The best part of Harrods is coming across an exceptional employee. I met one last week when I was loading up on food to bring back to Hawai'i. Her name is Ingrid and she works in the chocolate depar... See more
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Review summary
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The shop was clean, inviting with an amazing variety of products to suit all budgets. We felt at ease browsing through lots of gorgeous fragrances and beauty products deciding on which were our favour... See more
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Dear AP Harrods Team, I am writing to commend Ms. Olivia for the exceptional service I received during my recent visit to your boutique. As a collector from the US, my past experiences at the Da... See more
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Had a lovely afternoon at Harrods but the nicest experience was a woman in the lingerie department named Sarah who made such an effort with us given we were bought SALE bras & knickers ! It wa... See more
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Company details
Information provided by various external sources
Harrods began as a wholesale grocer' and tea merchant in east London, first opening its doors in 1834. Since then, it has grown to become the world’s most famous department store, known for its unrivalled range of luxury merchandise. As well as exclusive brands and myriad departments, one of Harrods’ most renowned attributes is its unparalleled service. Harrods continues to be guided by its philosophy of “anything is possible” and, to this day, our customers remain at the heart of everything we do.
Contact info
87-135 Brompton Road, Knightsbridge, SW1X 7XL, London, United Kingdom
- 020 7730 1234
- customerservice@harrods.com
- www.harrods.com
4.1
Great
6K reviews
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Replied to 99% of negative reviews
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HRDS ROT WARP WITH EXTRA…
I bought a HRDS ROT WARP WITH EXTRA CRISPY CHICKEN SKIN. I was disappointed as I bit into what looked like chicken bone or gristle l
June 10, 2026
Unprompted review
Reply from Harrods
Dear Minish Halai,
Thank you for taking the time to share your feedback regarding your recent food purchase.
We are very sorry and disappointed to hear that you encountered what appeared to be a chicken bone or gristle when you bit into your wrap. This is certainly not the quality standard we expect for our food products, and we understand how unpleasant and concerning that must have been.
We take food quality and safety very seriously, and your experience is not indicative of the standards we strive to maintain.
If you would like to provide further details please do email our customer care team at customer.service@harrods.com
Thank you for bringing this to our attention.
Harrods Customer Service
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Bought a pink teddy bear bag charm at…
Bought a pink teddy bear bag charm at Harrods in Terminal 3 Heathrow and after having it on my bag for less than two weeks one of the legs came off. Frustratingly wasn't given a receipt by the store and therefore unable to do anything about it but really disappointing as poor quality product that I would not associate with Harrods and will certainly put me off buying another bag charm from them.
May 14, 2026
Unprompted review
Reply from Harrods
Dear Christine Aplin,
Thank you for reaching out and sharing your experience with the pink teddy bear bag charm purchased at our Terminal 3 Heathrow store. We are very sorry to hear that the charm has come apart after less than two weeks of use.
We understand your frustration, especially as you were not given a receipt at the time of purchase. Unfortunately, without proof of purchase, we are unable to process a return, exchange, or refund. We do apologize for this limitation.
We are disappointed to learn that the quality of this product did not meet your expectations or the standards we strive for at Harrods. Your feedback is valuable, and has been carefully noted for the relevant team to review.
We appreciate you bringing this to our attention.
Harrods Customer Service
Customer service
Ordered an item, allegedly delivered to my neighbour “Emma” at number 32 although she was at work and not the name the driver said he left it with. No sign of parcel and when I asked my neighbour she advised that she was not at home, therefore parcel wasn’t delivered to her. Contacted Harrods customer services, who advised they would look into this, eventually came back to tell me it had been delivered to the said neighbour. Advised customer service it hadn’t as she was not at home. Harrods looking into it, but still heard nothing. Frustrated to say the least as I asked for the parcel to be deliver to my daughter 4 doors away who was in.
March 11, 2026
Unprompted review
Reply from Harrods
Dear Nicola,
Thank you for reaching out and sharing your feedback with us. We are very sorry to hear about the delivery of your order.
We understand you have concerns regarding a recent delivery and the subsequent communication you have received.
Please be assured that we are taking your feedback seriously. The details of this matter are currently being thoroughly investigated by our dedicated team. They are working diligently to understand the situation and will be in contact with you directly to provide an update as soon as possible.
We appreciate your patience as we work through this.
Harrods Customer Service
Skin Care
Natalie was very thorough and talked me through all skin care products to suit my skin and to provide a glow for my up coming wedding. Natalie made me feel a million dollars by the time I left store and successfully helped me source my make up for the wedding.
Customer service 10/10
Natalie highly experienced in her profession and was a pleasure to meet with her
June 7, 2026
Unprompted review
Reply from Harrods
Dear Rachel,
Thank you for taking the time to share such wonderful feedback regarding your recent visit.
We are delighted to hear that Natalie provided such thorough, knowledgeable, and personalised service while helping you select skincare and makeup for your upcoming wedding. It is lovely to know that she took the time to understand your needs and helped you feel confident and special throughout the experience.
Your kind recognition of Natalie’s expertise and exceptional customer service is greatly appreciated, and we are thrilled that she was able to help you find the perfect products for your special day.
We would like to wish you a wonderful wedding celebration and look forward to welcoming you back again soon.
Harrods Customer Service
Tiffany who worked in the…
Tiffany who worked in the Signature/Lower Ground Gifts was very efficient. She was only to happy to help. She checked the price, opened the product very carefully, so we could look. Tiffany then re sealed it, and served us.
She was very polite and courteous. An excellent member of the Harrods team.
June 6, 2026
Unprompted review
Reply from Harrods
Dear Jayne,
Thank you for taking the time to share your lovely feedback regarding your experience in our Harrods Collections department.
We are delighted to hear that Tiffany provided such efficient, helpful, and attentive service throughout your visit.
Your kind recognition of Tiffany’s professionalism, and dedication is greatly appreciated. We are pleased she helped make your experience such a positive one.
Harrods Customer Service
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Natalia from Ex Nihilo is a gem
I cant praise Natalia from the Ex Nihilo counter highly enough. Her infectious enthusiasm on all niche perfumes including Ex Nihilo made my day. I usually purchase my niche fragrances off discounters but on this occasion, I had to make an exception and purchased Speed Legends and Blue Talisman. If you're ever in Chester, please do say hi and grab yourself a bottle of Ex Nihilo!
June 7, 2026
Unprompted review
Reply from Harrods
Dear Caleb,
Thank you for taking the time to share such lovely feedback regarding your experience at the Ex Nihilo Chester.
We are delighted to hear that Natalia’s enthusiasm, expertise, and passion for niche fragrances made such a positive impression on you. It is wonderful to know that her knowledge and recommendations helped create such an enjoyable experience and inspired your purchases.
We look forward to welcoming you back again soon.
Harrods Customer Service
“Excellent customer service from start…
“Excellent customer service from start to finish. The staff were friendly, professional, and went above and beyond to help. Nothing was too much trouble, and any questions were answered promptly and efficiently. A genuinely positive experience, and I wouldn’t hesitate to recommend them. Thank you for such outstanding service!”
June 7, 2026
Unprompted review
Reply from Harrods
Dear Amanda,
Thank you for your wonderful review.
We are delighted to hear that you received such excellent service from start to finish. It is fantastic to know that our colleagues were friendly, professional, and went above and beyond to assist you, ensuring all of your questions were answered promptly and efficiently.
Looking forward to your visit again.
Harrods Customer Service
The employee was knowledgeable about…
The employee was knowledgeable about the product's I required
June 5, 2026
Unprompted review
Reply from Harrods
Dear Sylvia,
Thank you for your feedback.
We are pleased to hear that the colleague assisting you was knowledgeable and able to help you find the products you required. Providing informed and helpful service is something we greatly value.
We appreciate your comments and hope to welcome you back again soon.
Harrods Customer Service
‘This is what makes Harrods’
I have visited Harrods Opticians many times’ Dr. Andrea Molinaro, who I’ve known for many years, Is outstandingly excellent’
‘This is what makes Harrods’
fine performance, friendly faces’ you know for many years. …
May 30, 2026
Unprompted review
Reply from Harrods
Dear Stella,
Thank you for your wonderful feedback regarding Harrods Opticians.
We are delighted to hear that Dr Andrea continues to provide such exceptional care and service. It is always rewarding to hear from long-standing customers, and we truly appreciate your recognition of both his expertise and the welcoming experience provided during your visits.
Thank you for your continued support over the years.
Harrods Customer Service
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Yana!
Where to start, when people say everything happens for a reason. There was a clear reason why I meet Yana (within the Dior section) 8 months ago. Every shopping trip is met with such a high level of customer service (you genuinely feel like royalty!). She is always so patience, helps me try everything before purchasing and is amazing at helping me say no to something if it not really for me. (Which is something not a lot of places do anymore, others would still try to upsell). Yana and the team are extremely friendly and they are genuinely the only Dior department I feel confident walking out off and most definitely the only one I would shop at.
Thank you girls for helping me every trip, they don’t just feel like sales assistant they feel like friends. I will always recommend Yana (defo my fav) and her team to anyone needing help, advice or a good laugh!
June 6, 2026
Unprompted review
Reply from Harrods
Dear Lottie,
Thank you for taking the time to share such thoughtful feedback regarding your experiences with Yana and the Dior team.
We are delighted to hear that Yana consistently provides such exceptional customer service and creates experiences that leave such a lasting impression. It is especially wonderful to hear your recognition of her honesty, patience, expertise, and genuine care when helping you select products that are right for you.
Your kind words about Yana and the wider team are greatly appreciated, and we are thrilled to know that they continue to make every visit enjoyable and memorable.
Thank you for your continued support, and we look forward to welcoming you back again soon.
Harrods Customer Service
Amazing
Amazing ! Faniswa was so attentive and lovely - she made sure we had the perfect products for our skin types - she was also so friendly and fun :) thank you !
June 6, 2026
Unprompted review
Reply from Harrods
Dear Tallula,
Thank you for your lovely review.
We are delighted to hear that Faniswa provided such attentive, friendly, and knowledgeable service while helping you find products suited to your skin type. It is wonderful to know she helped make your visit both enjoyable and memorable.
We truly appreciate your kind comments and hope to welcome you back again soon.
Harrods Customer Service
Poor online purchase experience and…
Poor online purchase experience and service. The item came in a cardboard box without any protection. You can’t tell if it was new or if it had been touched by many people? Not the kind of service you expect from such a prestigious brand.
June 5, 2026
Unprompted review
Reply from Harrods
Dear Aurelie
Thank you for sharing your feedback with us.
We are sorry to hear that your online purchase did not meet your expectations. We understand how important presentation and packaging are, particularly when purchasing from a luxury retailer, and we regret that your experience left you feeling disappointed.
Your comments have been noted and are appreciated, as customer feedback helps us continue to improve our services.
Thank you again for taking the time to share your experience.
Harrods Customer Service
If you need great skincare advice and…
If you need great skincare advice and help seek out Faniswa , she is really patient and very knowledgable and listens to her customers .
June 5, 2026
Unprompted review
Reply from Harrods
Dear Catherine,
Thank you for taking the time to share your feedback.
We are delighted to hear that Faniswa provided such knowledgeable, patient, and attentive service. It is wonderful to know that she took the time to listen carefully and offer skincare advice tailored to your needs.
Thank you for your kind comments, and we hope to welcome you back again soon.
Harrods Customer Service
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Billy is the best at gift shop!
Great staff. Friendly and polite. Very professional. Billy was a great help. He guided us well and payment was a breeze.
May 23, 2026
Unprompted review
Reply from Harrods
Dear Afsho,
Thank you for your kind feedback.
We are delighted to hear that Billy provided such friendly, professional, and helpful service during your visit. It is wonderful to know he was able to guide you through your purchase and make the process seamless and enjoyable.
We truly appreciate your comments and hope to welcome you back again soon.
Harrods Customer Service
Item still not dispatched after 7 days!
Made an online order a week ago and it’s still not dispatched.
I’ve called customer services 4 day in a row for an update and there’s no information, just “we’re sorry” & “we understand”.
Now I’ve requested a refund because they’re not fulfilling their service and I’m told it’s not possible, the order needs to be fully processed before it can be returned or cancelled.
Harrods are an apparently “world renowned” department store! Temu offers better service and updates than these scammers.
Incredibly poor and will not spend my money there again.
May 29, 2026
Unprompted review
Reply from Harrods
Dear Andrew,
Thank you for sharing your feedback with us.
We are very sorry to hear about the delays and lack of communication regarding your online order. We understand how frustrating this experience must have been, particularly after contacting our Customer Service team multiple times without receiving the updates you were expecting.
This is not the level of service we strive to provide, and we sincerely apologise for the inconvenience caused. Should you wish for us to review this matter further, please contact our Customer Service team at customer.service@harrods.com with your order details.
Thank you again for bringing this to our attention.
Harrods Customer Service
Phoebe at Harrods
Phoebe at Harrods, Chester Beauty, was an excellent salesperson and helped my Mum with affordable suncare products
June 1, 2026
Unprompted review
Reply from Harrods
Dear Amanda Derry,
Thank you for taking the time to share your recent experience at H Beauty.
We are delighted to hear that Phoebe provided excellent service and was able to assist your mum in finding the perfect products.
Your kind comments will be shared with Phoebe and the wider team.
We hope to welcome you and your mum back again in the near future.
Harrods Customer Service
Julia Bvlgari Counter Harrods Marvellous Skills
Julia from the Bvlgari Counter in Harrods is a very professional, polite & knowledgeable young lady who the entire perfume dept need to learn from
She was the only staff member that actually bothered to help us yesterday
When others couldn’t be bothered to try and find us his/her cologne set as a gift in a gift box with a nice smell not just trying to pawn off the most expensive product that’s not shifting.
This young lady actually took her time made us feel comfortable that we were ready to spend our money with her
Shame on the rest of the perfume staff that then saw us walking away after spending a fair bit of money with Julia
What has happened to Harrods since the Owner ownership has changed hands over the years to staff members? They Don’t seem to care for customers. The Elite training that Harrods staff used to get does not exist exist anymore but this young lady clearly has shown her skills and passion to regain our trust in Harrods once again, well done to this young lady I do hope your manager has a good lucrative career plan in place for you with a lucrative pay rise for the service you provided us.
June 4, 2026
Unprompted review
Reply from Harrods
Dear Sharon Bahrami,
Thank you for taking the time to share your experience.
We are delighted to hear about the excellent service you received from Julia at the Bvlgari counter. We will ensure your kind comments are shared with her and the management team.
We are, however, sorry to learn that other areas of your experience did not meet expectations. This is not the standard we aim to deliver, and your feedback will be reviewed with the wider team.
We appreciate your comments and hope to welcome you back for a more consistent experience in the future.
Harrods Customer Service
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I had an exceptional and wonderful…
I had an exceptional and wonderful experience at Bobbi Brown with Koko. I enjoyed myself and purchased products. Thank you for your hospitality and service. One of the best beauty stores.
June 3, 2026
Unprompted review
Reply from Harrods
Dear Zahra Abdullah,
Thank you for taking the time to share your experience.
It is wonderful to know that you enjoyed your time, received excellent service, and found products you loved.
Your kind comments will be shared with Koko and the wider team, who will be pleased to hear your feedback.
We look forward to welcoming you again soon.
Harrods Customer Service
Amika was extremely helpful in…
Amika was extremely helpful in assisting me purchase Harrods Teddy Bear gifts one of which I needed urgently for a five year old boy who was in hospital having undergone a serious head operation after an accident in a child’s soft play area. He had suffered a fractured skull, pierced artery and a bleed. He will be so happy to receive this wonderful Teddy Bear. Many thanks for all your help Amika. I had experienced great difficulty trying to order these on line due to various issues with the on line system and I was put in touch with Harrods Gifts & Signature dept in Harrods Knightsbridge store who dealt with my order efficiently, professionally and in a kind and friendly manner. Thank you once again for all your help Amika. Very much appreciated.
June 4, 2026
Unprompted review
Reply from Harrods
Dear Jenny C,
Thank you for taking the time to share your experience with us.
We are pleased to hear how Amika supported you in arranging the Harrods Teddy Bear gifts, particularly given the urgency and the very special circumstances.
It is heartening to know that Amika, together with our Harrods Signature team in Knightsbridge, provided such efficient, professional, and compassionate service during what must have been a difficult time.
Your kind words will be shared with Amika and the wider team.
We wish the young recipient a full and speedy recovery.
Best wishes,
Harrods Customer Service
What wonderful service
What wonderful service, friendly, kind and professionalism shown by consultant Linda. Outstanding customer care.
May 29, 2026
Unprompted review
Reply from Harrods
Good afternoon,
Thank you for taking the time to share your feedback with us.
We are delighted to hear about the wonderful service you received and that Linda provided such friendly, kind, and professional care. We'll be sure to pass on your kind words to her.
We look forward to welcoming you back again soon.
Harrods Customer Service
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