Hayes always make me smile whenever I walk through their door.the girls are always so bright and bubbly happy to help.Atherlie booked our holiday to Cyprus .she was as always extremely friendly, help... See more
Company replied
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See what reviewers are saying
Girls in Billingham branch are always helpful, professional and friendly. We knew what we wanted but they booked it for us and sorted our insurance and printed off our paperwork. They guided us on dow... See more
Company replied
Really welcoming staff at our local branch, just returned from a family holiday where we were supported every step of the way to make sure we were fully prepared. Returned from holiday and went to exc... See more
Company replied
I have always been happy to give a good review for Hays travel. I have booked many times with them and always been very happy with the friendly, professional and helpful attitude from the staff. I hav... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
61 Queensway, TS23 2ND, Billingham, United Kingdom
- 01642 535822
5.0
Excellent
1K reviews
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Reply from Hays Travel - Billingham
Thank you for booking and leaving this review for us, What another lovely holiday you have to look forward too
Reply from Hays Travel - Billingham
Thanks so much for the feedback and your 5* review. It was a pleasure helping you book your trip. I hope you have a lovely time! Kind regards, Gemma :)
As ever the staff at Hays Billingham…
As ever the staff at Hays Billingham are consistently approachable, knowledgeable and welcoming.
March 22, 2026
Reply from Hays Travel - Billingham
Hello. Thank you so much for leaving me this 5 star review! I hope you have an amazing time in the Norway's Fjords :) Thanks, Paige
Came in too buy travel insurance staff…
Came in too buy travel insurance staff where very helpful and told me different options.
March 22, 2026
Reply from Hays Travel - Billingham
Hello Rob. Thank you so much for taking the time to leave me this review! It was a pleasure to meet you :) Have a great trip. Many thanks, Gemma
Helpful and knowledgeable member of…
Helpful and knowledgeable member of staff helped us to get all our requirements for our holiday.
March 20, 2026
Reply from Hays Travel - Billingham
Hello. Thank you so much for leaving me this 5 star review! It was my pleasure booking your holiday for you and I hope you have an amazing time in Albufeira :) Many thanks, Jasmine
Reply from Hays Travel - Billingham
Thank you for taking the time to leave us a 5 star review we really appreciate it
Thanks Abbie :)
Staff were very friendly and I received…
Staff were very friendly and I received prompt phone calls and emails regarding my booking.
Explained all details clearly and friendly manner
March 13, 2026
Reply from Hays Travel - Billingham
Hi Mark, thanks so much for taking the time to leave this 5* review, we really appreciate this and loved booking your cruise for you
Annie :)
Reply from Hays Travel - Billingham
Thanks so much for taking the time to review Abbie's service. I'll be sure to pass your comments on to her. Kind regards, Gemma :)
Reply from Hays Travel - Billingham
Thanks so much for taking the time to leave Annie a 5* review. It's much appreciated and we are so grateful for your loyal custom. Kind regards, Gemma x
Reply from Hays Travel - Billingham
Thank you so much for taking the time to leave Abbie a 5* review. I will make sure your comments are passed on to her. Have a wonderful trip! Kind regards, Gemma :)
Reply from Hays Travel - Billingham
Thank you so much for booking with us and taking the time out of your day to leave this review for us :-)
Booked a holiday for September 2027
Booked a holiday for September 2027
Made very welcome from going in travel agents to completing my booking
Everything sorted for regarding holiday
Hotel transfers and seats on plane
I highly recommend booking a holiday with Hays Travel Billingham all staff as very professional and so helpful THANK YOU
February 27, 2026
Reply from Hays Travel - Billingham
Thank you so much for taking the time to leave me this wonderful 5* review. It's always a pleasure to see you in branch and help you with your trips. We all hope you have the best time! Kind regards, Gemma :)
Had a look at a few holidays as I did…
Had a look at a few holidays as I did want a three day break in the lakes but only found a two day one
March 1, 2026
Reply from Hays Travel - Billingham
Sorry there wasn't any 3 days available, We hope you still have an amazing time. Thanks Paige
Reply from Hays Travel - Billingham
Thank you for taking the time to leave us a 5 star review. I hope you have an amazing time at the F1!
Thanks
Abbie :)
Booking
I haven't booked anything since covid. But Charlotte at billingham looked after me lovely.
Regards
Ann Todd
February 26, 2026
Reply from Hays Travel - Billingham
Thank you for booking with me! It was a pleasure to help you, I hope you and your grandaughter have a lovely time away :-) Charlotte
The whole process was handled extremely…
The whole process was handled extremely well
Ensuring my requests were met and all the information I asked for provided
It’s such a pleasure to talk to people that ensued I had the best options available to me
February 25, 2026
Reply from Hays Travel - Billingham
Thank you so much for leaving this lovely feedback for Abbie and for trusting us to book your holiday. :-)
Reply from Hays Travel - Billingham
Thank you for leaving such a lovely 5* review. Thanks, Jasmine :)
Always 5 star service
February 21, 2026
Reply from Hays Travel - Billingham
Hello,
Thank you for such a lovely comment! It was a pleasure booking your holiday, we hope you all have a fantastic time :)
Thank you x
Everything I asked for was completed…
Everything I asked for was completed efficiently and quickly so I was really pleased.
February 11, 2026
Reply from Hays Travel - Billingham
Thank you so much for taking the time to leave Paige a 5* review. She'll be really pleased with your comments. We appreciate you booking with us. Kind regards, Gemma xx
Very friendly and helpful staff
February 13, 2026
Reply from Hays Travel - Billingham
Hello. Thank you so much for leaving me this 5 star review. Thank you for booking with us again and I hope you have an amazing time in Fuerteventura :) Many thanks, Paige
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