Lindsay at Hays Travel in Abbeycentre is absolutely fantastic. She always goes above and beyond to help us book all of our holidays and makes the whole process so easy and stress-free. She’s friendly,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Andrea was Fantastic, from beginning to end,explained everything, very polite and knowledgeable. (Give her a rise ) Mr Joseph Mcferran.
I have been trying to search myself for a suitable holiday but just couldnt find the right one. I phoned Hays travel gave the lady a broad idea of what i wanted, and she found me the perfect holiday w... See more
Company replied
I would definitely say we got great ser besides getting our. Holiday away. We were recommended by a member of staff who had been the year before how to get the best 9f the break away. The staff we're... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 63 Abbeycentre, BT37 9UH, Newtownabbey, United Kingdom
- 02893180023
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Walked into Hays to make an enquiry and…
Walked into Hays to make an enquiry and Kimberly was so helpful that we booked and paid for our holiday, first class service.
May 20, 2026
Reply from Hays Travel - NewtownAbbey
Hi John,
Thank you so much for the lovely feedback.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Amazing experience at Hays
Amazing experience at Hays. Particularly have to say Andreea was unreal at getting me the best deals and helping me through the booking process!
May 16, 2026
Reply from Hays Travel - NewtownAbbey
Hi Ryan,
Thank you for your lovely feedback!
I will ensure this is passed onto Andreea.
If you need anything else, please do not hesitate to contact us in store.
Many thanks,
Kim
I.booked my 1st cruise last uear 2025
I.booked my 1st cruise last uear 2025, with Amy Logan, Hays travel, Abbeycentre, Northern Ireland. I found her to be helpful in telling me about to enjoy my 1st cruise with MSC Cruise line. And therefore, I went back to see Amy again, to book my 2nd cruise departing wednesday 17 June 2026. Again, Amy was very helpful and proffesional at her job.
May 12, 2026
Reply from Hays Travel - NewtownAbbey
Hi Mr McWatters,
Thank you for your lovely feedback!
I will ensure this is passed onto Amy.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Friendly efficient service
No waiting to see someone. Laura was very helpful our booking was quickly made. We have booked all our holidays with Hay's at Newtownabbey and have never been disappointed with their service.
May 6, 2026
Reply from Hays Travel - NewtownAbbey
Hi Nadine,
Thank you for your lovely feedback!
I will ensure this is passed onto Laura!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Sharon was lovely to speak to very…
Sharon was lovely to speak to very knowledgeable pleasant and helpful she sorted me out with a holiday leaving out nothing even informing me of work being carried out in the resort
A great ambassador for Hays travel who I always book with year after year is keep up the good work
May 10, 2026
Reply from Hays Travel - NewtownAbbey
Hi Jane,
Thank you for your lovely feedback!
I will ensure this is passed onto Sharon.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Amazing customer service
Amazing customer service. All staff were very helpful and full of information and advice to help us book our holiday. Stress free and easy to book. Thank you so much we can’t wait to get away
May 5, 2026
Reply from Hays Travel - NewtownAbbey
Hi Christopher,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Helpful and pleasant.
May 4, 2026
Reply from Hays Travel - NewtownAbbey
Hi Carol,
Thank you for your lovely feedback!
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
TOP CLASS EXPERIENCE
FROM THE MOMENT WE STEPPED INSIDE THE STORE CAROLYNN MADE US FEEL WE WERE THE ONLY CUSTOMERS THERE. WE EXPLAINED WHAT OUR REQUIREMENTS WERE AND WITHIN 10 MINUTES SHE HAD PROVIDED US WITH 2 OPTIONS TO LOOK AT. HER ATTENTION TO DETAIL WAS 1ST CLASS. WE WERE BACK NEXT MORNING TO CONFIRM. BEST OF ALL IS WE PAID AND THAT IS ALL WE HAVE TO DO. CAROLYNN ASSURED US THAT SHE WILL COMPLETE ALL THE NECESSARY PAPERWORK FOR US. AN ABSOLUTE STAR. WONT BE THE LAST TIME WE WILL USE HAYS TRAVEL, THATS FOR SURE
May 3, 2026
Reply from Hays Travel - NewtownAbbey
Hi John,
Thank you for your lovely feedback!
I will ensure this is passed onto Carolynn
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Colette,
Thank you for your lovely feedback!
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Very welcoming and helpful…
Very welcoming and helpful and hopefully sorted us with a good holiday.
May 2, 2026
Reply from Hays Travel - NewtownAbbey
Hi Joanne,
Thank you for your lovely feedback!
I will ensure this is passed onto the team
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Lucy was a great help after an…
Lucy was a great help after an unhelpful experience with another member of staff.
Lucy noticed our lack of help & quickly rang us to fix & book our holiday.
April 28, 2026
Reply from Hays Travel - NewtownAbbey
Hi Dawn,
Thank you for your lovely feedback!
I will ensure this is passed onto Lucy
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Norma
Thank you for your lovely feedback!
I will ensure this is passed onto Andrea.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Great help all around very pleasant.
Great help finding us flights and accommodation. Lots of good advice
April 23, 2026
Reply from Hays Travel - NewtownAbbey
Hi Thomas,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Anne,
Thank you for your lovely feedback!
I will ensure this is passed onto Carolynn
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
The staff where knowledgeable
The staff where knowledgeable, helpful and really listened to our needs. Useful advise and very patient. Sharon was amazing.
April 21, 2026
Reply from Hays Travel - NewtownAbbey
Hi Mrs McCann,
Thank you for your lovely feedback!
I will ensure this is passed onto Sharon!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Great service for a majorca booking
Great information and very patient with our children.
April 17, 2026
Reply from Hays Travel - NewtownAbbey
Hi Jonathan,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Amy at Abbeycentre branch was very…
Amy at Abbeycentre branch was very patient and helpful. We didn’t know what we wanted and she helped narrow down our needs and wants to get us the right holiday booked.
April 17, 2026
Reply from Hays Travel - NewtownAbbey
Hi Alison,
Thank you for your lovely feedback!
I will ensure this is passed onto Amy!
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
A very professional job done well by…
A very professional job done well by Carolyn at the Lesley Centre Newtownabbey store made us feel at ease, talked through every aspect of our holiday, can't thank her enough.
April 11, 2026
Reply from Hays Travel - NewtownAbbey
Hi David,
Thank you for your lovely feedback!
I will ensure this is passed onto Carolynn
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Reply from Hays Travel - NewtownAbbey
Hi Ben,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
Very professional service
April 9, 2026
Reply from Hays Travel - NewtownAbbey
Hi David,
Thank you for your lovely feedback!
I will ensure this is passed onto the team.
If you need anything else, please do not hesitate to contact the store.
Many thanks,
Kim
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.