Hatmeo Reviews 

515
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 83 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently commend the excellent customer service, noting prompt, professional, and courteous interactions. Many people appreciate the support team's helpfulness in resolving issues like incorrect orders, sizing problems, or duplicate purchases. However, some customers also noted significant issues with the return policy, often finding it difficult to send items back, especially internationally. Many reviewers expressed dissatisfaction with product quality, describing items as inferior, cheap, or not matching online descriptions. Additionally, a recurring concern is inaccurate sizing, with many finding products run extremely small compared to standard sizes.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing significant dissatisfaction... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting issues such as... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing significant dissatisfaction,... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the top-notch support, quick... See more

Return policy

Customers consistently note negative experiences with the return policy, finding it difficult or impossible... See more

Reviews shaping this summary

Rated 3 out of 5 stars

They communicated well. I am not a knowledgeable computer person. Was finally able to pay the shipping for a larger size. Hoping it will arrive soon and fit.

Rated 4 out of 5 stars

There was an initial problem with sizing, but after negotiations with the Customer Service team, this problem was overcome satisfactorily. The Customer Service team were, at all times, prompt, profes... See more

Rated 5 out of 5 stars

I ordered 2 bra/camisoles. Unfortunately, I needed a larger size. The quality is superb. Very silky and well made. I would recommend this product highly to anyone. Order a size larger since they... See more

Rated 5 out of 5 stars

I would like to express my great gratitude to your company for the speed with which you delivered the ordered goods to me. However, due to my fault, I did not take it by mistake, for which I apologi... See more


Company details

Written by the company

Welcome to Hatmeo, a global e-commerce powerhouse founded in 2016, with an extensive presence across 30+ product categories, including fashion, tools, toys, pets, sports and outdoors, home essentials, electronics and etc. We've become a one-stop destination for diverse consumer needs.


Contact info

3.4

Average

TrustScore 3.5 out of 5

515 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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3.4

All reviews

(515)

108 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

My Experience

This companies products are very cheap looking and very cheaply made. The experience was horrible. They offered me a $20 refund from the $60 i spent but only if l left a positive review. It was worth losing money to give this "POSITIVE" review.

Below this form is this statement:

By submitting this review, you confirm it’s based on a genuine experience and you haven’t received an incentive to write it.

Was $20 not their incentive?

March 1, 2025
Unprompted review
Rated 1 out of 5 stars

Crap

Can't hold up a marshmellow's weight. NOTHING orthopedic about a bra made out of super stretchy fabric with two patches of stiffer fabric over the nipples. I could get as much support from a can of paint. A total waste of money. I gave it try thinking it would work. 1/2 hour was all it took to have my back screaming at me just cooking dinner. Horrible excuse for what it is marketed as. What the company needs to do is actually research what would be a good fabric for support. Print pictures of actual bras being sold, not the fantasy ones being pictured in ad's and their website.

March 30, 2025
Unprompted review
Rated 1 out of 5 stars

This is a total scam

This is a total scam. They charge 29.98 for the piece of crap bra, plus 9.99 shipping plus a 2.99 for return insurance. Then you get the bra it is the most flimsy thing I've ever seen. It takes 3 emails to get a return address. They tell you that you will only get the 29.98 refunded and you pay the shipping back which is $25. Don't get sucked in!

March 31, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute fraud

Absolute fraud! These are the least supportive bras I have ever seen, they are cheap and flimsy and in no way orthopedic. When I tried to return them, I received sketchy emails saying they would TRY to process a return if I sent them to an address in Shanghai China. Total rip off!

March 27, 2025
Unprompted review
Rated 1 out of 5 stars

Rip off company

Rip off company. Advertises refunds if return w/in 30 days but neglect to mention customer pays for shipping OVERSEAS! Offered $5 then $6 refund plus $40 credit for another product instead of return and I can keep the item. Total scam company.

March 16, 2025
Unprompted review
Rated 5 out of 5 stars

Ordered Pretty Bras

I ordered two bras and they were soft, very pretty, had nice wide shoulder straps, and desiigned to have great air flow in their design to reduce sweating. The size I ordered was a little small for me, so I asked for return and refund information. Customer service was very responsive and worked with me and I can say that I am 100% satisfied.

March 6, 2025
Unprompted review
Rated 1 out of 5 stars

UNACCEPTABLE REFUND EXPERIENCE

This was the worst return experience I have had while shoping on the internet. I requested a formal refund for a product I received that was poor quality and not worth the purchase price. Their first response was keep the product and we will credit your account $6. I refused and they came back with $7 and then $8 referencing their overhead which was not my concern. The purchase was only $60 but it is my $60. I highly recommend NOT PURCHASING ANYTHING!

February 26, 2025
Unprompted review
Rated 1 out of 5 stars

THIS IS A SCAM!

If I could give zero stars I would. This company is a complete scam. I think any of the positive reviews were probably written by people who work in the company. Pay attention to the negative reviews because they make it impossible for you to get your money back.

February 22, 2025
Unprompted review
Rated 5 out of 5 stars

Sizing problem.

I had a sizing problem with a product and Hatmeo was very good with helping me find a solution that I could work with and that satisfied our original deal.
Thank you info@wmbras for your dedication to customers.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

I am so pleased with the quality of the…

I am so pleased with the quality of the bras I bought from HATMEO recently. The item arrived by post very quickly, in just a few days. Their helpful emails informed me on how to track the package.
The service and product quality were excellent and I will shop with this company again

February 19, 2025
Unprompted review
Rated 3 out of 5 stars

Customer service was exceptional!

I ordered one bra from the Hatmeo website, before almost immediately realizing I could buy the same Hatmeo bra on Amazon for much less. Within minutes of placing the order, I emailed the company asking them to cancel it. They responded within a few hours and offered me a $3 discount. I responded by thanking them for their offer, but asking them again to cancel the order, which they politely did. They also gave me a substantial coupon for a future order. Their customer service was very prompt, polite and kind. I haven't yet ordered the bra from Amazon, but I plan to (I was waiting for a resolution to the Hatmeo order), so I can't comment on the bra itself.

February 26, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered 2 bras from Hatmeo

I ordered 2 bras from Hatmeo. The bras that I ordered were supposed to be beige color. They bait and switched peach/apricot colored bras. I tried to return them but I needed to file international paperwork with the Post Office AND the price to return was $20+. I contacted Hatmeo to send me a return label so that I could send them back. Nothing!

November 1, 2024
Unprompted review

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