Hatmeo Reviews 

I ordered 4 glasses, 2 Navy glasses and 2 Army glasses and paid for return insurance on March 31, 2025. I received 2 10-oz Army, 1 10-oz Navy glass and 1 8-oz Navy. When I let them know, they said the 2 Navy glasses were from different batches and if I wanted to pay for shipping return, they'd send me the correct glass. I responded that I paid the insurance. We corresponded many times throughout April and May and they would not send the new glass unless I paid $13 for shipping. I refused. Maybe it's a language challenge. I gave up and will NEVER use them again. Sad customer disservice.

I ordered the knitted flat shoes but they were too small. I would advise ordering a size bigger than usual.
The shoes are lovely and I look forward to wearing them when my replacement arrives.
Customer services were helpful.

Really comfortable bras. I ordered one for my daughter who is very fussy about her bras and she loves it! I needed a different size and the email customer service team are really friendly and so easy to deal with.

I received a lovely pink stretchy bra which fits lovely and leaves no marks and also doesnt make lumps which are visible on the back usually.
I ordered the wrong size this time but good customer service meant that I kept these bras and I am receiving replacement bras, by paying for postage only.

These bras are so comfortable, they barely leave a strap mark. I thought there might not be enough support with the underband not being tight, but with the padded cup this is fine. This is from someone taking size 4L who has undergone mastectomy and reconstruction, leaving that breast slightly larger and heavier than the other. Delivery is fairly prompt by Yodel, too, with parcel tracking.

I had one transaction with them. Despite my repeated attempts to block them I am inundated with solicitation emails. I’ll never do business with them again

The item I ordered was exactly like the picture displayed on the Hatmeo website, it was delivered quickly, it is comfortable and very pretty. However, it didn't fit me and I was very sorry that I had to request a refund. Hatmeo offered many good options but we finally settled on a refund. The refund was quick and I very much appreciate their help with all of my questions and my request was honored right away.

I have not yet received my package and have been dealing with Hatmeo almost daily for 2 weeks now to get them to re-send my package. Today, I received an eamil that stated, and I quote directly: "Thank you for providing the address information, we need to inform you that you need to pay the shipping fee to redistribute the parcel, but if you can leave us a 5-star positive feedback, we will redistribute the parcel for you for free and the parcel will be delivered within 5 days, what do you think about it?

If you agree to do this, please send us a screenshot of the positive feedback, we will redistribute the parcel for you as soon as possible after verification, thank you for your support. (Positive feedback link attached below). Therefore, I am giving them a 5 star rating so that I can receive my package without havibg to pay yet more money. I find this an interesting way for a company to get a 5 star rating. I have also said that I would dispute the charge with my CC company and now if I do not receive the package, that is all I will be able to do and I will also share the email about the option of either I give the company a 5 start rating or pay more, this is even after payin the return mail fee at the time that I made the purchase. Thank you.

Worse company ever. Bra was not 'supportive' at all. Weird pads in front. I asked to return. They offered me $5.00 (I paid 62.85) I said no. They said to ship to China and only put worth as $10.00 and they might refund me - cause it would probably get lost and then I'd be out all my money plus return shipping. Then they offered me $15 to just keep (they are awful...I can not wear) I asked them what happened to the 'free return shipping' - they said they do not have that. I asked what I paid the 2.99 for return ins for.
They keep writing and stalling - probably to get to the month and then use that as an excuse.
Buyer beware. There are other bras sold here in America. ( Like I thought this company was) Buy from them.

If I could give Hatmeo a ZERO, that would be accurate for them.

I wanted to return the four bras I purchased. I don’t like them at all! They are cheaply made and they do not look anything like the advertisement.
They are cheap pieces of lace with no support at all. Hatmeo is a total RIPOFF!

Hatmeo advertises the following:

30-Day Return Guarantee
For Unsatisfactory Orders Within 30 Days, If You Are Not Completely Satisfied, Return Them For A Full Refund.

Hatmeo’s Customer Representative offered me a $40 voucher and a refund of $6! Now why in the world would I purchase anything else from that place?

When I finally got an address to return the cheap pieces of lace, they called bras…Hatmeo is located in Shanghai, China. It will cost a minimum of $60 to send the bras back.

What an absolute Ripoff! Why didn’t they advertise this before buying these cheap bras.
Please DO NOT buy anything from Hatmeo. They will not honor their own 30 day guarantee if you are not satisfied!

I have had to wait for a delivery from the 10th April and when I received it today as I was not available yesterday for the delivery I was shocked. It was a very poor attempt at packaging lingerie! Not sure if this is because they could not find the product or what but the boxes were battered and open . I have returned the knickers as they are of extremely poor quality and very thin for nearly £46! you must be joking Bra For Me! They will not last at all. I hope the bras do otherwise these will be sent back as well - they are thin but fit okay.
shame I can't show you the photographs. I also want to add this is because there are no shops anymore for women in certain towns and cities to be able to buy bras anymore.

Bra was really comfy but a little too big for me. Contacted customer services who offered a replacement smaller size for postage only. Really happy with product and customer services.

I am totally disgusted at the fraudulent tactics of this company. I paid for insurance on my order thinking that would give me piece of mind if I needed to return it. The items did not fit and trying to get a refund is proving very frustrating. They offered me $12 . I paid $90 with insurance and freight otherwise I have to send my items back to China. Even though the insurance states they would cover the return cost. I would never purchase from this company again and I am going to take this further as I think it illegal to charge return insurance and not honour it.
It makes out it is an Australia company until you want to return an item.
Bad Business . Sick of the overseas rip offs. Never again… stay clear
I think we all should get in touch with Consumer Affairs and report this company. We need to take action and hopefully stop the scammers.

The bra was not suitable for me, the response to this was very quick and helpful, offering new, unpadded bra for postage costs only. Always very polite in their responses. Thank you

I had a mix up with the bra's and customer service got right back to me and made it right, I don't remember any other service doing what they did to make me happy. thank you

Terrible quality, even worse return process. Wish I’d read these reviews before ordering.

I purchased bras on Dec 13, 2024 for a total of $87.00. It has taken me from January 2025 to March 2025 to finally get NOTHING DONE. At 1st they told me to just keep bras, then they started to offer me small amounts of $. Told them I did not want the bras nor the small amounts of money. Then I was told to send bras back to China at my expense & to insure them, after was told to keep them. They were so small could not get over head, they were cheap looking. Only buy from them if you want to get ripped off. I was finally blocked from leaving any type of comment.

I wish I had read reviews before ordering. China just keeps taking advantage of us & I fell for it. Dollar General has better bras & returning is another joke! RIPOFF

Very very disappointed! I wanted to return it since it fell apart within an hour of my wearing it. So I wrote to customer service requesting the address to send it to. This is what I got!
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Delivery has failed to these recipients.
Your message couldn't be delivered. The Domain Name System (DNS) reported that the recipient's domain does not exist.

Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their domain isn't properly registered at their domain registrar. Give them the error details shown below. It's likely that the recipient's email admin is the only one who can fix this problem.
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For some reason, I think I’ve been scammed!

Ordered 2 Bra's $60, they are terrible, material very flimsy and poorly make. Contacted them and told them I was sending them back and wanted a refund. I was told I would only get a $40 voucher. I had gone out and read their refund policy and said full refund to whatever card you put the purchase on. They disagree. Please don't buy these bras. Not worth is at all. I took the loose and threw them away because I am not paying the shipping charges they wanted due to having to ship them back. Shipping was like 3 times more than I paid to get them. It is nothing but a SCAM!!!!!!!!!!!!!!!!!