I ordered two raised beds recently. The quality is superb and they are very sturdy; they look good too! Unfortunately, the corner fittings and instructions for one of these did not arrive with the p... See more
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Awful packaging led to damaged arch. Sadly I don’t appear to be able to upload photos, however the packaging I received my arch in was rubble sacks with zip ties at the end!!! When my arch arrived... See more
Company replied
I have used this company many times with no problem. The quality is very good. Unfortunately on this occasions their delivery company claimed to have delivered all 4 parcels but only 3. As... See more
Company replied
Purchased a SouthWold 3 seat back bench that goes perfectly in our garden and matches their bistro table and carvers and the dining table and chairs we bought some time ago. These are really superb i... See more
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Company details
About Harrod Horticultural
Written by the company
Over 65 years of UK Design and Manufacturing experience have made Harrod Horticultural a leader in garden product design.
Based in Suffolk, we design and manufacture many of our products in our purpose built factory using established and advanced new techniques.
Our range has expanded over the years from our best selling fruit cages and raised beds to now include garden arches, garden furniture, pergolas, obelisks, planters, garden furniture, trellis, netting, greenhouses, boot room and much more.
SOCIAL MEDIA
Instagram - @harrodhorticultural
Facebook - @harrodhorticultural
Twitter - @harrodhort
Pinterest - @harrodhort
Based in Suffolk, we design and manufacture many of our products in our purpose built factory using established and advanced new techniques.
Our range has expanded over the years from our best selling fruit cages and raised beds to now include garden arches, garden furniture, pergolas, obelisks, planters, garden furniture, trellis, netting, greenhouses, boot room and much more.
SOCIAL MEDIA
Instagram - @harrodhorticultural
Facebook - @harrodhorticultural
Twitter - @harrodhort
Pinterest - @harrodhort
Contact info
Pinbush Road, NR33 7NL, Lowestoft, United Kingdom
- 0333 400 6400
- webteam@harrod.uk.com
- www.harrodhorticultural.com
3.8
Great
1K reviews
Replied to 60% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Frame around rose bushes
I bought the bits to build a frame around some roses. These worked very well and give a very smart appearance. I under-ordered but promptly received the top-up order.
March 30, 2023
Reply from Harrod Horticultural
Thank you for your kind review and pleased you are happy with the frame.
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Southwold Furniture
Purchased a SouthWold 3 seat back bench that goes perfectly in our garden and matches their bistro table and carvers and the dining table and chairs we bought some time ago. These are really superb items of garden furnitures - easily cleaned and withstood all wind and weathers.
Worth noting they are very heavy and thankfully Harrod delivered the items with two men who carried them into the garden and installed them.
April 10, 2023
Reply from Harrod Horticultural
Thank you so much for your kind review, and great to hear how pleased you are with the furniture, really appreciate the feedback.
1 month delivery time
1 month delivery time. Call handler very unconcerned when I phoned to ask why it hadn’t arrived. Very far from my previous experiences with Harrod.
April 11, 2023
Reply from Harrod Horticultural
Thank you for your honest review. Sincere apologies for the delay you experienced with the goods. We appreciate the feedback as it helps us to improve our service. Apologies again for your experience with this order, your comments have been passed on and we are working hard to prevent delays like this happening in the future.
Reply from Harrod Horticultural
Thank you for your kind review.
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I like the rust finish to this
I like the rust finish to this. Much better than the wooden frame I’ve used over the last couple of years for sweet peas as I know this will last forever!
March 28, 2023
Reply from Harrod Horticultural
Thank you for your kind review and pleased you are happy with the frame.
Very prompt delivery as promised
Very prompt delivery as promised. The wool compost products are excellent. All well received
May 29, 2023
Reply from Harrod Horticultural
Thank you for your kind review.
Item was never dispatched.
Item was never dispatched despite several assurances. Sadly I wouldn’t recommend this company.
April 9, 2023
Reply from Harrod Horticultural
Thank you for your review and sincere apologies for the delay you experienced on your order. At the time we were stating 5-7 working days to despatch so apologies if we exceeded this. When you contacted us we did then investigate and understand the order was in place to be sent the next day, but the order was then cancelled. Apologies again for the delivery delay you experienced. We appreciate the feedback as it helps us improve our service.
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A nicely designed website that is…
A nicely designed website that is pleasant to navigate. Excellent customer service. Good selection of items/tools for the dedicated gardener.
April 9, 2023
Reply from Harrod Horticultural
Thank you for your kind review it really is appreciated.
Sneerboer fork and trowel set
I ordered the sneerboer fork and trowel set as a gift for my husband. I was very impressed with how quickly I received my items, plus how well every tool was wrapped! The quality of these tools are top notch. I will definitely order from you again in the future. Thank you
April 8, 2023
Reply from Harrod Horticultural
Thank you for your kind review and really pleased to hear you are happy with the fork and trowel.
Great customer service resolving queries.
We had a query with one of the deliveries we had. The customer service team reacted quickly.and went way beyond our expectations in recovering the situation and ensuring we ended up with a great customer experience. We will definitely be shopping there again as a result.
March 27, 2023
Reply from Harrod Horticultural
Thank you for your kind review and pleased the problem that you had was resolved quickly.
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Over 4 weeks to deliver
The items took over a month from order placement to delivery
Items were left on the drive and the door bell was not used to alert us
Delivery company did not provide proper tracking
When the order was chased I was assured it would be despatched the next day, this did not happen
Very bad service from both HH and their delivery companies
April 8, 2023
Reply from Harrod Horticultural
Thank you for your review and sincere apologies for the delay you experienced with delivery. We had an unexpected delay on cages at that time which affected delivery times. Apologies also for the lack of tracking and the fact the delivery company just left the items on the drive, we will follow this up with them. We do appreciate the feedback as it helps us to improve our service. Apologies again for the poor service you experienced and if you have any further queries please don't hesitate to contact customer services on 0333 400 6400.
Reply from Harrod Horticultural
Thank you for your kind review.
Reply from Harrod Horticultural
Thank you for your kind review and pleased you are happy with the cage.
Fantastic service as always
Fantastic service as always. The raised bed was well packaged and easy to put together and looks great in our garden. Would definitely order from them again.
March 26, 2023
Reply from Harrod Horticultural
Thank you for your kind review it is appreciated.
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Excellent transaction..Thank You
March 26, 2023
Reply from Harrod Horticultural
Thank you for your kind review.
Excellent service received
Excellent service received. Have purchased twice and products exceptional.
March 25, 2023
Reply from Harrod Horticultural
Thank you for your kind review.
Excellent all round service
Good quality products at a reasonable price and fast delivery, all my orders have been well packed and not suffered in transit.
April 5, 2023
Reply from Harrod Horticultural
Thank you for your kind review it is appreciated.
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