The best part of Harrods is coming across an exceptional employee. I met one last week when I was loading up on food to bring back to Hawai'i. Her name is Ingrid and she works in the chocolate depar... See more
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Review summary
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The shop was clean, inviting with an amazing variety of products to suit all budgets. We felt at ease browsing through lots of gorgeous fragrances and beauty products deciding on which were our favour... See more
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Dear AP Harrods Team, I am writing to commend Ms. Olivia for the exceptional service I received during my recent visit to your boutique. As a collector from the US, my past experiences at the Da... See more
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Had a lovely afternoon at Harrods but the nicest experience was a woman in the lingerie department named Sarah who made such an effort with us given we were bought SALE bras & knickers ! It wa... See more
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Company details
Information provided by various external sources
Harrods began as a wholesale grocer' and tea merchant in east London, first opening its doors in 1834. Since then, it has grown to become the world’s most famous department store, known for its unrivalled range of luxury merchandise. As well as exclusive brands and myriad departments, one of Harrods’ most renowned attributes is its unparalleled service. Harrods continues to be guided by its philosophy of “anything is possible” and, to this day, our customers remain at the heart of everything we do.
Contact info
87-135 Brompton Road, Knightsbridge, SW1X 7XL, London, United Kingdom
- 020 7730 1234
- customerservice@harrods.com
- www.harrods.com
4.1
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Colunex - outstanding service at Harrods
I recently purchased a Colunex mattress and frame at Harrods, and the service I received from Asaad was exceptional. He was knowledgeable about various models, patient, and committed to helping me choose the right combination for my space. His guidance on materials, custom options made the whole process simple - exactly the standard one hopes for when investing in a luxury piece.
June 12, 2026
Unprompted review
Reply from Harrods
Dear Helen,
Thank you for sharing your feedback regarding your Colunex at Harrods.
It's wonderful to know that Asaad's knowledge of the various models, his patience, and his commitment to helping you find the perfect combination for your space made the entire process simple and enjoyable. We agree that this level of guidance is exactly what one hopes for when investing in a luxury item.
Thank you for recognizing Asaad's excellent service. We hope to welcome you back to Harrods again soon.
Harrods Customer Service
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Amazing Facial with Neuréa brand in Harrods
I experienced the most incredible facial with the Neuraé brand.
Therapist Diana was very accomplished and skilled in some very interesting techniques and explaining the steps and the need and benefits of the products.
It was almost a full hour treatment so it was also excellent value for money.
I purchased the Harmonie Le Sérum and the Énergie Créme. I already have been using the Harmonie Caring Cleanser which is incredible and already a hero product of mine.
The treatment room was very comfortable and calming with great details and touches.
I'll be returning for more facials with Neuraé when I need to spoil myself.
Thanks again to the lovely Diana.
June 13, 2026
Unprompted review
Reply from Harrods
Dear Paul,
Thank you for sharing your glowing review of your Neuraé facial experience at Harrods.
We are absolutely delighted to hear that you found the treatment incredible and that Diana provided such an accomplished and skilled service.
It's wonderful to know that Diana's interesting techniques, clear explanations of the steps, and the benefits of the products enhanced your experience. We're also pleased that you felt the nearly hour-long treatment offered excellent value for money.
We're glad to hear the treatment room was comfortable and calming, contributing to a truly relaxing experience.
We look forward to welcoming you back to Harrods again soon.
Harrods Customer Service
We booked Afternoon Tea at The Georgian…
We booked Afternoon Tea at The Georgian Restaurant in Harrods as a birthday treat. The staff were so welcoming, shown to our table, beautifully presented afternoon tea with scones, pastries,sandwiches and plentiful.
Piano playing in the background added to the ambience, fantastic setting and overall a fabulous day. Also no one rushed us to leave. Highly recommend Best Afternoon tea.
June 13, 2026
Unprompted review
Reply from Harrods
Dear Helen Young,
Thank you for sharing your wonderful feedback about your birthday Afternoon Tea experience at The Georgian Restaurant.
We are absolutely delighted that you chose to celebrate with us and had such a fabulous day.
It's fantastic to hear that our staff were so welcoming and that you enjoyed the beautifully presented and plentiful Afternoon Tea. We're so pleased the scones, pastries, and sandwiches were to your liking.
We hope to welcome you back to Harrods again soon.
Harrods Customer Service
Visit the Harrod’s Laura Mercier Counter for a wonderful experience….
Highly recommend a trip to the Laura Mercier counter at Harrods. The staff in particular Margherita are so helpful and make you up beautifully, none of this half your face nonsense that other counters offer, full face so you look beautiful for the rest of your day!
June 11, 2026
Unprompted review
Reply from Harrods
Dear Fiona,
Thank you for your fantastic review of the Laura Mercier counter at Harrods.
It's wonderful to know that our team, particularly Margherita, were so helpful and provided you with a beautiful full-face makeup application. We're delighted that this made you feel beautiful for the rest of your day.
We look forward to welcoming you back to Harrods again soon.
Harrods Customer Service
The clear signage and atmosphere.
The clear signage and atmosphere.
The helpful and professional staff.
Along with the exceptional customer service from Ms. Vera in the Lower level cafe checkout counter. Whom was most helpful and answered my questions.
June 9, 2026
Unprompted review
Reply from Harrods
Dear Shaunda Jones,
Thank you for sharing your positive feedback about your recent visit to Harrods.
We are delighted to hear that you appreciated our clear signage and atmosphere, as well as the helpful and professional service from our staff.
We are particularly pleased to recognize Ms. Vera from the Lower Level café for her exceptional customer service. It's wonderful to know that she was most helpful and effectively answered your questions.
Thank you for highlighting these aspects of your experience. We hope to welcome you back to Harrods soon.
Harrods Customer Service
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Lovely staff and lovely makeup
At the Guerlain counter, I was served by a very lovely and helpful employee called Mina. Mina was very friendly and quick to approach, she was attentive and offered excellent advice, helping me decide on a lipstick. I'm very glad she encouraged me to try the shade on and see how it looked, it made me feel confident in my purchase and it also makes shopping feel like more of an experience. I'd come in to shop feeling a bit down after a long day, but came out feeling recharged and happy again with the perfect lipstick shaped pick me up and a stunning case to go with it! Next time I want to treat myself to some nice makeup, I know where I'll be coming back to :)
June 11, 2026
Unprompted review
Reply from Harrods
Dear Ambrosia,
Thank you for sharing your delightful feedback about your visit to the Guerlain
It's wonderful to know that Mina was friendly, attentive, and offered excellent advice, making you feel confident in your lipstick purchase. We're especially glad that her encouragement to try the shade on transformed your shopping experience and left you feeling recharged and happy. This is exactly the kind of positive impact we aim for.
We look forward to welcoming you back to Harrods again soon.
Harrods Customer Service
I had such an incredible experience…
I had such an incredible experience shopping for perfume at Tom Ford, all thanks to Chris. I hadn’t planned on buying a fragrance at all, but his knowledge, passion, and genuine interest completely changed my mind.
He took the time to understand me as a person and how I wanted to feel when wearing a fragrance, rather than just trying to sell me something. His recommendations were so thoughtful and personal that I left with a perfume I absolutely love.
Chris is an absolute credit to Tom Ford—friendly, professional, and exceptional at what he does. If you’re looking for a luxury shopping experience that feels truly personal, I couldn’t recommend him more highly.
June 12, 2026
Unprompted review
Reply from Harrods
Dear Marie Yvonne Cumming,
Thank you for sharing your experience at the Tom Ford perfume counter.
We are delighted to hear how Chris's exceptional service made such a positive impact on your visit. It's wonderful to learn that his knowledge, passion, and genuine interest in understanding you as a person led to you finding a perfume you absolutely love.
This is exactly the kind of thoughtful and personal luxury shopping experience we aim to provide. We hope you enjoy your new fragrance and look forward to welcoming you back to Harrods soon.
Harrods Customer Service
H beauty, Silverburn
I was in the H beauty in silverburn a couple of weeks ago looking for a gift for my partner. A lovely lady called Jacqui helped me with a fragrance for him. She was patient, helpful and very knowledgeable on the different fragrances I was looking at. I really appreciate the service I received, and would happily come back.
May 29, 2026
Unprompted review
Reply from Harrods
Dear Kira Sinforiani,
Thank you for sharing your positive feedback about your visit to H Beauty at Silverburn.
We are delighted to hear about the excellent service you received from Jacqui. It's wonderful to know that she was patient, helpful, and very knowledgeable in assisting you with finding a fragrance for your partner. We appreciate you highlighting her efforts in providing a great customer experience.
Thank you for choosing Harrods. We look forward to welcoming you back to H Beauty again soon.
Harrods Customer Service
Amazing experience
We absolutely loved our visit to H Beauty! Lydia was fantastic. She spent ages listening to our feedback and expertly crafted unique fragrance combinations to create the perfect wedding scent. I highly recommend visiting the H Beauty perfume section and chatting with Lydia.
June 12, 2026
Unprompted review
Reply from Harrods
Dear Eadriana,
Thank you for sharing your glowing review of your visit to H Beauty.
It's wonderful to know that Lydia was fantastic and provided you with such personalized and expert service. We are so pleased that she took the time to listen to your feedback and expertly craft unique fragrance combinations to create your perfect wedding scent.
We truly appreciate your high recommendation to visit the H Beauty perfume section and chat with Lydia.
We wish you all the best for your wedding and hope to see you again soon.
Harrods Customer Service
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Great 👍 team including Shayla
Great 👍 team including Shania, Natalie, Jacob, Avon and and Radoslava .
The best steak 😋 meal I've had for a while and very reasonable £29
June 12, 2026
Unprompted review
Reply from Harrods
Dear Nasir Barakzai,
Thank you for sharing your fantastic feedback.
We're delighted to hear that you had such a positive experience with our team, specifically mentioning Shania, Natalie, Jacob, Avon, and Radoslava. We're delighted that their service contributed to your enjoyment.
We're also incredibly pleased to hear that you found the steak meal to be the best you've had in a while and that you felt it was reasonably priced.
We look forward to welcoming you back to Harrods again soon.
Harrods Customer Service
The lovely makeover Leah Marshal made for me was amazing
The lovely makeover Leah Marshal made for me was amazing and her good customer service was great very polite
June 11, 2026
Unprompted review
Reply from Harrods
Dear Miss Vivian Onwona,
Thank you for sharing your wonderful feedback.
We're so pleased to hear that the makeover Leah Marshal provided was amazing and that you found her customer service to be great and very polite.
We pride ourselves on offering exceptional service and expertise, and it's fantastic to know that Leah made such a positive impression on you.
Thank you for recognizing her efforts. We hope to welcome you back to Harrods soon.
Harrods Customer Service
Overcharged !!!!
Overcharged !!!!! 4 emails later to and from Avani, who has lied now gone back on their word and confirmed my issues but still refusing to understand the simple situation and not return the money I have been overcharged for.
Absolutely beyond comprehension of the appalling, frustrating, lack of understanding and basic intelligence required to work in customer service.
To reiterate I have had to return emails 4 times - over multiple days - before this review being a last resort!
Ps I am still out of pocket. Nice work - Harrods. You clearly give very little regard to your customers post purchase!!!
Dear Harrods yet another mistruth in your reply - which seems to be par for the course- this matter has absolutely not been resolved!
June 12, 2026
Unprompted review
Reply from Harrods
Dear Laura Barten-Coker
Thank you for taking the time to share your experience and your feedback regarding a recent transaction.
We are sorry to hear that you found the process frustrating and that you felt misunderstood. We are glad to see this has since been resolved.
We sincerely apologise if our communication throughout this process did not meet your expectations or adequately convey the details of your purchase. Our aim is always to provide clear and helpful explanations, and we regret if this was not achieved in this instance.
Thank you for taking the time to share your feedback, as this helps us to improve the services we offer.
Harrods Customer Service
Fragrance expert Joseph
The fragrance knowledge of Joseph who served me was simply amazing, I described one note I was looking for and he was able to show me many fragrances and I found one I was really pleased to find. Not rushed, everything explained and rarely these days do you find someone who loves their job as much as ha does. I can thoroughly recommend spending time with him to find your perfect fragrance. Customer service was second to none!
June 10, 2026
Unprompted review
Reply from Harrods
Dear Mark,
Thank you for taking the time to share your recent experience with us.
We are delighted to hear about the exceptional service you received from Joseph. It is wonderful to know that his fragrance knowledge, attentive approach, and genuine passion helped you find a scent you truly love.
We will be sure to pass on your kind words to Joseph.
We look forward to welcoming you back in the near future.
Harrods Customer Service
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I am extremely disappointed with my…
I am extremely disappointed with my experience ordering from Harrods online.
I purchased a gift for a friend who is due to leave the hospital soon. I paid in full and provided my complete address and contact details clearly to ensure there would be no delivery issues. Before delivery, I even contacted DPD and specifically requested that the driver call me before arriving so that the parcel would not be misplaced.
Despite taking these precautions, the DPD driver delivered my parcel to a completely different location, far from my address, and never attempted to contact me. The parcel was handed to an unknown individual who was not the intended recipient.
I immediately contacted both DPD and Harrods to report the issue. Rather than offering a prompt solution, I was informed that I would have to wait for an investigation before a refund or replacement could be considered. While I understand that procedures must be followed, this leaves me without the item I paid for and, more importantly, means my friend may leave the hospital without receiving the gift I carefully ordered for them.
This has been a deeply upsetting and frustrating experience. Customers who pay premium prices expect their orders to be delivered to the correct address, basic verification to be carried out before a parcel is handed over, and timely support when something goes wrong. Unfortunately, none of those expectations were met in my case.
Harrods should take greater responsibility for the delivery services it uses and ensure that customers are not left bearing the consequences of serious delivery failures. I hope this review encourages improvements so that other customers do not have to go through a similar experience.
June 10, 2026
Unprompted review
Reply from Harrods
Dear Jhen,
Thank you for sharing your valuable feedback with us.
We sincerely apologise for the disappointment you’ve experienced, and the impact this has had on your online shopping experience.
At Harrods, we constantly strive to improve the experience for our customers. Please be assured, we will focus on taking action to address the issue you have brought to our attention.
Once again, we sincerely regret any inconvenience you may have experienced. Your feedback will help us in our continued efforts to improve our service.
Harrods Customer Service
Exceptional service with Connor in the…
Exceptional service with Connor in the Salon de Parfums at Guerlain! I would highly recommend shopping with him as he will ensure you get exactly what you want and have a seamless shopping experience.
June 1, 2026
Unprompted review
Reply from Harrods
Dear Christopher Schular,
Thank you for taking the time to share your feedback about your visit to the Harrods Salon de Parfums.
We’re delighted to hear that Connor provided you with such exceptional and seamless service, and we will be sure to share your kind words with him.
We look forward to welcoming you back soon.
Harrods Customer Service
Amazing help by Garima in the red…
Amazing help by Garima in the red carpet sector of men’s wear, Harrods. So nice to have someone so efficient and nice help us find what we were looking for
June 10, 2026
Unprompted review
Reply from Harrods
Dear Sergio Bentolila,
Thank you for sharing your wonderful feedback about your experience in our Men's Wear, Red Carpet sector at Harrods.
We are thrilled to hear about the amazing help you received from Garima. It's fantastic to know that Garima was so efficient and pleasant in assisting you to find what you were looking for. We pride ourselves on providing exceptional service, and it's rewarding to hear when our staff make such a positive impact.
We look forward to welcoming you back to Harrods soon.
Harrods Customer Service
Great customer service from Tyler at…
Great customer service from Tyler at Harrods Heathrow. He was very helpful and gave considered thought to our fragile gift purchase ahead of our long haul flight.
June 10, 2026
Unprompted review
Reply from Harrods
Dear Customer,
Thank you for sharing your positive feedback regarding your experience at Harrods Heathrow.
We are delighted to hear that Tyler provided you with great customer service. It's wonderful to know that he was very helpful and gave considered thought to your fragile gift purchase, especially in preparation for your flight.
We appreciate you highlighting his excellent assistance, and hope to see you again soon.
Harrods Customer Service
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Extortionate price
Excellent service but can't believe that toast and butter is £1:95 but toast butter and Jam is £6:95
£5 for a tiny pot of jam
June 10, 2026
Unprompted review
Reply from Harrods
Dear Keith Bartlett,
Thank you for taking the time to share your feedback regarding your recent experience. We're delighted to hear that you received excellent service from our team.
We also appreciate you sharing your thoughts on our pricing for breakfast items. We understand that value is an important consideration for our customers, and we appreciate you bringing your observations to our attention.
Thank you again for your feedback. We hope to welcome you back to Harrods soon.
Harrods Customer Service
HRDS ROT WARP WITH EXTRA…
I bought a HRDS ROT WARP WITH EXTRA CRISPY CHICKEN SKIN. I was disappointed as I bit into what looked like chicken bone or gristle l
June 10, 2026
Unprompted review
Reply from Harrods
Dear Minish Halai,
Thank you for taking the time to share your feedback regarding your recent food purchase.
We are very sorry and disappointed to hear that you encountered what appeared to be a chicken bone or gristle when you bit into your wrap. This is certainly not the quality standard we expect for our food products, and we understand how unpleasant and concerning that must have been.
We take food quality and safety very seriously, and your experience is not indicative of the standards we strive to maintain.
If you would like to provide further details please do email our customer care team at customer.service@harrods.com
Thank you for bringing this to our attention.
Harrods Customer Service
Bought a pink teddy bear bag charm at…
Bought a pink teddy bear bag charm at Harrods in Terminal 3 Heathrow and after having it on my bag for less than two weeks one of the legs came off. Frustratingly wasn't given a receipt by the store and therefore unable to do anything about it but really disappointing as poor quality product that I would not associate with Harrods and will certainly put me off buying another bag charm from them.
May 14, 2026
Unprompted review
Reply from Harrods
Dear Christine Aplin,
Thank you for reaching out and sharing your experience with the pink teddy bear bag charm purchased at our Terminal 3 Heathrow store. We are very sorry to hear that the charm has come apart after less than two weeks of use.
We understand your frustration, especially as you were not given a receipt at the time of purchase. Unfortunately, without proof of purchase, we are unable to process a return, exchange, or refund. We do apologize for this limitation.
We are disappointed to learn that the quality of this product did not meet your expectations or the standards we strive for at Harrods. Your feedback is valuable, and has been carefully noted for the relevant team to review.
We appreciate you bringing this to our attention.
Harrods Customer Service
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