Fast efficient friendly service as usual,I always book through Hays travel. Highly recommend for all you holiday needs. Nothing is too much trouble. Peace of mind that you have everything sorted for... See more
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Wouldn’t travel without Hay’s customer focused staff. Hays have ensured that my holiday ran as smoothly as possible and dealt with my assisted travel needs with professionalism and knowledge and check... See more
Company replied
We have used Hayes Travel on many occasions and always found them very helpful and knowledgeable in dealing with our requirements. On our last visit we were booking two holidays for 2027 for ourselves... See more
Company replied
My friend and I just popped in to check on what was available and saw Michelle who was very helpful and knowledgeable about where we were going. An overall positive experience
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
35 West Mall Upper Level Crystal Peaks, S20 7PN, Sheffield, United Kingdom
- 01144075198
5.0
Excellent
3K reviews
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Had been into a couple of travel agents…
Had been into a couple of travel agents to book a holiday for September without any luck, didn’t seem to have the knowledge what I was looking for.
We went into Hays at crystal peaks and were greeted by Louise. She instantly took charge , took all our requirements and set about finding us a holiday.
She was very professional and helpful and would Definately book with her again. Thanks Louise you are a credit to the company. X
August 10, 2026
Reply from Hays Travel - Crystal Peaks
Katrina,
We are so pleased to hear about your positive experience and that our colleague was able to find the perfect holiday for you. We appreciate your kind words and look forward to assisting you again!
Kind Regards
Hays Travel
Always a great experience
Always a great experience - good advice and tenacity to find the holiday that best suited us without pressure.
August 9, 2026
Reply from Hays Travel - Crystal Peaks
Mrs Jan Xan,
Thank you for your wonderful feedback! We are so pleased to hear that you had a great experience and that our team provided good advice and tenacity to find the perfect holiday without pressure.
Kind Regards
Hays Travel
Great experience booking our cruise
Great experience booking our cruise! Michelle was very helpful and efficient!All the staff at this branch are very professional and go that extra mile for their customers. Would always recommend Hays Travel.
August 9, 2026
Reply from Hays Travel - Crystal Peaks
SUSAN HUTCHINSON,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you had such a positive experience with us. We always strive to go above and beyond for our customers, and it's fantastic to know that our team provided such professional and helpful service. We truly appreciate your recommendation.
Kind Regards
Hays Travel
Reply from Hays Travel - Crystal Peaks
Julie,
Thank you so much for your wonderful feedback! That means a lot to all of us.
Kind Regards
Hays Travel
A good day with Jessica.
We met with Jessie, we spent a good 3 hours with her, we knew what we wanted and she delivered to what we think is a good deal. She is very understanding and a credit to the company.
August 7, 2026
Reply from Hays Travel - Crystal Peaks
T Buckingham,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that everything was sorted out for you. We appreciate your kind words.
Kind Regards
Hays Travel
Made you feel welcome and helped with…
Made you feel welcome and helped with what I was looking for
August 6, 2026
Reply from Hays Travel - Crystal Peaks
Sarah Millington,
Thank you for your wonderful review! We are so pleased to hear that you felt welcome and that we were able to assist you in finding what you were looking for. Your feedback is greatly appreciated.
Kind Regards
Hays Travel
David was a great help
July 24, 2026
Reply from Hays Travel - Crystal Peaks
Angela Hill,
Thank you for your 5-star review! We are so pleased to hear that you had such a positive experience with our team. We truly appreciate you taking the time to share your feedback.
Kind Regards
Hays Travel
Millie was lovely talked us through…
Millie was lovely talked us through everything she was doing, ensured we understood. Very friendly and professional a credit to Hays🙂
August 6, 2026
Reply from Hays Travel - Crystal Peaks
Doreen Warrington,
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was professional and explained everything clearly. We will be sure to pass on your kind words.
Kind Regards
Hays Travel
Reply from Hays Travel - Crystal Peaks
Keith,
Thank you for your fantastic 5-star review! We are so pleased to hear that you have consistently received good, honest service from us. We truly appreciate your continued support.
Kind Regards
Hays Travel
Holiday booked
AnnaLee had sorted all our holiday requirements. So when we arrived into the shop most of the details had been completed. We spoke to another agent, called Anna, she very helpful and ensured that all the information and requirements were correct. Its always a pleasure to book through Hayes at crystal peaks
August 5, 2026
Reply from Hays Travel - Crystal Peaks
nick,
Thank you so much for your wonderful review! We are so pleased to hear that our team was so helpful and efficient in arranging your holiday. We truly appreciate your kind words and look forward to assisting you again in the future.
Kind Regards
Hays Travel
Reply from Hays Travel - Crystal Peaks
Alan ,
Thank you for your lovely 5-star review. We are so pleased to hear that you found our travel representative to be very knowledgeable.
Kind Regards
Hays Travel
Very helpful and friendly,explained…
Very helpful and friendly,explained about the holiday,she was brilliant
August 6, 2026
Reply from Hays Travel - Crystal Peaks
Peter,
Thank you for your wonderful feedback! We are absolutely delighted to hear that you had such a positive experience and found our team so helpful.
Kind Regards
Hays Travel
Abigail was so lovely she made us feel…
Abigail was so lovely she made us feel comfortable with her straight away ,looked at different cabins dates weather ect for us very helpful everything went smoothly definitely be back to book our next holidays.
August 5, 2026
Reply from Hays Travel - Crystal Peaks
Liann,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that everything went smoothly. We look forward to helping you book your next holidays!
Kind Regards
Hays Travel
Jo advisor Crystal peaks branch
I usually book online myself. But as this holiday is also for my daughters wedding I wanted location to be precise. Jo who assisted me with choosing the right choice for me was lovely not pushy and listened to my requests.i will now use this store for future holidays .
August 5, 2026
Reply from Hays Travel - Crystal Peaks
Louise Crump,
We are so pleased to hear that our colleague provided such excellent service and listened to your requests for such a special holiday. We truly appreciate your kind words and look forward to helping you with future travel plans!
Kind Regards
Hays Travel
Excellent staff
Excellent staff , really helpful and informative, always had an excellent experience wth them,
Would definitely recommend them
July 10, 2026
Reply from Hays Travel - Crystal Peaks
Thank you for your wonderful feedback! We are so pleased to hear that our staff were helpful and informative.
Kind Regards
Hays Travel Crystal Peaks
Anna and Rhiann
Anna and Rhiann
Who I always go to for advice and book anything are very professional and give great advice
July 29, 2026
Reply from Hays Travel - Crystal Peaks
Thank you so much for your wonderful feedback! We are delighted to hear that you consistently receive professional and helpful advice.
Kind Regards
Hays Travel Crystal Peaks
We were very satisfied with the help…
We were very satisfied with the help Michelle gave us sorted everything thing out including insurance and car parking
August 5, 2026
Reply from Hays Travel - Crystal Peaks
Thank you for your fantastic 5-star review! We are so pleased to hear that our team was able to assist you with all the details, including insurance and car parking.
Kind Regards
Hays Travel
Easy as usual
Abbey was so helpful and completely understood what I needed. Joyful and enthusiastic,wonderful to talk to.
August 4, 2026
Reply from Hays Travel - Crystal Peaks
Mrs Stones,
Thank you for your wonderful feedback! We're so pleased to hear that Abi was helpful and understood your needs perfectly.
Kind Regards
Abi
Hays Travel Crystal Peaks
Awesome teamfantastic stuff at crystal…
Absolutely fantastic stuff at crystal peaks sheffield branch. Dealt with all my enquiries, and helped me through the booking process and everything else I was worried about. I am disabled, and I need things explaining very carefully to me. This was done with absolute
Respect and dignity. They also went above, and beyond, they are a fantastic group of people. You should be very proud, thank you so much hayes, travel.I would never book anywhere else. michelle rhiannon, judith and abbey and the rest of the team you are awesome.!
August 4, 2026
Reply from Hays Travel - Crystal Peaks
customer,
Thank you so much for your wonderful feedback! We are absolutely thrilled to hear about your positive experience at our Crystal Peaks Sheffield branch. It's fantastic to know that our team was able to assist you with such respect and dignity, and that they went above and beyond to help you with your booking. We truly appreciate your kind words and are so proud of our team.
Kind Regards
Hays Travel
Rhian was very hell ful to get a good…
Rhian was very hell ful to get a good jolidsy package for me
July 28, 2026
Reply from Hays Travel - Crystal Peaks
Roy Phillips,
We are so happy to hear that we were able to help you find a great holiday package!
Kind Regards
Hays Travel
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