Hartleys Homeware & Furniture Reviews 

12,509
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and robust construction of the products, often finding them exactly as described and exceeding expectations. Many highlight the quick and prompt delivery service, with items frequently arriving on time or even earlier than expected, often well-packaged. The ordering process is described as straightforward, and the overall service, including communication and efficient issue resolution, receives high commendation. However, some customers noted discrepancies in product descriptions, such as inaccurate capacity claims for storage units, or found certain items less sturdy or suitable than anticipated. A few other people also felt that products arrived damaged, leading to concerns about the return process and replacement handling.

What people talk about most

Product

Reviewers mention positive feedback about product quality, often describing items as well-made, sturdy, and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting its speed and efficiency, with... See more

Quality

Customers consistently note positive experiences with quality, often praising the products for being... See more

Service

Reviewers highlight positive aspects of service, consistently praising its reliability, speed, and overall... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lp Storage unit came on time, matched identically with a unit i purchased 3 years ago this product is of a soiled construction not like similar products that may seem a bit cheaper but not as robust... See more

Rated 5 out of 5 stars

The size of the unit suited our requirements to a tee. The price of the unit was very favourable. The free delivery between 3 to 5 working days from receipt of order. The unit was actually delivered o... See more

Rated 5 out of 5 stars

Really good quality, I bought a three piece screen in brown, absolutely loved it, looks great, really good price. Would highly recommend, you won't be disappointed. Prompt delivery. Can't fault this o... See more

Rated 5 out of 5 stars

Item arrived quickly, good quality product that was easy to put together although the instructions were somewhat sketchy according to hubby, but it was just what I wanted. So very happy



Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Furniture Accessories
  4. Furniture Accessories Supplier
  5. Furniture Manufacturer
  6. Office Furniture Store

Written by the company

Hartleys offers a diverse range of homeware and furniture to help create your perfect home of office. Our range includes flat-pack cube storage units, kids bedroom furniture, folding tables, table legs, freestanding plant stands and room dividers. Our customer service team is available 7 days a week and we aim to respond to all enquiries within 24 hours. Contact us now via https://www.hartleysdirect.com/contact/


Contact info

  • Website Contact Form: https://www.hartleysdirect.com/contact/, Edison Way, Great Yarmouth, NR31 0NG, United Kingdom

  • www.hartleysdirect.com

4.8

Excellent

TrustScore 5 out of 5

13K reviews

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4.8

All reviews

(12,509)

162 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant product

I was nervous about placing this order as I wasn't sure how it would look, if it would be a mistake . The process was straight forward , on time delivery . Great value for money. I am delighted with my order

September 26, 2025
Rated 5 out of 5 stars
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Hello John,

Thank you for taking the time to leave us a 5* review - it is much appreciated.

We're pleased to hear you're happy with the quality of your recent order and with the reasonable pricing we offer.

If you have any questions please let us know and we'll be glad to help.

Have a good evening.

Kind regards,
Rosie

Rated 5 out of 5 stars

Good quality

The products - table legs - were reasonably priced and very good quality. They were easy to fit

They arrived within a few days and delivery window was narrow. I did not have to wait at home all day.

September 2, 2025
Rated 5 out of 5 stars
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Hello Rick,

Thank you for taking the time to leave us a 5* review - it is much appreciated.

We're pleased to hear you're happy with your recent order and the customer service you received.

If you have any questions please let us know and we'll be glad to help.

Enjoy the rest of your day!

Kind regards,
Rosie

Rated 5 out of 5 stars

6 foot white folding table

I needed a table for hobby work and found your advert on line. The price was right with a fairly quick delivery time offered so I purchased one from your Company. The carriers, DHL, told me the table would be delivered on Monday 1st Sept. but it was delivered two days early, on Saturday 30th Aug. Great product, great price, great delivery time.

August 28, 2025
Rated 5 out of 5 stars

Service was excellent

Service was excellent
Kept upto date on shipping
Excellent quality,just what was required by our scout group
Have recommended to other scout groups

August 25, 2025
Rated 1 out of 5 stars

Table arrived damaged on top

Table arrived damaged on top, I think due to carrier. New table requested but no sign of carrier picking up damaged one yet??

August 24, 2025
Hartleys Homeware & Furniture logo

Reply from Hartleys Homeware & Furniture

Hello Claire,

I am really sorry to hear that your table arrived damaged and a replacement table has not yet been arranged, I will look into this further for you now and get this resolved for you.

My apologies again for the inconvenience caused.

Kind Regards,
Chelsea

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