Unprompted review
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Reply from Happy Home Furnishers

Thank you for your review! :)

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Rated 5 out of 5 stars

We had extant service on the both…

We had extant service on the both occasions we have bought furniture from your shop .keep up the good service .Mrs James gilfach goch.

December 23, 2023
Unprompted review
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Reply from Happy Home Furnishers

Thank you for your review! :)

Rated 5 out of 5 stars

Sofa

Went into Happy homes today .staff very welcoming. Explained about the sofa we bought and delivery options. Will certainly go back to the shop in port talbot. 😀

December 20, 2023
Unprompted review
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Reply from Happy Home Furnishers

Thank you for your review! :)

Rated 5 out of 5 stars

Despite not having an invoice…

Despite not having an invoice to tell me the settee was going to be 8 to 10 weeks, which I wasn't aware of at the time of ordering the guy I spoke on the phone to check the status of the order sorted out an alternative for me and we had it 4 days later. Can't fault the service.

November 29, 2023
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Reply from Happy Home Furnishers

Thank you for your review! We're working with a new website so we do apologise for some glitches which have affected your order, so thank you for bringing this to our attention. We're glad we're happy with your alternative! :)

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Rated 5 out of 5 stars

Employee Phil Hann a Star

We wanted a table & chairs but the chairs were not available until February. However on asking if we could possibly have the ones on display, the assistant made a phone request and we were delighted to be able to receive them in two weeks (we had just moved and did not have any).
This is one of many purchases we have made with this company and have never been disappointed with any of their service.

November 20, 2023
Unprompted review
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Reply from Happy Home Furnishers

Thank you for your review! :) We will pass on your comments to Phil.

Rated 5 out of 5 stars

Excellent service

Excellent service , Phil was very helpful and very patient with my children, asking questions.
Made to feel very welcome In shop and look around at my own pace.
No pressure to buy anything.
Very friendly and will be visiting again soon.

November 18, 2023
Unprompted review
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Reply from Happy Home Furnishers

Thank you for your wonderful review and look forward to seeing you soon! :)

Rated 3 out of 5 stars

Chest of drawers damaged

Chest of drawers was damaged on arrival, a replacement was arranged swiftly. The 6 drawer chest was also slightly damaged on the bottom and the quality inside was not great as the pieces of board used had punch marks in them. On sending the photos in the reply was that, that is the way they are as nobody sees inside the unit.

November 13, 2023

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