Hartleys Homeware & Furniture Reviews 

12,509
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and robust construction of the products, often finding them exactly as described and exceeding expectations. Many highlight the quick and prompt delivery service, with items frequently arriving on time or even earlier than expected, often well-packaged. The ordering process is described as straightforward, and the overall service, including communication and efficient issue resolution, receives high commendation. However, some customers noted discrepancies in product descriptions, such as inaccurate capacity claims for storage units, or found certain items less sturdy or suitable than anticipated. A few other people also felt that products arrived damaged, leading to concerns about the return process and replacement handling.

What people talk about most

Product

Reviewers mention positive feedback about product quality, often describing items as well-made, sturdy, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency, with... See more

Quality

Customers consistently note positive experiences with quality, often praising the products for being... See more

Service

Reviewers highlight positive aspects of service, consistently praising its reliability, speed, and overall... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lp Storage unit came on time, matched identically with a unit i purchased 3 years ago this product is of a soiled construction not like similar products that may seem a bit cheaper but not as robust... See more

Rated 5 out of 5 stars

The size of the unit suited our requirements to a tee. The price of the unit was very favourable. The free delivery between 3 to 5 working days from receipt of order. The unit was actually delivered o... See more

Rated 5 out of 5 stars

Really good quality, I bought a three piece screen in brown, absolutely loved it, looks great, really good price. Would highly recommend, you won't be disappointed. Prompt delivery. Can't fault this o... See more

Rated 5 out of 5 stars

Item arrived quickly, good quality product that was easy to put together although the instructions were somewhat sketchy according to hubby, but it was just what I wanted. So very happy



Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Furniture Accessories Supplier
  5. Furniture Manufacturer
  6. Office Furniture Store

Written by the company

Hartleys offers a diverse range of homeware and furniture to help create your perfect home of office. Our range includes flat-pack cube storage units, kids bedroom furniture, folding tables, table legs, freestanding plant stands and room dividers. Our customer service team is available 7 days a week and we aim to respond to all enquiries within 24 hours. Contact us now via https://www.hartleysdirect.com/contact/


Contact info

  • Website Contact Form: https://www.hartleysdirect.com/contact/, Edison Way, Great Yarmouth, NR31 0NG, United Kingdom

  • www.hartleysdirect.com

4.8

Excellent

TrustScore 5 out of 5

13K reviews

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4.8

All reviews

(12,509)

146 reviews in the last 12 months

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Rated 5 out of 5 stars

Very Satisfied

The size of the unit suited our requirements to a tee. The price of the unit was very favourable. The free delivery between 3 to 5 working days from receipt of order. The unit was actually delivered on the 5th working day and finally the ease of construction. Overall very satisfied with the whole process and the finished article.

August 21, 2025
Rated 5 out of 5 stars

Very useful ramp

Very useful ramp. However, I wish it had clamps to keep it from opening up in my back pack and banging noisily against my wheelchair when I move.

August 17, 2025
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Good morning Oluremi,

Thank you for taking the time to leave us a 5* review - it is much appreciated,

We're pleased to hear you're happy with your recent order and the quality of your new equipment.

We do appreciate the feedback regarding the clamps also, it's always great to hear ways that our customers believe we could improve our products.

If you have any questions please let us know and we'll be glad to help,

Enjoy the rest of your day!

Kind regards,
Rosie

Rated 5 out of 5 stars

Great product.

I purchased several vinyl record storage units at a great price. The units arrived promptly and were easy to assemble. They were of excellent quality and exceeded my expectations. I will certainly use Hartleys online again.

August 7, 2025
Rated 1 out of 5 stars

Do not buy from this company as customer services and returns terrible

Do not buy from this company as customer services and returns are impossible!

I bought a product and it did not stand without support and while the description did not state whether it would or wouldn't - I expected as a room divider it would, the product also had a bad smell on arrival

I asked to return the product and was given a form to complete. I was told I needed to pay for postage even though the product was not as expected.

I dont mind paying but on getting quotes its too big to post as I dont have a business account, having ring DHL who this company have used they have listed the wrong measurements by 40 cm

So basically there is no way to return large parcels and the company know this, customers services do not respond or offer any labels even if you ask for it to come off of your return amount

Avoid at all costs

August 21, 2025
Unprompted review
Rated 5 out of 5 stars

Happy customer

Arrived quickly, tracking information very good, was able to rearrange delivery to a time that was suitable
So nice to not have to assemble item
Look great!

August 5, 2025
Rated 5 out of 5 stars

Delivered as promised

Delivered as promised, well packaged, as described

July 20, 2025
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Good afternoon Clare,

Thank you for your positive feedback, I'm pleased to hear you are happy with your recent order and with our efficient delivery service.

We appreciate you taking the time to leave us a 5* review.

If you have any other questions please don't hesitate to get in touch.

Kind regards,
Rosie

Rated 5 out of 5 stars

I placed the order

I placed the order, it came within days, all through the transaction I was kept informed of the delivery day and time.
Excellent service, thank you

July 20, 2025
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Good afternoon April,

Thank you for your positive feedback, I'm pleased to hear you are happy with your recent order and the service you received.

We appreciate you taking the time to leave us a 5* review.

If you have any other questions please don't hesitate to get in touch.

Kind regards,
Rosie

Rated 5 out of 5 stars

Perfect for my needs

Prompt delivery, easy to put together and looks stylish, exactly the size I needed to store my shoes in a small corner. Managed to fit 11 pairs of my shoes in the 3 drawers (women’s size 6) 8 x summer soft canvas and 3 x normal. Perfect for my needs. I searched everywhere to find something suitable, so pleased I found it in the exact size I needed.

July 15, 2025
Rated 5 out of 5 stars

Brilliant dispatch time and fast…

Brilliant dispatch time and fast delivery.
The units were sturdy and each pack of bits comes with a spare.
It was my second order in two weeks as I was really pleased with the service and product.
Thank you.

July 15, 2025

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