Haynes Ford Reviews 

324
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

having just collected our 3rd van this year , would just like to say what a great guy paul gillham has been throughout. fantastic advice and helpfulness in sourcing the correct types of vans for our... See more

Company replied

Rated 4 out of 5 stars

A breath of fresh air.the whole experience put me at ease ! After a negative experience at another ford garage . Kelan the service advisor was a pleasure to deal with ,kept me updated re the time my c... See more

Company replied

Rated 5 out of 5 stars

The staff dealt with the task in hand without any issues . The service staff and sales staff were very helpful at looking after my car from the day before the maintenance check ( Sunday ) until I pick... See more

Company replied

Rated 5 out of 5 stars

As always my experience has been 1st class, from my first contact by phone from Tommy Hodges who explained everything about my recall, dropped my car off handed my keys to Laura and when I returned... See more

Company replied

Company details

  1. Car Dealer

Written by the company

Haynes Ford are Kent's First Ford Dealer offering New and Used Car and Van Sales, Service and Parts since 1911.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

324 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(324)

17 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Issue with the passenger door

Was informed of the issue quickly
And received regular phone calls

May 28, 2025
Unprompted review
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Reply from Haynes Ford

Thanks Marie for your time in leaving us such a great star rating , we really do appreciate it. Glad our comms process worked for you.

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Rated 5 out of 5 stars

A star service

Very friendly and informative no concerns. X

June 6, 2025
Unprompted review
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Reply from Haynes Ford

Thanks Sian, really appreciate you leaving such great feedback - thank you again.

Rated 5 out of 5 stars

Professional service!

Great service! Friendly and professional team. Thank you!

June 6, 2025
Unprompted review
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Reply from Haynes Ford

Thanks Laura for leaving us such a great 5* rating and comment, we really do appreciate your time in doing so.

Rated 5 out of 5 stars

Fast efficient and friendly

Fast, efficient and friendly service

June 5, 2025
Unprompted review
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Reply from Haynes Ford

Thanks David - appreciate that comment and star rating, thanks for your time in leaving it for us.

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Rated 5 out of 5 stars

From booking my appointment to…

From booking my appointment to collecting my car the service was extremely good
Would recommend Haynes ford

June 4, 2025
Unprompted review
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Reply from Haynes Ford

Thank you Julia, great to hear that our processes all worked for you, thanks for your time in letting us know and leaving us such a great rating.

Rated 5 out of 5 stars

Great service

Great service. Very efficient. All the staff were extremely helpful and polite.

June 4, 2025
Unprompted review
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Reply from Haynes Ford

Thank you Scott, really do appreciate your time in leaving us such a positive rating and comment, thank you very much.

Rated 5 out of 5 stars

Excellent service

Excellent service, lovely communication at all times , will definitely use again

June 4, 2025
Unprompted review
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Reply from Haynes Ford

Thank you Glenda for your time in leaving us such a positive review and 5* rating. We really do appreciate it.

Rated 5 out of 5 stars

All of the staff made it very easy to…

All of the staff made it very easy to get my recall and MOT done, the staff are very pleasant right from booking the vehicle in to collecting the vehicle. The staff are a real credit to Haynes. Thank you so much for a pleasant visit and thanks for the lady who made me a coffee whilst I was waiting. As you can see I do not give reviews but I felt that great customer service should be recognised.

June 3, 2025
Unprompted review
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Reply from Haynes Ford

Thank you for taking the time to leave us a review Jamie, we really appreciate it, especially as it isn't something you do that often. Makes it more special to us that you have done so for us. Thanks again.

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Rated 5 out of 5 stars

Excellent Communication and Service

The booking process was simple. Using the twilight shift was very convenient. The comms from the Service team back to us was timely and informative. As a fellow motor retailer, we are aware of what good looks like, and i am impressed.

June 2, 2025
Unprompted review
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Reply from Haynes Ford

Thanks Sytner - appreciate that !

Rated 5 out of 5 stars

Brilliant service team

Everytime I've gone down there to get my car looked at and fixed all people from the service team have been so helpful in everyway possible

May 27, 2025
Unprompted review
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Reply from Haynes Ford

Hi Reece, many thanks for your time in leaving us such a positive review and rating, we really do appreciate it. Thanks again !

Rated 5 out of 5 stars

Ford fiesta

The interaction from booking the car in till the pickup went well without any problems

May 30, 2025
Unprompted review
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Reply from Haynes Ford

Thanks Gillian, we really do appreciate that comment and star rating, thanks for your time in leaving it for us.

Rated 5 out of 5 stars

Usual good service

Usual good service. Car sorted on time. Alex is really good. I will stay with this dealership

May 29, 2025
Unprompted review
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Reply from Haynes Ford

Thanks Gavin, really good of you to take the time to review us. Thank you again.

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Rated 5 out of 5 stars

Very efficient service and MOT

Very efficient service and MOT. Kept informed throughout and work completed on time.

May 29, 2025
Unprompted review
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Reply from Haynes Ford

Thanks Nigel, we appreciate that star rating and comment, thank you !

Rated 5 out of 5 stars

Helpful staff

Helpful staff, attentive to your needs and also informative as to the stage of your car. Said that it would take an hour and it did take exactly an hour.

May 29, 2025
Unprompted review
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Reply from Haynes Ford

Thanks Medi - we really do appreciate your time in reviewing us, thank you.

Rated 5 out of 5 stars

Exceptional Service from Start to Finish

I had a fantastic experience with Ford! From the moment I walked in, the staff was friendly, professional, and clearly knowledgeable. They took the time to explain what needed to be done and provided honest recommendations without trying to upsell unnecessary services.

The work was completed on time, and my car is running better than ever. I really appreciated their transparency, fair pricing, and commitment to quality. It’s rare to find a car service company you can truly trust, and I’m glad I found them. Highly recommend!

May 25, 2025
Unprompted review
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Reply from Haynes Ford

Thank you Johan for such a glowing endorsement, we really appreciate your time in leaving us feedback and such a great star rating. Thanks again.

Rated 5 out of 5 stars

Everything Professionally Managed

Everything went well, friendly staff, prompt attention and a nice atmosphere

May 28, 2025
Unprompted review
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Reply from Haynes Ford

Thanks Sandra, we really do appreciate your time in leaving us such a great star rating and comment.

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Rated 5 out of 5 stars

Ford Service

Great communication and friendly staff.

May 23, 2025
Unprompted review
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Reply from Haynes Ford

Thanks John, appreciate that comment and rating.

Rated 5 out of 5 stars

My experience at Hayes

The young team who signed me in, checked my car and kept me informed of the progress of my service and MOT were very helpful and informative. Everything ran smoothly with no problems. I was most impressed with the video showing the underneath of my car and what was happening to it. I have always been happy with the service given at Haynes.

May 27, 2025
Unprompted review
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Reply from Haynes Ford

Thank you Barbara, we really do appreciate your time in leaving us such positive feedback and a great 5* rating. Will ensure that it is passed onto our team. Thanks again !

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