Great experience all staff fantastic, I dealt with Emma as usual and she always knows what I want, books the holiday parking and also sorts out assistance at the airport. Wouldn’t go anywhere else to... See more
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Friendly staff, understood what we were looking for. Made sure we understood everything. Made helpful suggestions when we were unsure of things. Nothing seemed too much trouble. Excellent customer ser... See more
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We always get a lovely welcome at the Mold shop..the ladies are brill. They are genuinely interested in how your holidays went. Christine found us a really good deal for a holiday for next year, she... See more
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This was my first experience of booking a holiday with Hays travel but certainly won’t be my last. Excellent service and staff went above and beyond to find a holiday that suited us. Thank you!!
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
The Cross 4-5, CH7 1ER, Mold, Wales, United Kingdom
- 01352 757000
4.9
Excellent
639 reviews
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Happy with the service
A very efficient, helpful and pleasant lady that booked the holiday for us.
Unfortunately, I had to wait quite a time to speak to someone. However, it was Saturday and probably the busiest time of the week.
April 25, 2026
Reply from Hays Travel - Don Bircham Travel
Hello Mrs Garner,
We appreciate your feedback and we are happy to hear the booking experience was positive. Saturday's are one of our busiest days here in Mold, so unfortunately, this does mean sometimes a little wait until a staff member becomes free. However we really appreciated your patience and custom.
Kind Regards
Hays Travel Mold.
Helpful and Knowledgeable staff.came…
Helpful and Knowledgeable staff.came out with exactly the holidays I wanted.
April 26, 2026
Reply from Hays Travel - Don Bircham Travel
Hi Mr Kemp,
We appreciate your review and are so happy to hear that our staff helped you discover the perfect holiday(s) :).
Kind Regards
Hays Travel Mold
Debbie in mold is great and always…
Debbie in mold is great and always finds us a holiday to suit our varied requirements
April 19, 2026
Reply from Hays Travel - Don Bircham Travel
Hi Clare,
We appreciate you taking the time to leave us your kind feedback. We are so happy that Debbie can always find the perfect holiday for you..
Kind Regards
Hays Travel Mold
Reply from Hays Travel - Don Bircham Travel
Hi Angela,
We appreciate you taking the time to leave Emma such a wonderful review! We are so happy to hear about your positive experience.
Kind Regards
Hays Travel Mold
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave a lovely review! We really value your loyalty.
Thanks again,
Lydia
Hays Travel, Mold
Excellent experience at Hays in Mold
Excellent experience at Hays in Mold, without naming, L was extremely pleasant,helpful and knowledgeable and I would certainly go back for my next Holiday, thanks
April 18, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your review. It has been a pleasure to book your holidays and are so pleased that you enjoy your experience whilst in store
As always excellent customer care /
As always excellent customer care /
Great patience and knowledge/ Debbie is brilliant and we always get excellent service from the team
April 18, 2026
Reply from Hays Travel - Don Bircham Travel
Hi Mrs Magaw,
We appreciate your kind words! We're happy to hear that you consistently receive excellent service and care from our knowledgeable and patient team.
Kind Regards
Hays Travel, Mold.
Another great holiday found by Laura…
Another great holiday found by Laura Bellis. She really understands the type of trip we enjoy. She really is great at her job and is always very pleasant and efficient.
April 17, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you so much for taking the time to leave your kind review. It is always a pleasure to book holidays for you and Anne and can't believe how quick we booked this trip!!!! Thank you so much for returning to book with me
Jessica from Mold branch always goes…
Jessica from Mold branch always goes out her way to look and find the best packages always nothing is too much trouble
April 14, 2026
Reply from Hays Travel - Don Bircham Travel
Hi Lyndsey ,
We're so happy to hear that Jess always provides such wonderful service. We appreciate you taking the time to share your positive experience.
Regards
Hays Travel, Mold.
Laura Mc Gilveray was wonderful booking…
Laura Mc Gilveray was wonderful booking our holiday to Norway and so supportive that we asked her to book our next one .she is so professional and attuned to customers needs
April 11, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you so much for the lovely review, Kathy. It's always a pleasure to look after you all. See you soon :)
All ways excellent service from the…
All ways excellent service from the staff in the Mold shop and all ways find what you want 👏
April 10, 2026
Reply from Hays Travel - Don Bircham Travel
We appreciate your kind words regarding the excellent service you receive from us all here! We're so glad you find what you are looking for and you have another lovely holiday soon!
Superb advice from Christine
Superb advice from Christine, so pleased with the service provided, we’ve used Hays before and never been disappointed so all good folks!!
April 9, 2026
Reply from Hays Travel - Don Bircham Travel
We're so happy to hear that you were pleased with the advice and service you received. Thank you for your continued loyalty; it means a lot to us!
Excellent service
Excellent service. Options carefully explained whilst the holiday I wanted was booked to my satisfaction. Lydia was extremely helpful in organising the trip
April 4, 2026
Reply from Hays Travel - Don Bircham Travel
Hello Mr Window,
Thank you for taking the time to share your experience. It really does mean a lot to us here at Hays, Mold.
Have a lovely holiday.
Kind regards,
Lydia
Hays Travel, Mold
All the staff are very good and…
All the staff are very good and helpful. Very pleasant too
March 25, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave your review. We are very grateful that you continue to return year after year to book your holidays with us and look forward to assisting you next time!
Jolly booking Jersey
Pleasant demeanour, listened intently with interest to our requirements, efficiently handled the logistics of the booking. Got us the best deal available. Very upbeat experience overall.
Thank You, Laura Bellis.
Ted & Karen Capstick.
March 17, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you so much for taking the time to leave your kind review. It is always a pleasure to see you both and thank you for returning again to book your Jersey trip with me
Always fantastic service when we book…
Always fantastic service when we book our holidays and they always manage to save us money
March 21, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for your review and its always a pleasure to find you the perfect trip
Fantastic service x
What a fabulous experience and we found the holiday we were looking for
March 28, 2026
Reply from Hays Travel - Don Bircham Travel
Thank you for taking the time to leave you kind review. I am so glad to hear that you had a wonderful experience in store whilst booking your perfect holiday!
Reply from Hays Travel - Don Bircham Travel
Thank you Gareth for booking another holiday with us here in Mold
Its always a pleasure to discuss Greece with you
Very friendly
Very friendly, efficient and professional service. Second time booking with the company.
March 26, 2026
Reply from Hays Travel - Don Bircham Travel
We appreciate your kind words and are so glad you were satisfied with our efficient service. Thank you for booking with us again!
Kind regards,
Hays Travel, Mold.
Reply from Hays Travel - Don Bircham Travel
Pleasure to look after your holiday needs. Kind Regards
Emma
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