Teresa was excellent in sorting out everything we asked her to do for us, from booking holiday to sorting out medical assistant and booking the cip lounge at dalaman airport. We could not have asked f... See more
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As always ithe 5 star treatment! Hays Travel are always there to help, organise my holiday tailored to my needs! Katie at Eltham Branch is so lovely, kind and considerate.very helpful and very profess... See more
Company replied
A great in person service where prices are cross checked against other holiday companies. You can't ask questions when on a website so the friendly and experienced service at Hays makes it so easy and... See more
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Went in to make a family booking today it wasn't going to be an easy booking as it was a family holiday we sat down with Theresa and from start to finish she was brilliant she was very patient wi... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8-9 St Mary's Place, SE9 5DL, Eltham, United Kingdom
- 02039180747
4.9
Excellent
634 reviews
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The added knowledge made all the difference….
The added knowledge made choosing a holiday at lot more straightforward than trying to book it in my own. I was treated in a kind and professional manner throughout my visit - this is the second time we have booked with Hays in Eltham and would highly recommend using their services again.
September 23, 2025
Reply from Hays Travel - Eltham
Thank you Nigel, we appreciate the feedback in store and happy to say you continue to book with us.
Regards
Melanie
Manager
Helpful over and above
September 17, 2025
Reply from Hays Travel - Eltham
Thank You Sheila for taking time to feedback Glad we finally got holiday booked and something to look forward too
Theresa
Assistant Manager
Hays Travel Eltham
Hays travel Eltham
Theresa spent a long time getting the right specific booking for me despite it coming close to closing time!
September 18, 2025
Reply from Hays Travel - Eltham
Thank you Margaret for leaving feed back and was no problem to stay and help get your holiday booked and thank you for your patience
Theresa
Assistant Manager
Hays Travel Eltham
Very helpful and accommodating
Tracey was very helpful and took time out to book everything for us that we requested. Gave us all the information we needed and checked our passports were all up to date .
Would recommend Hays travel
September 18, 2025
Reply from Hays Travel - Eltham
Thank you for taking time to leaving feedback for Tracey Glad Managed to get the booking confirmed and now have something to look forward to
Theresa
Assistant Manager
Hays Travel Eltham
Knowledgeable Hays staff
Knowledgeable Hays staff, very helpful too. Well informed young lady regarding booking a holiday. As a widow this will be my first ‘adventure’ going solo, to somewhere completely different, after watching the same cruise on helped me and me friend to also see a virtual tour around the boat.
September 13, 2025
Reply from Hays Travel - Eltham
Thank you for taking time to leave us feedback and will pass your feed back to Terri and glad you have something to look forward to now
Theresa
Assistant Manager
Hays Travel Eltham
Lovely friendly staff
September 12, 2025
Reply from Hays Travel - Eltham
Thank you for your feedback we do appreciate this.
Regards
Melanie
Theresa was very helpful and…
Theresa was very helpful and informative and quickly found us the holiday, just what we wanted
September 11, 2025
Reply from Hays Travel - Eltham
Thank you for your feed back we do appreciate this.
Regards
Melanie
Manager
Reply from Hays Travel - Eltham
Trevor
Thank you for the feed back I do appreciate this.
Kind regards
Melanie
Manager
Clear information on the details of the…
Clear information on the details of the holiday.
September 2, 2025
Reply from Hays Travel - Eltham
Thank you for the feedback we do appreciate your time.
Kind regards
Melanie
Manager
Booking our holiday was so easy
Booking our holiday was so easy. Teresa, our travel agent, was excellent, friendly and helpful.
September 6, 2025
Reply from Hays Travel - Eltham
Thank you so much for your kind words, Teresa will be happy.
kind regards
Melanie
Manager
The staff were very helpful and…
The staff were very helpful and friendly.
Booked me up for a Christmas cruise.
I got a very good deal.
Excellent service.
Will definitely use Hays Travel again.
August 31, 2025
Reply from Hays Travel - Eltham
Keith
Thank you for your feedback Katie will be happy with this, we do appreciate this, glad we could help.
Regards
Melanie
Manager
Reply from Hays Travel - Eltham
Thank you for your feedback, we do appreciate this.
Regards
Melanie
Manager
Very helpful and knowledgeable
As I havnt booked a holiday for a long while via a travel agent I found them very helpful and patient and we want to.know we are going to a good resort and location and thought we let the travel agent can advise us and give recommendations.
August 23, 2025
Reply from Hays Travel - Eltham
Louise
Thank You for your feed back we do appreciate this and glad we were able to help you.
Regards
Melanie
Manager
Staff were very knowledgeable
Staff were very knowledgeable and friendly. They made sure i knew about the holiday that I booked. All in all highly recommend
August 22, 2025
Reply from Hays Travel - Eltham
Carol
Thank you for your comments and happy to help.
Regards
Melanie
Manager
I've booked several holidays with Hayes…
I've booked several holidays with Hayes and have never been disappointed. The team are always friendly, helpful and will go out of their way to find the best deals as well as giving good advice and shared experiences to places they have visited. I Would definitely recommend their services.
August 28, 2025
Reply from Hays Travel - Eltham
Thank you so much for your kind words, this means a lot to us in the store, thank you for your continue support.
Regards
Melanie
Demi was excellent she was very…
Demi was excellent she was very professional and efficient I would definatly book with Hays again
August 28, 2025
Reply from Hays Travel - Eltham
Sharon
Thank you for your comments, we do appreciate your time.
Regards
Melanie
Manager
Very happy person
The person who served me was helpful and understanding of the fact that I was elderly and not experienced at travelling alone thanks to this lovely lady I am now very much looking forward to my holiday
August 20, 2025
Reply from Hays Travel - Eltham
Thank you Brenda for taking time to leave us feedback and glad Teresa found you a lovely holiday to look forward too
Theresa
Assistant Manager
Hays Travel Eltham
Wonderful staff
Wonderful staff. Friendly and informative. Made our holiday booking straight forward. They were extremely helpful and knowledgeable.
August 19, 2025
Reply from Hays Travel - Eltham
Thank you Rose for leaving us feedback will passed comments on to Terri and glad found you a great holiday to look forward too
Theresa
Assistant Manager
Hays Travel Eltham
Very welcoming and helpful ,and…
Very welcoming and helpful ,and working hard to get you what you want in you travel needs and accommodation .with a smile 😃
Thankyou for the hard work that you put in .!
August 19, 2025
Reply from Hays Travel - Eltham
Thank you for taking time to leave feedback and now you have your holiday to Australia to look forward to
Theresa
Assistant Manager
Hays Travel Eltham
Holiday Eltham branch
We sat down to lovely young girl could Katie she was so helpful and efficient we couldn’t book the hotel we wanted but she gave us so many other options and dealt with everything so efficiently she’s a credit to hays
August 19, 2025
Reply from Hays Travel - Eltham
Thank you Michelle for leaving feedback for Katie and be so pleased she could get you booked something to look forward too
Theresa
Assistant Manager
Hays Travel Eltham
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