Harratts Reviews 

We recently bought a VW Tiguan from Harratts. We were very happy with the service at Harratts. Ieva, our rep, was very polite and professional throughout and sorted out any queries we had. We got a good, fair price for our old car.
Overall we are very happy with everything. Many thanks to Harrotts

Had great service Andrea went above and beyond to help me get my car back on the road asap where car shop failed me big time can't thank them enough

Absolutely fantastic service. After numerous failings to communicate and receive callbacks from Perry’s Kia in Huddersfield, Harratts Kia in Wakefield showed how things should be done. Simple, effective and efficient service with professional and trustworthy staff that delivered on commitments from start to finish. Top service, will be back.

Purchased a Renault to find out the bumper and headlight wash was glued together

Bought two cars from this dealership, originally was good customer service when they were hoping to get your money, once they have it you’re on your own.

The first car, on the way driving home the rear windscreen shattered and covered my son!! They had the cheek to ask ‘did someone throw a stone through it’ ???? Then they refused originally to fix it for free despite us not even getting the car home. Once they realised we were going to give the two cars back they decided the best thing was to fix it for free.

The other car had tyre warning light on when getting home, tried to pump the tyres up but one wouldn’t stay up, took it into the garage and they claimed nothing wrong with tyre and mustn’t have been pumping it up right…. it’s not my first car. The car then developed a rattle, one week after having it home. Took it back and it needed a part fixing that was clearly an issue on the previous MOT but they didn’t bother to look for, I can’t remember what the part was but it did affect how the car ran. Also to add, the tyre pressure gauge was broken following the MOT, it was put down as an advisory that it was on, but was in fact broken so needed fixing. Should have known then something wasn’t right with this garage.

8 months on the first car has gone for the MOT, only covering 5000 miles and the front suspension has fully gone. Quoted £600 to fix. Absolute scam. Told them we would go else where and they refused to release the car as it hasn’t been ‘invoiced’ yet, the £49 MOT is all that is owed. Won’t even give you your own car back!! Advised them that we didn’t trust the company to which we faced a reply of ‘regardless of trust’ … I am pretty sure a company needs customers trust as one of the most important things.

Second car has MOT this weekend, will update with issues found then. Pray for me and my bank account, as I have a hunch something is wrong with the clutch.

Over all, the poorest customer service I’ve ever witnessed and will most certainly not be recommending them. Look else where first and don’t get conned on MOT’s and parts.

Also, Charlie likes to play the nice guy but he’s only for the money. Customer service isn’t his forte, none of them have any skills in it.

In addition to this original Google review I made, and the comment in response back to it.
1. I have time stamped photos of when the windscreen smashed compared to when we left the dealership, it wasn’t ‘a few hours’ later.
2. Why would anyone hit it with a bat? You sound stupid to even suggest that.
3. It costs no where near £600 to fix two suspension arms, and the fact that you rang today to offer a lower price clearly shows that. You want to con people out of money.
4. Work shouldn’t have been done to the car without permission so there was no need to hold the car at ransom. We should have in fact called the police because you had to right to hold the car, but it was mind numbing arguing with you.
5. It’s taken this long to write a review because before it wasn’t worth my effort, but with the poor customer service, the lies and the conning, I thought now would be best to let people know that we’ve had no end of issues.
6. It’s very unprofessional and down right rude the comments you said in the reply, to make something personal about it when I was clearly stating what had happened… I think you need some more customer service lessons, be careful or someone may sue you.
7. You wouldn’t hold your hands up to any issue you’ve done wrong, because I still have an on going issue with my car since I picked it up and it was supposedly fixed, I’ve now been informed it needs a new drive shaft.
8. Lastly the money wasn’t an issue, it’s an issue when the amount is a lie. We bought one car with cash, so that should show you we were willing to pay. But don’t worry, as you said ‘regardless of trust’ (because that isn’t needed in this business).

I have all evidence to prove the issue I’ve had with my car and with my mothers. I wouldn’t waste my energy to make this up, you just can’t deal with criticism or accepting your wrongdoings.

Also, at least reply with capital letters and it being grammatically correct.

The only nice person in that business is Dave. Shame he moved from sales.

Recently bought a vehicle from Dale at Nissan Harratts. He was wonderful from start to finish. Made us feel relaxed and comfortable. Would highly recommend

Following an argument with a kerb I went into Harratts today to ask what could be done about a loose liner around the front wheel. Kieran immediately took the car into the workshop and secured the liner. Charmaine, the receptionist was really helpful and both she and Kieran were a joy. Bought the car there a few years ago and have always had it serviced there - never been disappointed and today reminded me how helpful and pleasant their staff are.

Car MOT September 21 and service in April 22 .
Costumer service for both appointments were excellent.
Hillary and Ross where helpful in sorting out a deal for future MOT and Services for next 2 years on collecting car after MOT.
Car service was also easily re-booked by Hillary after having to cancel the first one due to covid.

So helpful from start to finish - Dale was absolutely fantastic.
They did everything they possibly could for us - above and beyond - it was all so quick and easy, and the car is perfect. A great experience.

Harratts Pontefract

Sales Exec was Chris and he was faultless. Bought two cars, an Insignia estate and Fiat 124 Spider. Smooth process and plenty of communication while everything went through. Definitely recommend Chris

Took my Renault Captur in to Harratts at Wakefield yesterday for a satnav update received excellent helpful friendly service from reception staff and mechanics good job done . Many Thanks Colin T

Thanks for MoT and a nice clean car at the end. Excellent service, thanks Shannon at the front end and the team behind the doors. Highly recommend.

I received excellent service from the Harratts team when I brought my Kia in for service and MoT. When it was noted the replacement tyres were going to take a few hours to be at the base, Charmaine organised for a car collection the week after so I didn't have to wait in the centre longer than I had already. I can't praise the service enough, particularly Charmaine who was fantastic.

Wakefield Harratts-outstanding service from all especially Charmaine. She readjusted my service, time and still allowed me to wait at a desk and work. Coffee is pretty good too. Honest. Clear. Friendly. Professional. Highly recommend!
Thank you

Customer service par excellence. Efficient and friendly service you don't mind paying for.

Brought my wife’s car for a service and found out that it had been booked in all day by mistake.The brilliant receptionist Charmaine managed to squeeze me in whilst I waited.Charmaine and the team have delivered outstanding customer service and are a credit to the branch.10 out of 10 thanks again

Great costumer services from Chris the manager.
Really easy transaction and car was ready for collection on a Pristine condition!!
Smooth and simple just like it should be.

I have just bought a car from harratts Pontefract, Chris was really professional and it was so easy and hassle free . Brilliant staff and owner, will definitely buy my next car from there.they couldn’t do enough for me . I will be telling all my friends to go there.thanks again 👍🏽👍🏽👍🏽

Fantastic staff that are great at customer service and the most of all great with your car, can’t fault anything or anyone 10/10 on everything

Absolutely useless. As soon as they get your money they throw all morals, communication and manners away.

Nothing but stress.