Hays Travel - Brentwood Reviews 

We find all of the staff at Hays Brentwood really polite, helpful and knowledgeable, but Dan is a cut above the rest. His knowledge of places and products is outstanding. He always manages to find the right solution to our holiday wishes. We wouldn’t go anywhere else to book our holidays.

Spoke with Carol, very helpful and she got me a great deal. Thank you

Service from Nidal and Dan is great

We have had the pleasure of booking our holiday with hays for a few years now, it always feels like the staff know what we like and always seem to come up trumps.
Looking forward to our next venture.

Staff was helpful and help to give us a quote and managed to book our cruise for the week were looking

Great service from Robert at the Brentwood Branch.

Very helpful and pleasant staff

Very helpful and patient. Came up with ideas we wouldn’t have thought about. Leanne was great at Brentwood .

We always book our holiday's with Hays travel Brentwood, and have done for many years, we always get a friendly welcome, and professional excellent service through out, nothing seems too much trouble for them.
Well done to all the staff!

Dan and his team in Hays travel in Brentwood Essex have an amazing team. They can not do enough for us, nothing is too much trouble. I would highly recommend them.

Leann made it very easy to book a holiday.
Looking forward to the next step

We always use Hays Travel. They are always so welcoming and our agent, Carol, went above and beyond to find our perfect holiday, even staying past the closing time.

Intelligent conversation around our wishes, tailored advice and a good price.

Sam lovely who done booking and very attentive. Listened to what I wanted and needed for holiday. Wasn’t pushy or hurried into booking. Hays in general staff seemed and were pleasant and polite.

Very disappointing experience with Hays Travel Brentwood

We booked a 7-night P&O cruise through Hays Travel Brentwood for four people in three cabins. We specifically chose and paid extra for three cabins together after Dan showed us the Deck 14 plan and the available cabins.

When we boarded, we discovered that one cabin had been booked three decks away from the other two. This was not what we booked or paid for.

I spent every day of our cruise going to Guest Services trying to resolve the problem and also contacted Hays Travel and P&O. Unfortunately, the ship was full and nothing could be done.

This caused considerable stress and upset and significantly affected our holiday. My 83-year-old mother needed me nearby hence why we booked next to each other.

After we returned, Dan apologised and acknowledged that something had gone wrong with the booking. Hays Travel’s Compensation Department also acknowledged that there had been a “genuine oversight”, but after taking the matter through their complaints procedure and ABTA, Hays Travel refused to offer more than £250.

The issue is simple: we paid for three cabins together and did not receive what we booked or paid for.
The holiday in total was over £5,000.

Very disappointing

My booking was dealt with over the phone and it was very efficient and I was called back as promised which resulted in a short cruise being booked

Fantastic booking experience with Dan. Very professional and thorough, Hays are my go to for holiday bookings.

Always a great experience from Carol at Hays Travel Brentwood she's so helpful we never feel rushed in her presence and have had lovely holidays on her recommendation x

We get a warm welcome at Hays Travel in Brentwood, it is a very proffesional cheery environment. We always try to see Becky as she knows our preferences. She is so efficient and helpful, she will keep showing us options until we are 100% happy, she seems to know where we would be booking before we do! I will always recommend Hays in Brentwood.