Teresa was excellent in sorting out everything we asked her to do for us, from booking holiday to sorting out medical assistant and booking the cip lounge at dalaman airport. We could not have asked f... See more
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As always ithe 5 star treatment! Hays Travel are always there to help, organise my holiday tailored to my needs! Katie at Eltham Branch is so lovely, kind and considerate.very helpful and very profess... See more
Company replied
A great in person service where prices are cross checked against other holiday companies. You can't ask questions when on a website so the friendly and experienced service at Hays makes it so easy and... See more
Company replied
Went in to make a family booking today it wasn't going to be an easy booking as it was a family holiday we sat down with Theresa and from start to finish she was brilliant she was very patient wi... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8-9 St Mary's Place, SE9 5DL, Eltham, United Kingdom
- 02039180747
4.9
Excellent
634 reviews
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Staff member very helpful
Staff member very helpful with the request I wanted all staff were smiling and chatting with me answering any questions I raised
January 28, 2026
Reply from Hays Travel - Eltham
Barry,
We appreciate you taking the time to share your positive experience. We are so glad to hear that our team was helpful and made you feel welcome!
Theresa
Assistant manager
Very helpful
January 27, 2026
Reply from Hays Travel - Eltham
Thank you for taking time to leave us feedback
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
Andy Rawlings,
We are so happy to hear that our team provided you with an amazing experience! Thank you for your positive feedback; we appreciate it.
Hays Travel
Reply from Hays Travel - Eltham
Sharon
Thank you for your feed back this is much appreciated.
Regards
Melanie
Manager
Very helpful & friendly got us what we…
Very helpful & friendly got us what we wanted.
January 15, 2026
Reply from Hays Travel - Eltham
Jean
Thank you for your feedback I will pass this on to Terri.
Regards
Melanie
Manager
The stsff were very ppassionate abouut…
The stsff were very ppassionate abouut the product they were selling us very professional
January 14, 2026
Reply from Hays Travel - Eltham
Thank you Richard
We appreciate your feedback and are so happy to hear that our team's passion and professionalism shone through during your experience.
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
Hi Ricky
We are so happy to hear you consistently receive excellent service from our team, delivered with a smile. Thank you for your kind words! will pass them on to Katie
Theresa
Assistant Manager
Hays Travel Eltham
First Time Customer to Hays
Melanie was the person that I made an enquiry with, and I found her very approachable.
She took the time to listen to what I was looking for and the type of area and accommodation that would best suit me.
I went into Hays to make an enquiry and made a booking straight away, she was so helpful.
January 20, 2026
Reply from Hays Travel - Eltham
LINDA,
We appreciate you taking the time to share your experience. We are so happy to hear that you found Melanie approachable and helpful in finding the perfect accommodation for your needs.
Theresa
Assistant manager
Reply from Hays Travel - Eltham
Thank you for taking to to leave feed back for Laura will pass your comments to to Laura
Theresa
Assistant Manager
Because they try to accommodate all that you need and they will never try their hardest to make it happen
They helped me with my needs and the process of my holiday
January 19, 2026
Reply from Hays Travel - Eltham
Thank you Barbara for taking time to leave feedback for Teresa Glad was able to book your holiday will pass comments onto Teresa
Theresa
Assistant Manager
I received a welcoming and professional…
I received a welcoming and professional service. Thank you
January 18, 2026
Reply from Hays Travel - Eltham
Thank you Isabelle for taking time to leave feedback for Laura will pass on your comments and you now have an amazing holiday to look forward too
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
Thank you Kathleen for booking with us again and taking time to leave us feedback
Theresa
Assistant Manager
Amazing customer service from Terri
Amazing customer service from Terri. She was so helpful and nothing was too much for her. Cannot wait to travel now knowing that everything is in place through Hayes Travel.
January 17, 2026
Reply from Hays Travel - Eltham
Thank you Hannah for taking time to leave feedback for Terri Glad you managed to get booked and have nice holiday to look forward too now
Theresa
Assistant Manager
Always helpful and friendly
Always helpful and friendly. Requests were met with enthusiasm and helpfulness. Went out of the way to accommodate our needs.
January 16, 2026
Reply from Hays Travel - Eltham
Thank you Pat for taking time to leave us feed back always happy to find you a lovely holiday to look forward
Theresa
Assistant Manager
Great service
Lovely bunch of ladies.
Helpful and good knowledge. Always book my holidays here. Great service from everyone.
January 11, 2026
Reply from Hays Travel - Eltham
Thank you for taking time to leave feedback and glad have a lovely holiday to look forward too . Will pass on your comments to Laura
Theresa
Assistant Manager
Theresa helped with booking my holiday
Theresa helped with booking my holiday, I will not go anywhere else, the staff are amazing patience.
Thanks again
January 13, 2026
Reply from Hays Travel - Eltham
Thank you Mel for taking time to leave feedback you will enjoy Croatia ,Its a beautiful place
Theresa
Assistant Manager
Always amazing personal service at…
Always amazing personal service at Eltham
Team have alot experience and help find the best holiday definitely recommend to anyone
January 11, 2026
Reply from Hays Travel - Eltham
Thank you for taking time to leave us feed back
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
Thank you for taking time to leave feedback for Katie will pass this on to Katie
Theresa
Assistant Manager
Reply from Hays Travel - Eltham
Thank you for taking time to leave us feedback
Theresa
Assistant Manager
Dubai booking
Mel and her team are always friendly and helpful and make the whole holiday booking process very very easy. After sales are excellent they are just a visit or phone call away. Thanks once again.
December 31, 2025
Reply from Hays Travel - Eltham
Thank you for taking time to leave us feedback and glad could find you a holiday to look forward to
Theresa
Assistant Manager
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