Purchased a nice piece of jewelry from Harfi through Wolf and Badger; it was quickly sent to me in Canada. Unfortunately, there were issues with the piece when I attempted to first wear it some month... See more
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Thankyou Harfi for my beautiful hammam towel. I love the design, quality,feel and versatility of your product. I get many admiring comments from people wherever I use it. I am travelling around Sout... See more
Company replied
My necklace was even more beautiful than the online picture. I absolutely loved it, and I’ll soon order the earrings as well. The quality is fantastic, and the packaging is stunning. The pieces thems... See more
Great little find - love the philosophy and website content. Great personal touch too, with a handwritten card placed inside my parcel. Unfortunately, on this occasion had to return the lovely Ber... See more
Company replied
Company details
Written by the company
Sophelia is a UK-based jewellery brand built around the bonds between the people we love. Our name brings together the names of our founder’s two daughters, and it reflects what we believe: that small, thoughtful gestures mean the most. Our collections of birthstone, zodiac, evil eye and initial pieces are chosen for their symbolism, so that each gift carries a meaning of its own. Every design is made to feel timeless rather than tied to a trend, and every order arrives in luxury packaging, ready to give. We are a small team and we care about getting every detail right. If there is ever anything we can improve, we would love to hear from you.
Contact info
74 Saxon Court, N1C4AN, London, United Kingdom
- 07846681529
- chris.walker@harfi.co.uk
- www.harfi.co.uk
4.3
Excellent
160 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality delivery was on time
Great quality delivery was on time. I had to exchange it for a larger size and the process was easy to do as well :)
January 25, 2021
Unprompted review
Reply from Sophelia
Hi Alex!
Thank you for taking the time to leave us your positive feedback!
We always aim to ensure the customer experience is as good and as hassle free as possible especially with regards to returns so it is great to hear the process was easy and you are happy with your new ring :)
Have a great week!
The Harfi Team
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Harfi - necklaces
Purchased two necklaces from Harfi. Accurately described on website, prompt service. Items arrived as promised and were presented in environmentally sensitive packaging (tissue/cardboard) protecting the presentation box. Lovely hand written note inside.
Will buy from Harfi again.
December 13, 2020
Unprompted review
Reply from Sophelia
Hi Cheaky!
Thank you so much for taking the time to leave us such lovely feedback!
It is great to hear you are happy with your necklaces and the packaging as we really pride ourselves on being as environmentally friendly as possible.
Have a great week,
The Harfi Team
Fast delivery
December 11, 2020
Unprompted review
Reply from Sophelia
Hi Chrissy,
Thank you for taking the time to leave us a 5 star review!
It is great to hear your bracelet arrived quickly as we pride ourselves on fast dispatch and delivery to get your purchase to you as soon as possible,
Have a great week,
The Harfi Team
This is the third towel
This is the third towel
from Harfi. Great product, great service
December 8, 2020
Unprompted review
Reply from Sophelia
Hi Jason!
Thank you so much for taking the time to leave us a positive review :)
It is lovely to know you are enjoying your hammam towels and hopefully you will be able to put them to good use soon!
Have a great week,
The Harfi Team
A pleasure to use
The towel arrived promptly in good order. It is light and soft and very absorbent. Just what I was hoping for!
December 2, 2020
Unprompted review
Reply from Sophelia
Hi Terry!
Thank you for taking the time to leave us such a lovely review!
It is great to know the hammam arrived quickly and it is just what you were looking for :)
Best wishes,
The Harfi Team
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Superfast delivery and a lovely throw
Superfast delivery and a lovely throw. Very pleased. A++++++++++
November 26, 2020
Unprompted review
Reply from Sophelia
Hi!
Thank you for taking the time to leave us such a great review!
We always try to dispatch as fast as possible to it is great to know your throw arrived promptly and that you are very pleased with your purchase :)
Best wishes,
The Harfi Team
Reply from Sophelia
Hi Kenneth!
Thank you for taking the time to leave us a 5 star review!
It is great to hear the basket arrived promptly and it has found a loving home ;)
Best wishes,
Harfi Team
Highly recommended
Great quality, packaging and customer service. Handwritten note is a lovely touch. Beautiful pattern, dries (me) really well and dries (itself) quickly. Thanks!
November 19, 2020
Unprompted review
Reply from Sophelia
Hi Elli!
Thank you so much for taking the time to give us such a lovely 5 star review!
It is great to know you love your hammam towel and would recommend us to others :) Thank you for the lovely feedback - it means a lot to us as we always try to provide the best customer experience possible,
Best wishes,
The Harfi Team
Lovely product appreciated the little…
Lovely product appreciated the little note!
October 20, 2020
Unprompted review
Reply from Sophelia
Hi KPHK!
Thank you so much for taking the time to give us a great review!
It is lovely to hear that you are enjoying your purchase along with the little note that arrived with it explaining a bit more about the story of the makers behind it as the artisans are at the heart of everything we do!
Best wishes,
The Harfi Team
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Really top quality hamman towel
Really top quality hamman towel, with a lovely note enclosed explaining who made it. I was really very impressed. It arrived quickly too.
It's better than any other hamman towels I've seen.
October 16, 2020
Unprompted review
Reply from Sophelia
Hi Peter,
Thank you so much for taking the time to leave us such a positive review!
It means a lot to us and our artisans to know that you love your new hammam towel as much as we do and enjoyed reading the story of the makers behind it.
Best wishes,
The Harfi Team
Reply from Sophelia
Hi D B!
Thank you so much for taking the time for leaving us a 5 star review!
It is great to know you are enjoying your bag purchase :)
Best wishes,
The Harfi Team
Beautiful rug and so cosy
Beautiful rug, cosy and the perfect addition to our living room.
Amazing service with a personal touch
October 4, 2020
Unprompted review
Reply from Sophelia
Hi Pete!
Thank you so much for taking the time to leave us a 5 star review!
It is lovely to hear that our Berber rug has clearly gone to a loving home :) Customer service is something we pride ourselves on at Harfi so it is really pleasing to know that you were happy with your purchase and our service on this occasion.
Best wishes,
The Harfi Team
Great throw
Good quality, size and colour. Lightweight also
Post note- only 4 stars because the description seemed to suggest that it had tassels but it didn’t. And the pictures weren’t clear either way
September 21, 2020
Unprompted review
Reply from Sophelia
Hi Fi!
Thank you for taking the time to leave us a positive review!
It is lovely to hear that you are enjoying your purchases . We are always trying to improve our products and services, so please let us know any changes you would like to see so we can make it 5 stars next time :)
Best wishes,
The Harfi Team
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Really happy with the quality of my…
Really happy with the quality of my order. the customer service is rly helpful
September 18, 2020
Unprompted review
Great service!
Great service items arrived with 3 dats of ordering. Love then
September 13, 2020
Unprompted review
Reply from Sophelia
Hi Gillian!
Thank you so much for taking the time to leave us a 5 star review!
We always try to dispatch as fast as possible so really happy to hear your products arrived quickly and you are enjoying your purchases :-)
Have a great weekend!
The Harfi Team
Very quick service, lovely product
Quick to respond on instagram to send me a link to what I wanted, then amazingly speedy delivery with a lovely note. And, of course, a beautiful and ethical product. Thank you!
August 25, 2020
Unprompted review
Reply from Sophelia
Hi!
Thank you so much for taking the time to give us such a lovely review!
We are really happy to hear you were pleased with our customer service on this occasion as this is something we really pride ourselves on here at Harfi. It means a lot to us and our artisans to know you are happy with the product :)
Best wishes,
The Harfi Team
Beautiful towels and really quick…
Beautiful towels and really quick delivery
August 22, 2020
Unprompted review
Reply from Sophelia
Hi!
Thank you so much for taking the time to give us your 5 star review!
We are really happy to know your hammam towels arrived quickly and you are enjoying the purchase. Thank you for the support,
Best wishes,
The Harfi Team
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Reply from Sophelia
Hi Param!
Thank you so much for taking the time to give us your 5 star feedback!
It means a lot to us and our artisans to know that you are happy with your Amina backpack and we are very appreciative of your kind words of support,
Best wishes,
The Harfi Team
Love my hamam towels
Love my hamam towels - the quality is exceptional, and I love that they come from a source I can trust. The personal note with my order was such a classy touch. Thank you!
August 1, 2020
Unprompted review
Reply from Sophelia
Hi Pieter!
Thank you so much for taking the time to leave us a 5 star review!
We really appreciate the kind words of support and very happy to know that you are enjoying your hammam towels. It is also lovely to know you liked the personal touch and the ethical sourced nature of the products as this is something that is really important to the Harfi ethos.
Best wishes,
The Harfi Team
Leather saddlebag
Lovely leather saddlebag, beautifully made,very pleased
July 28, 2020
Unprompted review
Reply from Sophelia
Hi Diane!
Thank you for taking the time to leave us a 5 star review!
It really means a lot to us and our artisans to know that you are enjoying your Sofia saddlebag and you are very pleased with the quality.
Best wishes,
The Harfi Team
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