Hardloop Reviews 17,738

I should have listened about the bad reviews about the delivery time. The average of 4.3 seemed good and that's why I ordered, I thought my package will come in time.....but it didn't.

After ordering, I was already wondering not to receive a delivery confirmation in the days after the order. So I reached out - the customer service is also hard to reach. My E-Mails have been answered after like 4-5 days and good luck with calling them.

After a few days of my order I received an Email, telling me the delivery will be late and it would take up to two weeks after my order. When we reached this day I still didn't had a confirmation for the delivery, so I called. When I finally got someone on the phone, they told me, they don't have the shoe in stock and they ordered it from Puma, but it didn't arrive yet.

What kind of business model is this? Why are you claiming on your website to have the shoe in stock, even though you don't have it in stock ?!?!!

That is so frustrating. I received another E-Mail, kinda telling me the same again and asking if I want a refund.

It's like they don't even want to sell the shoe now. Like, I just want the shoe and a reliable info when I receive it.

After a month now I am asking for a refund. Let's see how long this will take..

So, if you read this, listen to all the negative reviews and don't order if you need it in the next 2 months. I guess it's fine if you just need it in the next 3-6 months.

I bought hiking boots from Hardloop. I found the whole buying process very easy, and they let me know that the boots had been delayed by a day or two and when they were on their way. They use a decent delivery company, which always helps! The boots were well packed, exactly as described and a very competitive price. Had they not fitted free return was available. Altogether a very good, efficient transaction. Thank you to all involved.

They sent me the wrong item and it took about 2 weeks for the issue to be resolved due to poor communication. I was not compensated in any way and wasn't even offered fast shipping of the correct item after being ignored for 4 days. I am incredibly frustrated and disappointed, my trip is ruined as I still have not received my jacket (which was ordered 17 days ago...)!! I will quite frankly never be using this website again (would not recommend it to anyone either). The only reason i am giving 2 instead of 1 star is because the staff member was polite and and had a good level of english.

Quick delivery, item wasn't as described but return was easy. It took a while to get a refund but after contacting customer service my refund was processed same day. I still would recommend company and order again.

Product arrived quickly and exactly as ordered.

Great choice of product, great prices and amazingly fast delivery.😊

Very good quick delivery at a great price

Hardloop is a legit website/store, ordered a Patagonia R2 techface jacket at a lower price versus some other store. Smooth transaction from placing an order until you received your item. I’m extremely satisfied.

The worst experience I’ve ever had in my life, order to a drop off point and no QR code or digital code issued. I ordered the goods in good faith with a a 2 week delivery. Up shot they never provided by details to their courier and therefore the courier could not send me the codes required.I could not collect my goods despite over 30 phone calls to hardloop, they are disorganised and don’t care. Use EKO sport or Gliisshop and they are far superior and know exactly what they are doing. I eventually reordered through EKO sport and goods arrive promptly with excellent communication. Hardloop need to look at their Custer service, no apologies no compensation, they simply don’t care. I’m sure they will try and respond with some form of lies below but do not believe them. DO NOT USE them,

High standard customer service, communicative, showing empathy and creative problem solving, notably Mathilde and Theo. Thank you!

I'm having the most awful customer service experience with Hardloop.
I placed an order of £150 and apparently the didn't get the paperwork right so it was held by Chronopost. When I contacted the customer service they did not even contact Chronopost but just sent me a lot of smilies instead.
I've asked for a refund of the order but am now not getting any response from Hardloop via email or phone. While there is a phone number on the 10 occasions I've called nobody has ever picked up.

This company is clearly a scam and I wouldn't want others to have the same experience. I will need to try and get my £150 back from the credit card company.

@Romian - yes after 10 unanswered emails and 8 phone calls to which nobody picked up I eventually got my money back.

It doesn't change the fact that Hardloops customer service is terrible and you've wasted so much of my time. To be clear, all errors were made on Hardloop's side - you didn't provide the accurate documents and hence the order got stuck. Unless I had contacted the courier I doubt I had got my money back.

Advice: Donor not go through the trouble of buying anything from Hardloop.

Responses; start ny making sure you respond to emails and that it's possible to get through via phone to your customer service. Should be an easy fix, shouldn't it?

Response: Theo - I strongly disagree with your answer. I've worked in customer services for more than 30 years and Hardloops "customer service" is barely worth the name.

To be clear, Romain ignored to respond to multiple of my emails. In addition, I wasn't able to get through a single time to your phone, line even though I tried in excess of ten times.

Hence, I'd simply advise anyone else to get their products elsewhere. Hardloop had multiple opportunities to get this right and you did not cease them. Having a good customer service is the foundation of any serious, reputable company.

Reasonably priced, very fast delivery. Thanks very much

Exactly what you want from a company and delivered by DPD with a one hour time slot.

Don't get fooled by their "Free delivery over 100e". My total bill was 400e and it turns out I still have to pay 4e delivery, as their "free delivery" means they deliver for free to a collection point.

Also, "Free returns" mean they don't charge you for RETURNING THEIR ITEMS, but you still have to pay for the postage. And that information is very well hidden.

Delusional company. Their marketing department should be fired. I guess I will order my 400e worth items somewhere else.

Shocking service! I ordered products on 3 Feb, paid for them and they don’t tell you they have no stock. Asked for delivery to a drop box in Netherlands. Waited till 18Feb on which date I get told to contact the company as I have refused delivery - really! Not possible when the delivery is going to a drop box. Send 4 emails and ZERO response from anyone at Hardloop. Now to figure out how to get my money back. Disgraceful!

The Product arrived Brand new and really fast shipment. Recommended!

I ordered A Rab jacket for £80 and it arrived as promised in the picture back in November 2024. The word RAB has now peeled off and under the arm has frayed. Please can you issue a full refund on this product please ?

I ordered a pair of climbing shoes on the 4th of February. They were advertised as being delivered by the 11-12 of February.

I received the order confirmation the same day, and they withdraw my money the day after.

I still have not received a shipping confirmation, and i did not receive my climbing shoes either.

*Update: I received the parcel on the 19. February. 7-8 days after the last delivery date. Not shopping here again

Product was OK but too small. Bigger was not avsilabked at your site so I cancelled the purchase and bought them somewhere else

Excellent and super fast customer service, lovely products, good prices!