I wouldn’t go anywhere else to book my holiday . I always go to the same lady who always looks after me in every way . I always know if she has booked my holiday it will be perfect Thankyou Iona you... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had a major problem with flights involving change of dates and hotel reservations but Iona was very patient and after two visits it was resolved.
Company replied
Nathan dealt with our holiday booking he was very helpful and friendly he went through everything he said we could get our flight seats reserved which we did also he mentioned that they do a hays tra... See more
Company replied
We booked 2 holidays, the 2nd one is a cruise as we have never been on one before so all totally new to us. Iona explained it all brilliantly showing us the ships layout choosing the best room drinks... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Market Place, NR30 1LY, Great Yarmouth, United Kingdom
- 01493888157
5.0
Excellent
836 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always helpful and friendly
Always helpful and friendly. Reassured when you book a holiday that you are going to be looked after every step of the way.
January 25, 2026
Reply from Hays Travel - Great Yarmouth
Paul Swanston,
We appreciate your kind words! It's great to know that you feel supported and valued when booking your holidays with us. We aim to provide excellent service.
Hays Travel
Never used Hays Travel before but…
Never used Hays Travel before but thought we would give them a go to book our special birthdays trip. Nicola was very helpful and made it very easy for us to pick our special holiday.
January 25, 2026
Reply from Hays Travel - Great Yarmouth
cupraman,
We appreciate you choosing us for your special birthday trip. We're happy to hear that our team member was helpful and made planning your holiday easy.
Hays Travel
Reply from Hays Travel - Great Yarmouth
Chris Day,
Thank you for your kind review,
Hays Travel
Very helpful staff
Very helpful staff, took the time to listen about what holiday we wanted.
January 24, 2026
Reply from Hays Travel - Great Yarmouth
Mrs s Townsin,
We appreciate your feedback and are so happy to hear our staff listened to your needs to find the perfect holiday. Thank you!
Hays Travel
Reply from Hays Travel - Great Yarmouth
Sharon and Adam,
Thank you for your wonderful review,
Hays Travel
The lady who arranged our holiday was…
The lady who arranged our holiday was excellent; she did not pressurise us and allowed us to decide what suited us. Everything was patiently explained.We will definitely use HAYS AGAIN
January 22, 2026
Reply from Hays Travel - Great Yarmouth
Peter Collen,
We're happy to hear that the arrangements met your needs, and we appreciate your recognition of the patient service provided. Thank you for your intention to book with us again!
Hays Travel
Brilliant Service all round.
In genera, the complete hepfulness of the Customer Rep, nothing was too much or difficult for her. My Wife and I have both visible and Non visible Disabilities and the Rep was extremely considerate of these when helping us.
January 22, 2026
Reply from Hays Travel - Great Yarmouth
Steven Dance,
We're so happy to hear that Megan was helpful and considerate of your needs. Thank you for sharing your positive experience with us!
Hays Travel
Excellant service
As always they are very attentive listened to my needs . Denise was fab .
January 21, 2026
Reply from Hays Travel - Great Yarmouth
We're happy to hear that you felt listened to and that your needs were met. We appreciate your positive feedback regarding the service.
Good knowledgeable service
Ability to put the total travel package together. Accommodated all of our changes. Great service from the Yarmouth branch
January 17, 2026
Reply from Hays Travel - Great Yarmouth
We're happy to hear that we could create your travel package and accommodate your changes. Thank you for recognizing the great service from our Yarmouth branch!
Friendly helpfull staff went above and…
Friendly helpfull staff went above and beyond
January 20, 2026
Reply from Hays Travel - Great Yarmouth
We appreciate you taking the time to leave us such a wonderful review. We are so happy that our team was helpful to you.
Very helpful and knowledgeable staff
January 9, 2026
Reply from Hays Travel - Great Yarmouth
We appreciate you sharing your positive experience with our team; we are so happy to hear that we were helpful and knowledgeable.
Really helpful assistant
The assistant Clare was very knowledgable and helpful. She found us exactly what we wanted and booked everything easily. She even helped us sort out medical needs for travelling
January 18, 2026
Reply from Hays Travel - Great Yarmouth
We appreciate your kind words. We're so glad Clare could find you the perfect holiday and assist with your travel needs. Thank you for your feedback!
Hays Travel
Very helpful and polite
Very helpful and polite, made suggestions to help us, very satisfied, Nathan was great
January 17, 2026
Reply from Hays Travel - Great Yarmouth
We are so happy to hear that Nathan was helpful and polite. We appreciate your feedback and are glad we could help you!
Excellent friendly service
Excellent friendly service. The staff were knowledgeable and extremely helpful.
January 16, 2026
Reply from Hays Travel - Great Yarmouth
We appreciate your kind words! We're so glad Nicola was extremely helpful and provided excellent, friendly service. Thank you for coming to see us instore to help with your holiday
Nothing was to much for young lady to…
Nothing was to much for young lady to do for us.
She solved all our problems , first class service..
Thank you.
January 17, 2026
Reply from Hays Travel - Great Yarmouth
We appreciate your wonderful feedback! We are so pleased we could assist you and provide you with excellent service to resolve everything.
Staff very helpful and pleasant to deal…
Staff very helpful and pleasant to deal with.
January 17, 2026
Reply from Hays Travel - Great Yarmouth
We appreciate you taking the time to leave feedback. We are so happy to hear that our staff was helpful and pleasant.
Great Service
Great staff & always make you welcome & very receptive to your enquiries as always find
the right holiday
January 9, 2026
Reply from Hays Travel - Great Yarmouth
We're so glad that our staff consistently makes you feel welcome and helps you discover the perfect holiday! Thank you for your kind words.
Excellent service by amazing staff!
January 16, 2026
Reply from Hays Travel - Great Yarmouth
We appreciate you taking the time to share your experience; we are so happy to hear our staff were amazing and provided excellent service for you.
very friendly staff as always.
very friendly staff as always.
booked a Caribbean cruise for 2027.
everything was explained and booked with no issues.
Thank you Iona for all you help.
January 15, 2026
Reply from Hays Travel - Great Yarmouth
We're happy to hear that Iona was friendly and that your booking experience was seamless. We appreciate your kind words and are excited for your upcoming cruise!
The staff member was attentive
The staff member was attentive, efficient and most helpful.
January 10, 2026
Reply from Hays Travel - Great Yarmouth
We appreciate your positive feedback and are so happy to hear that our staff was helpful and attentive during your visit.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.