The car insurance was cheaper than my previous one. I opted to pay more so I could talk to actual people and clarify that I would be covered for my business use. It did take a while on hold before I g... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I enjoyed using your service. I felt slightly confused as you recorded my purchase as a car insurance, whenI don't drive. I have asked for this to be rectified. No other problems.
Company replied
I chose Hastings for my car insurance through the money supermarket website using my BlueLight membership so that hopefully I will be eligible for the £50 Amazon gift card promotion. The process was s... See more
Company replied
Went on a comparison site for house insurance & Hastings direct where the best price with the best cover. So if your looking for house or any insurance Hastings direct will be right up your street. i,... See more
Company replied
Company details
Written by the company
Hastings Direct is one of the UK's fastest growing insurance brokers. We offer car, bike, van and home insurance.
Written by the company
Contact info
Conquest House, Collington Avenue, TN39 3LW, Bexhill-On-Sea, United Kingdom
- www.hastingsdirect.com
4.4
Excellent
197K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
sadly Hastings not been great lately.
sadly Hastings not been that great the few times I’ve dealt with them lately, they used to be so good, but not had a great experience as of late..
my policy got messed up & was only adding a car to my policy, not that difficult really, but ended up ringing back as they didn’t take payment, and to find out the policy hadn’t been changed right. 🥴 both phone calls 45-50mins.
I’ve now received a letter, so now involves a 3rd phone call 🫣
Renewal coming up in November, so can see me taking my business elsewhere.
August 13, 2026
Reply from Hastings Direct
Hello Malcolm,
Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time. I hope this has since been resolved and you now have the cover that you needed.
If you need to discuss this further or check that this is done, reach us by sending a private message with the policy reference on Facebook or X, @Hastingsdirect. We'll do all we can to help you. ~Theo, Social Media Team
Impossible to contact them.
Impossible to contact them to cancel the legalised theft of the CPA/Auto Renewal of a new policy. I detest auto renewal and Hastings make it nigh on impossible to cancel this. Thay say just scan the QR code or download an App - so what do those of us without smartphones do to send a message to Hastings? Phone them - and spend hours on hold?
E-mail them - where is the e-mail address?
The only way is to use the Complaints form in the hope someone might actually read and respond (not happened yet); all to just cancel the hated Auto renewal.
UPDATE the reply says use the App (see above, no smartphone so impossible) or phone (and spend hours on hold as stated above). It is not impressive when the reply does not address the facts of the complaint.
August 19, 2026
Unprompted review
Reply from Hastings Direct
Hello,
Thanks for your review, we’re sorry to hear you’re unhappy with your policy renewing automatically.
All policies are set to automatically renew unless you tell us. We do this so you’re never uninsured and so that if you forget to give us a call, you can still legally drive.
Just a reminder, you can remove auto-renewal from your policy at any time before the final month of the policy.. This can be done through the app, your online account, or by calling our Customer Service team on 0333 321 9801. The details are included in the first set of documents we send out, but I’m sorry if that wasn’t clear. You can also reach us by sending a private message with the policy reference on Facebook or X, @Hastingsdirect. We'll do all we can to help you. ~Theo, Social Media Team
Very good service I couldn't do it all…
Very good service I couldn't do it all online but sorted it for me plus 100 pounds cheaper then eny one else
August 20, 2026
Reply from Hastings Direct
Hello Anthony,
It’s great to see you received the level of customer service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Great it was an easy process.
August 13, 2026
Reply from Hastings Direct
Hello Melanie, I'm glad you had a straightforward and positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
Happy with Hastings.
Excellent service, I am very happy with the price of my insurance quote. Over £261 cheaper than my last insurance company Well done to Hastings.
August 13, 2026
Reply from Hastings Direct
Hi Peter,
It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Good price call back to see if you are…
Good price call back to see if you are please and everything was fine
August 13, 2026
Reply from Hastings Direct
Hello Margaret,
It’s great to see you received the level of customer service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Got Hastings for both car and home…
Got Hastings for both car and home insurance.
Been with them a few years now, been superb.
August 20, 2026
Reply from Hastings Direct
Hello,
Thank you for your feedback and for leaving us a five-star review, it really means a lot. Please let us know if you have any questions about your cover. ~Theo, Social Media Team
New policy
Only just purchased the insurance but that went well and documents arrived in the post, which is so much better than online! So no idea about the claims process but hopefully will never need to know!
August 20, 2026
Reply from Hastings Direct
Hello Sandy,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead. ~ Theo, Social Media Team
Reply from Hastings Direct
Hello Robin,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
Looking on line at a price.of 329 to…
Looking on line at a price.of 329 to 379 . The days later at 400 +. That was great.
August 20, 2026
Reply from Hastings Direct
Hello Anthony,
Thank you for your review. I'm very sorry to read about the increases in price. Thank you for choosing to insure with us despite having this experience. ~Theo, Social Media Team
Reply from Hastings Direct
Hello Maureen,
It’s great to hear you received the level of customer service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Reply from Hastings Direct
Hello Peter,
It’s great to see you received the level of customer service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Way too difficult to swap cars
Way too difficult to swap cars on my multi car account. Myself and my wife recently bought new cars and had to take out separate policies thus losing our multi car discount.
August 20, 2026
Reply from Hastings Direct
Hello Mark,
Thanks for your feedback, we're really sorry to hear about your experience and to see that we were unable to offer you the level of cover that you needed. We always aim to provide great service, so it's disappointing to know we missed the mark this time.
Thank you for sticking with us despite this and I hope your time with us improves as the policy progresses this year. ~Theo, Social Media Team
being able to speak to a person rather than AI assisted
good competitive quote price over the phone adding to multi car plan.
August 20, 2026
Reply from Hastings Direct
Hello Melanie, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Simple steps to get my insurance
Simple steps to get my insurance, affordable and great service, thank you
August 13, 2026
Reply from Hastings Direct
Hello,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
Reply from Hastings Direct
Hi Carol,
It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Untrained or inexperienced staff
They run a call centre from South Africa with the agents not knowing what they are doing and let me tell you extremely unfit to run a insurance business.
Phoned them and spend over 45mins with the agents and renewed the insurance and informed 2 weeks later that have no insurance in place with them until they listen to the earlier call....the rest of it is loads of rubbish excuses.
Don't trust them anymore.
August 8, 2026
Reply from Hastings Direct
Hello
Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time. I hope this has since been resolved and you now have the cover that you needed.
We would like to feed this back to the relevant advisor's team leader with the intention of improving how they handle calls of this nature going forward. If you would like this to be done, please contact us and provide the policy reference number so we can arrange this. ~Theo, Social Media Team
Easy to use website.
August 13, 2026
Reply from Hastings Direct
Hello Terence, I'm glad this was so straightforward. Thank you for taking the time to share this with us. ~Theo, Social Media Team
Lol service
August 20, 2026
Reply from Hastings Direct
Hello Anatol,
Thanks for your review, I'm very sorry to see that you had a poor experience with us.
We’d love to know more about why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team
Hastings Direct 💯
Been with Hastings Direct for years, Love almost everything... Good app experience, better customer service experience. Thanks for keeping up the good work 💯
August 13, 2026
Reply from Hastings Direct
Hello Antony, we really appreciate you taking the time to share your positive feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. ~Theo, Social Media Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.