having just collected our 3rd van this year , would just like to say what a great guy paul gillham has been throughout. fantastic advice and helpfulness in sourcing the correct types of vans for our... See more
Company replied
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having just collected our 3rd van this year , would just like to say what a great guy paul gillham has been throughout. fantastic advice and helpfulness in sourcing the correct types of vans for our... See more
Company replied
A breath of fresh air.the whole experience put me at ease ! After a negative experience at another ford garage . Kelan the service advisor was a pleasure to deal with ,kept me updated re the time my c... See more
Company replied
The staff dealt with the task in hand without any issues . The service staff and sales staff were very helpful at looking after my car from the day before the maintenance check ( Sunday ) until I pick... See more
Company replied
As always my experience has been 1st class, from my first contact by phone from Tommy Hodges who explained everything about my recall, dropped my car off handed my keys to Laura and when I returned... See more
Company replied
Haynes Ford are Kent's First Ford Dealer offering New and Used Car and Van Sales, Service and Parts since 1911.
Haynes Group, 23 Ashford Road, ME14 5DQ, MAIDSTONE, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Was informed of the issue quickly
And received regular phone calls

Reply from Haynes Ford

Reply from Haynes Ford
Great service! Friendly and professional team. Thank you!

Reply from Haynes Ford

Reply from Haynes Ford
Very healpful happy with the service thank you

Reply from Haynes Ford
From booking my appointment to collecting my car the service was extremely good
Would recommend Haynes ford

Reply from Haynes Ford
Great service. Very efficient. All the staff were extremely helpful and polite.

Reply from Haynes Ford
Excellent service, lovely communication at all times , will definitely use again

Reply from Haynes Ford
All of the staff made it very easy to get my recall and MOT done, the staff are very pleasant right from booking the vehicle in to collecting the vehicle. The staff are a real credit to Haynes. Thank you so much for a pleasant visit and thanks for the lady who made me a coffee whilst I was waiting. As you can see I do not give reviews but I felt that great customer service should be recognised.

Reply from Haynes Ford
The booking process was simple. Using the twilight shift was very convenient. The comms from the Service team back to us was timely and informative. As a fellow motor retailer, we are aware of what good looks like, and i am impressed.

Reply from Haynes Ford
Everytime I've gone down there to get my car looked at and fixed all people from the service team have been so helpful in everyway possible

Reply from Haynes Ford
The interaction from booking the car in till the pickup went well without any problems

Reply from Haynes Ford
Usual good service. Car sorted on time. Alex is really good. I will stay with this dealership

Reply from Haynes Ford
Very efficient service and MOT. Kept informed throughout and work completed on time.

Reply from Haynes Ford
Helpful staff, attentive to your needs and also informative as to the stage of your car. Said that it would take an hour and it did take exactly an hour.

Reply from Haynes Ford
I had a fantastic experience with Ford! From the moment I walked in, the staff was friendly, professional, and clearly knowledgeable. They took the time to explain what needed to be done and provided honest recommendations without trying to upsell unnecessary services.
The work was completed on time, and my car is running better than ever. I really appreciated their transparency, fair pricing, and commitment to quality. It’s rare to find a car service company you can truly trust, and I’m glad I found them. Highly recommend!

Reply from Haynes Ford
Everything went well, friendly staff, prompt attention and a nice atmosphere

Reply from Haynes Ford

Reply from Haynes Ford
The young team who signed me in, checked my car and kept me informed of the progress of my service and MOT were very helpful and informative. Everything ran smoothly with no problems. I was most impressed with the video showing the underneath of my car and what was happening to it. I have always been happy with the service given at Haynes.

Reply from Haynes Ford
Kept informed and updated on the status of our car

Reply from Haynes Ford
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