I haven't been into a travel agent for years, this experience was so good that I will now book holidays this way. Charlotte immediately understood my very specific requirements and came up with suitab... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Peter at the branch was so helpful - a great asset to your business I feel - nothing was too much trouble and he spent ages to get us where we wanted to go
Company replied
Charlotte in Your Cheltenham branch was so very helpful to me in booking my cruise I will give her 100% she went through everything with me booked it and I can’t say enough about her. She was so good... See more
Company replied
Quick friendly service with patience of old Nick whilst we changed the plans several times to arrive at the required outcome.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
159 High Street, GL50 1DF, Cheltenham, United Kingdom
- 01242808481
4.9
Excellent
621 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As usual all very smooth & simple
As usual all very smooth & simple. Very easy & professional.
August 21, 2026
Reply from Hays Travel - Cheltenham
Thank you for your feedback, it was a pleasure :)
Peter in the Cheltenham branch is very…
Peter in the Cheltenham branch is very helpful, communication is very quick and clear, thank you Peter for all your help with this years cruise which was amazing our 2027 family holiday to Egypt 🇪🇬
August 21, 2026
Reply from Hays Travel - Cheltenham
Thank you Kerry for your kind review. Its always a pleasure to see you and Wesley. I really appreciate your loyal custom. Very best Peter
Fantastic service
Peter at the branch was so helpful - a great asset to your business I feel - nothing was too much trouble and he spent ages to get us where we wanted to go
August 14, 2026
Reply from Hays Travel - Cheltenham
Thanks Debs, Nigel, we managed to get there in the end. It was great challenge and I'm delighted we found a nice villa in your preferred Greek island. Have a great time, all the best Peter
Excellent service
I haven't been into a travel agent for years, this experience was so good that I will now book holidays this way. Charlotte immediately understood my very specific requirements and came up with suitable suggestions within five minutes. Written communication following this was helpful and, as a result, we've booked a holiday. Thank you!
August 11, 2026
Reply from Hays Travel - Cheltenham
Thank you so much for this lovely feedback! I'm glad I found options that met your requirements so quickly. I look forward to assisting you again in the future! - Charlotte
Charlotte in Your Cheltenham branch was…
Charlotte in Your Cheltenham branch was so very helpful to me in booking my cruise I will give her 100% she went through everything with me booked it and I can’t say enough about her. She was so good thank you.
August 12, 2026
Reply from Hays Travel - Cheltenham
Thank you for the fantastic feedback! I'm so glad I was helpful in booking your cruise. I really appreciate your kind words - Charlotte
Reply from Hays Travel - Cheltenham
Thank you very much
Quick friendly service with patience of…
Quick friendly service with patience of old Nick whilst we changed the plans several times to arrive at the required outcome.
August 2, 2026
Reply from Hays Travel - Cheltenham
Thank you for your feedback Paul, it was a pleasure as always! Have a fab time! - Lindsay
David in hays Cheltenham was excellent…
David in hays Cheltenham was excellent he sorted holiday out wound calmly as usual
August 15, 2026
Reply from Hays Travel - Cheltenham
Thanks for posting your kind review. Kind regards The Cheltenham team
A Holiday booked
Ashleigh was professional but friendly and she could answer our questions
August 16, 2026
Reply from Hays Travel - Cheltenham
Thank you for your lovely review :)
Very helpful assistant
Very helpful assistant, coudnt do enough for us, taylor made the perfect location
August 14, 2026
Reply from Hays Travel - Cheltenham
Thanks Jim, really appreciate your kind words. All the best Peter
Went in not sure exactly where we…
Went in not sure exactly where we wanted to go. With the help of David booked a holiday that suited us.
August 14, 2026
Reply from Hays Travel - Cheltenham
Thank you for your feedback :) it was a pleasure.
I always book my holidays with Hays as…
I always book my holidays with Hays as I am confident with the price and service I receive.
August 11, 2026
Excellent Charlotte was professional…
Excellent Charlotte was professional helpful and very friendly
August 9, 2026
Reply from Hays Travel - Cheltenham
Thank you for the lovely review! I'm glad I was professional, helpful and friendly whilst booking your holiday! - Charlotte :)
Charlotte was great
Charlotte was great, really helpful and made a holiday we hadn’t planned where to go incredibly easy.
August 9, 2026
Reply from Hays Travel - Cheltenham
Thank you for your wonderful 5-star review! I'm glad I was really helpful and made planning your holiday incredibly easy! - Charlotte :)
We found the staff extremely helpful…
We found the staff extremely helpful with everything
July 28, 2026
Very good quick informative good…
Very good quick informative good helpful advice will use them again
August 5, 2026
Quick helpful service felt very…
Quick helpful service felt very confident going ahead with my booking.
August 4, 2026
Reply from Hays Travel - Cheltenham
Thank you for your lovely review :)
Very helpful took the time to find what…
Very helpful took the time to find what we asked for, did it with a smile Very friendly.
August 4, 2026
Reply from Hays Travel - Cheltenham
Thank you for the great feedback! I appreciate your kind words - Charlotte :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.