As always Lisa was very helpful. Helped us decide between a couple of hotel options and made the whole process of booking a holiday very easy. We were booking for more than one couple in separate book... See more
Company replied
Location
Switch locationK2 Dudley Court, Manor Walks Shopping Centre, NE23 6UT Cramlington, GB
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See what reviewers are saying
We dealt with Lisa when we came into the cramlington branch. She’s absolutely lovely, friendly, knowledgeable and listened. To be honest all the staff are lovely and we always book our holidays thro... See more
Company replied
The staff are brilliant and always greet you with a smile and good morning / afternoon plus say our first names as we’re in there often enough. Nothing was a problem for the staff when we were e... See more
Company replied
It’s a pleasure to walk into Hays at Cramlington . Staff always pleasant and helpful. I especially like to see Lisa who has always been very helpful and always tries to help as much as possible . Than... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
K2 Dudley Court, Manor Walks Shopping Centre, NE23 6UT, Cramlington, United Kingdom
- 01670 897395
5.0
Excellent
2K reviews
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We had a very helpful young lady who…
We had a very helpful young lady who was in the process of training a young man, they were both very helpful and professional.
August 21, 2026
Winter holiday
Always book with hays travel, they are friendly and helpful.
The booking process is very easy
August 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service From Masey
Excellent service From Masey
Very pleasant and knowledgeable
Thank you
August 20, 2026
Reply from Hays Travel - Cramlington
Thank you so much for your lovely review Norma im so glad you were pleased by my service.
Thanks Macey :)
Reply from Hays Travel - Cramlington
Hi Jessica , if you give us a call we can talk you through how you manage to get logged in.
Thanks Macey :)
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Debs :)
Deb was very helpfull and friendly this…
Deb was very helpfull and friendly this is my first time booking a holiday, she went by step by step and said to come in at anytime
August 16, 2026
Reply from Hays Travel - Cramlington
Hello,
Thank you for your wonderful 5-star review! I am so pleased to hear that your first holiday booking experience was so positive and that our team was helpful.
Kind Regards
Debs
Reply from Hays Travel - Cramlington
Thanks for your 5* Review. We pride ourselves on giving you all of the information to make an informed decision when booking your holiday - Have a wonderful trip
Faye.
The young girl who took my booking was…
The young girl who took my booking was very friendly and helpful.
August 16, 2026
Reply from Hays Travel - Cramlington
Mrs Gunn,
Thank you so much for your wonderful feedback! We are delighted to hear that Jersey was friendly and helpful during your booking process. We appreciate you taking the time to share your positive experience.
Kind Regards
Hays Travel Hastings
Richard was so helpful and kind your…
Richard was so helpful and kind your staff seem genuinely friendly giving amazing service
August 16, 2026
Reply from Hays Travel - Cramlington
Thank you so much for your kind review Mrs Mitchell. I hope you have a fantastic holiday and come back to see us again :)
Richard
Very efficient and straightforward…
Very efficient and straightforward service
Friendly staff
August 16, 2026
Reply from Hays Travel - Cramlington
Hi Valerie,
Thank you so much for your wonderful feedback! We are delighted to hear that you found our service efficient. We look forward to booking you again in the future.
Have a fantastic holiday.
-Jersey
A special thank you to Richey for all…
A special thank you to Richey for all his help.
August 16, 2026
Reply from Hays Travel - Cramlington
Thank you so much Claire for your kind review, It's always a pleasure to help with all of your amazing holidays. - Looking forward to hear all about it!
Richey
Richard is a huge asset to Hays Travel
Richard is so helpful, attentive and a huge asset to Hays Travel
August 16, 2026
Reply from Hays Travel - Cramlington
Thank you so much for your fantastic review! Its always a pleasure to help with your holidays! :)
Richard
It’s a pleasure to walk into Hays at…
It’s a pleasure to walk into Hays at Cramlington . Staff always pleasant and helpful. I especially like to see Lisa who has always been very helpful and always tries to help as much as possible . Thank you again Lisa
August 14, 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
Ameila is the most amazing agent ive…
Ameila is the most amazing agent ive come across. As regular customer we always strive to reach out to her 1st. Shes friendly and amazing knowledgeable on her subject
August 15, 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Amelia :)
Holiday Planning
Lisa at Hays travel Cramlington is.always very helpful and informative.
August 6, 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
The guys were great at the Cramlington…
The guys were great at the Cramlington branch so knowledgeable of all the holidays and everyone had a smile
August 14, 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Amelia :)
Always very helpful all the staff make…
Always very helpful all the staff make it a very enjoyable experience every time I go in
August 6, 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Lisa :)
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Amelia :)
We went in the shop with a destination…
We went in the shop with a destination & hotel in mind.But we found the young lady very helpful,polite and patient with us old pensioners.
August 13, 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Jersey :)
Another great city break booked!
We called into our local Hays branch in Cramlington and Richey was very helpful, knowledgeable and polite in finding the exact holiday we were looking for. Very happy 😊. Thank you!
August 11, 2026
Reply from Hays Travel - Cramlington
Thank you for leaving such a lovely review, im so glad you had the best experience in store!
Thanks Richey :)
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