Had to cancel holiday last November due to an accident. Wanted to book the same holiday to Lanzorote, same time of year. Brandon sorted that out for us, exactly same dates, flight times etc. He... See more
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Brandon was amazing ,finding everything that we needed for our holiday eg flights,board,balcony, close to all amenities he gave us 110% Thanks Brendon
Company replied
Excellent service has always, the staff are really helpful. Couldn’t ask for more. Always contacted two weeks before our holiday, print of our paperwork so really happy. Until the next time thank you... See more
Company replied
Brandon at Hays northfield branch ,yet again went out of his way to spend time looking for the right holiday for us because I have some mobility difficulties, and he yet again found us the perfect ho... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Church Road, B31 2JZ, Northfield, United Kingdom
- 01213146247
4.9
Excellent
2K reviews
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Fantastic first class service
For the moment we arrived we were treated as valued customers.
Paige went over & above to sort our special Japan holiday out. She was extremely professional, calm & pleasant.
Equally Emma the Manager was delightful.
They are both a credit to Hays Travel
June 4, 2026
Reply from Hays Travel - Northfield
Thank you for this great review Helen
We are so pleased to hear you felt valued and that our team went above and beyond for your trip to Japan. We appreciate your kind words.
Kind Regards
Brandon
We visited Hays for the first time to…
We visited Hays for the first time to book a Holiday for my friend and I, and we were very impressed.
Jess made us feel at ease and sorted out all our requirements for our holiday and was very friendly, helpful and knowledgeable. We will definitely be back to book another one later in the year.
June 2, 2026
Reply from Hays Travel - Northfield
Brister,
We are so pleased to hear you had such a positive first experience with us! It's wonderful that our team made you feel at ease and helped with your holiday plans. We look forward to welcoming you back!
Kind Regards
Jess
The agent who makes my booking makes the process so easy for me. The agent is named lisa and she has a way of finding me the right deals for my budget and the process straight forward. She is great.
The agent named lisa who makes my bookings for me is extremely helpful and find great deals for my budget. She is very helpful. I don't book with anyone else now.
June 2, 2026
Reply from Hays Travel - Northfield
customer,
We're so happy to hear you're consistently finding great deals and appreciate your loyalty. Thank you for your wonderful feedback!
Kind Regards
Emma
We went into Hays looking to book a…
We went into Hays looking to book a city break for travel a couple of weeks later. We saw Suzanne and she was brilliant at always. She is so thorough and although we had already got an idea of where we wanted to stay and who we wanted to travel with she took time to see if she could find something comparable for a lower cost. She helped us with all of our (many!) questions and we booked a fabulous break!
May 4, 2026
Reply from Hays Travel - Northfield
Joanne,
Thank you for sharing your wonderful experience! We are so pleased to hear that we could help you find a fabulous city break and assist with all your questions. We appreciate your kind words.
Kind Regards
Emma
Amazing staff
Both Brandon and Suzanne did their utmost to help sort out the issues for a once in a lifetime trip. Several visits were required with multiple options identified with the upgraded flights being the issue.
June 2, 2026
Reply from Hays Travel - Northfield
Thank you for taking the time to leave a 5 star review David, we really appreciate it. It was a pleasure for both Suzanne and I to have helped plan such a unique travel experience. We appreciate your patience while we awaited the flight upgrades.
Kind Regards
Brandon
had an amazing experience Harry was…
I had an amazing experience Harry was everything you would want when booking your holiday,so well mannered, explained everything clearly and was so patient, he wasn't at all pushy,I'll always book with hays from now on,even his colleagues were lovely an friendly, the Northfield branch is the best.
June 1, 2026
Reply from Hays Travel - Northfield
Thank you so much Ms Oluban for taking the time to leave such a lovely & kind review, we much appreciate the feedback and we are very happy you were happy with Harrys service and cant wait to serve you again in the future :)
Many Thanks
Hays Travel Northfield
Harry was very patient
Harry was very patient, took his time answering my questions and did not hurry for my my answers
June 2, 2026
Reply from Hays Travel - Northfield
Thank you Mrs Brown, for taking the time to leave such a lovely positive review we much appreciate the feedback and we look forward to serving you again in the future :)
Kind Regards
Hays Travel Northfield
A friendly atmosphere and the…
A friendly atmosphere and the professional attitude of the staff.
June 1, 2026
Reply from Hays Travel - Northfield
Thank you so much Keith,
We are delighted you had a positive experience in store with us. It was my pleasure to help with your new holiday!
Kind Regards
Brandon
The staff at hays travel are always…
The staff at hays travel are always friendly and very helpful ..ive always booked my holidays with them and i continute too aswell .they make you feel welcome
May 28, 2026
Reply from Hays Travel - Northfield
Thank you Ms Geary for leaving us such a positive review we much appreciate it and look forward to serving you again soon.
Many Thanks
Hays Travel Northfield
Sue at hays travel northfield is a…
Sue at hays travel northfield is a lovely lady who has been great lady who goes to great care to find your best holiday and the rest of northfield branch are wonderful to we always go there to book our holiday lovely staff
May 28, 2026
Reply from Hays Travel - Northfield
Thank you Mrs Varley for taking the time to leave us a lovely review, we much appreciate it and will always do the most to give the best service to our customers.
Many Thanks
Hays Travel Northfield
Excellent customer service as usual.
May 30, 2026
Reply from Hays Travel - Northfield
Arnesta,
We appreciate your kind words. We're glad we could help.
Kind Regards
Hays Travel
Northfield.
Absolutely fantastic service as always
Absolutely fantastic service as always. Megan was helpful, informative and made sure all our holiday needs were met. This is the forth holiday we have booked with Hays and we continue to be very impressed.
The staff in general are wonderful in Hays Northfield and cant do enough for you,
May 30, 2026
Reply from Hays Travel - Northfield
Romony,
Thank you for your wonderful review! We are so pleased to hear about your positive experience and that all your holiday needs were met. We appreciate your continued loyalty.
Kind Regards
Hays Travel
Northfield
Staff were very helpful friendly and…
Staff were very helpful friendly and knowledgeable
May 21, 2026
Reply from Hays Travel - Northfield
Mrs Margaret Fisher,
We appreciate your kind words. We're glad we could help!
Kind Regards
Hays Travel
Northfield
Excellent service and fantastic staff…
Excellent service and fantastic staff who are always ready to help with anything needed I wouldn’t go anywhere else you are a fantastic team
May 26, 2026
Reply from Hays Travel - Northfield
Thank you Mr Corbally for taking the time to leave us such a lovely review, we much appreciate the feedback and look forward to serving you again in the future :)
Many Thanks Harry
Hays Travel Northfield
Excellent customer services
Excellent customer services, Emma found us a fabulous holiday and helped us with everything we needed. Definitely recommend
May 26, 2026
Reply from Hays Travel - Northfield
Joanna Leavy,
We're so glad we could help you find a fabulous holiday! Thank you for your kind words and recommendation.
Kind Regards
Hays Travel
Northfield.
Very helpfull,tried to help us as much…
Very helpfull,tried to help us as much as possiblle,harry was great
May 18, 2026
Reply from Hays Travel - Northfield
Thank you Mr Price for taking the time to leave us such a lovely review we much appreciate it and are very happy you were pleased with Harrys service.
Many Thanks Hays Travel Northfield
Reply from Hays Travel - Northfield
Thank you Mrs Coates for taking the time to leave us such a lovely review, we much appreciate it and are very happy you were happy with Emma S service.
Kind Regards
Harry Hays Travel Northfield
Very friendly and helpful and Brandon…
Very friendly and helpful and Brandon was super patient as its my first time travelling alone,so all good thankyou
May 19, 2026
Reply from Hays Travel - Northfield
Kim,
We are so pleased to hear we could help with your first solo trip. Thank you for your kind words!
Kind Regards Emma
As always excellent service Emma was…
As always excellent service Emma was wonderful as are all the staff at Northfield branch
May 20, 2026
Reply from Hays Travel - Northfield
Suzanne, We're so pleased to hear about your excellent experience with our team. Thank you for your kind words.
Kind Regards Emma
Very helpful with finding us a great…
Very helpful with finding us a great holiday adventure which we booked lovely staff great advice and very friendly
May 17, 2026
Reply from Hays Travel - Northfield
Thank you Mrs Edwards for taking the time to leave such a positive review, we much appreciate the feedback and look forward to seeing you again soon.
Kind Regards
Hays Travel Northfield
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