Once again brilliant care, advice and support. This time we spoke with Emma and Joanne, both were so friendly and helpful. The knowledge and commitment of staff at this branch is amazing. 11/10 fo... See more
Company replied
Location
Switch location36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX Leeds, GB
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See what reviewers are saying
My holiday was sorted very efficiantly .and as expected .and the person who sorted holiday answered any query which i had.I have booked many holidays with hayes travel over a number of years. And i h... See more
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The lady we spoke with was very professional, she listened to what I wanted from my holiday and came through with a very good deal of which I am very satisfied, I have booked with Hayes Travel many ti... See more
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Called in at crossgates branch in late july to book a 5 day tour to Keswick for a party of 5 adults.We were assisted by a lady called Madison.the The experience was completely problem free and easy .M... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
36 Austhorpe Road, Crossgates Shopping Centre, LS15 8DX, Leeds, United Kingdom
- 0113 8272010
4.9
Excellent
2K reviews
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Emma and the team went above our…
Emma and the team went above our expectations to help us to book our holiday. She explored all possible options for our more tailored Egypt trip, keeping us up to date along the way. She ensured all our criteria was met and liaised with colleagues to ensure we got the best option for our upcoming holiday.
June 18, 2026
Reply from Hays Travel - Leeds Crossgate
Hi Joanna
Thanks so much for leaving such lovely comments - I really appreciate it
If I can help with anything else, please let me know
Emma
Booked several holidays with the branch…
Booked several holidays with the branch in the Crossgates Arndale Centre. The staff will always go the extra mile to assist with everything you need.
June 11, 2026
Reply from Hays Travel - Leeds Crossgate
Hi Paul
Thanks for booking with us once again - and for the great review, we really appreciate it
Joanne
Staff are so friendly and helpful…
Staff are so friendly and helpful nothing is too much trouble wouldn't go anywhere else
December 3, 2025
Reply from Hays Travel - Leeds Crossgate
Thanks so much for your lovely review - we really appreciate it
Joanne
This is the first time I’d been in a…
This is the first time I’d been in a travel agent for a long time, usually booking myself, didn’t realise what I was missing out on, Holly the young girl who served us was lovely as well as being professional, she took her time to listen to what we wanted and secured us a great deal to Cyprus. I’ll definitely be returning. 😊
June 17, 2026
Reply from Hays Travel - Leeds Crossgate
We are so pleased to hear you had such a positive experience returning to a travel agent! We're delighted we could help you find a great deal and look forward to welcoming you back.
Kind Regards
Holly x
Charlotte at the Crossgates Leeds…
Charlotte at the Crossgates Leeds branch was professional friendly and very helpful. Charlotte covered everything we needed and rang me within an hour of leaving (had to wait until exactly 4weeks to the minute to check in😂) to tell us we were all checked in.Yes I could have booked this online myself however we have used Hays for many years, they were fantastic when we had to cancel in 2020 due to Covid and there personal service is invaluable Thanks again Charlotte
June 13, 2026
Reply from Hays Travel - Leeds Crossgate
Hi Christine ,
Thanks for the lovely review on the service in our branch, also for continuing to book with us - we do really appreciate your loyalty.
If you do need any further help, please let us know
Kind Regards
Charlotte
All the staff are brilliant
All the staff are brilliant. Great customer care. Tell them what you're looking for and they provide it. Keep you updated through all the processes. Always happy to answer any questions. Thanks to Emma for booking my recent jolly to Fuerteventura departing on 23rd June.
June 12, 2026
Reply from Hays Travel - Leeds Crossgate
Hi Lynne
Thanks so much for the lovely review - and for booking with us once again. We really do appreciate it. If you need any further help, give me a shout
Emma
Reply from Hays Travel - Leeds Crossgate
Hi Hazel,
Thanks for taking the time to review the service in store - we really appreciate it
Kind Regards
Rachel
Reply from Hays Travel - Leeds Crossgate
Hi Patricia,
Thanks for taking the time to review our service. It's good to hear Emma was helpful when making your booking
Kind Regards
Joanne
Fred Olsen cruise booking
Booked a cruise with Charlotte on cross gates branch. Very helpful lady, happy experience.
June 8, 2026
Reply from Hays Travel - Leeds Crossgate
Hi David
We're delighted to hear you had such a happy experience booking your cruise with us & that Charlotte was able to help
Kind Regards
Joanne
Yet a again a fantastic experience at…
Yet a again a fantastic experience at Hays travel in Crossgates. We are booking to take a person I support to Lanzarote and all our needs have been met. Thank you for your professionalism and friendly support.
May 30, 2026
Reply from Hays Travel - Leeds Crossgate
Hi Lynne
Thanks for booking with us once again - we do really appreciate it
Holly
We just popped into the Cross gates…
We just popped into the Cross gates branch to enquire about a special joint 60th Birthday holiday next year. We were greeted by the lovely Rachel who searched and found us a wonderful holiday ! She was brilliant.
A fantastic staff member.
May 31, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely review, It was a pleasure to book your special birthday. If I can help with anything else please let me know Rachel x
Maddie got me the perfect holiday at a…
Maddie got me the perfect holiday at a good price. We are happy customers as always after our visit to Hayes
June 5, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely review, Let me know if I can help with anything else Maddie
Sarah was a great help finding our…
Sarah was a great help finding our holiday and booking it all for us. So attentive and friendly service
June 3, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely feedback, If I can help with anything else please contact me Sarah x
I was very pleased with the service I…
I was very pleased with the service I got for doing my travel insurance and the lady doing it was very helpful and friendly
May 21, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely feedback, If I can help with anything please get in touch Emma
The sales lady was very helpful
June 1, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely review, If I can help with anything else please get in touch. Emma
Sarah was amazing I told her what I…
Sarah was amazing I told her what I wanted and she delivered exactly what was asked for, roll on July!
May 29, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the great feedback, If we can help with anything else please get in touch. Sarah
We always book with Hays ( cross gates)…
We always book with Hays ( cross gates) as normal staff very helpful and friendly.
Never had a problem going there, would not want to book elsewhere. Keep up the good work.
May 30, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the great feedback, If we can help with anything else please let us know x Holly
We always book with Charlotte at…
We always book with Charlotte at Crossgates who is excellent and knowledgeable !
May 11, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for this lovely review, It is always a pleasure to book your Holidays xx Charlotte
Excellent service employee listend and…
Excellent service employee listend and explained everything
May 29, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the lovely review, If we can help with anything else please get in touch Chekayha x
Brilliant and extremely helpful
Brilliant and extremely helpful
Great customer service as always
May 29, 2026
Reply from Hays Travel - Leeds Crossgate
Thank you for the great feedback, If we can help with anything else please get in touch. Rachel x
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