Laura was fantastic when we booked a holiday to Lapland, she was so knowledgable and gave us lots of handy tips. She has worked there as a rep so has good experience of exactly what we would need and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have been booking holidays with Hays in Perth for three years and each time the perfect holiday has been sourced for us. Jackie takes time to find out preferences, researches suitable hotels, flig... See more
Company replied
Responded very quickly to my initial query about an advertised holiday. Then provided more than one option as the advertised date didn't suit our plans. Any queries we had about our trip were answered... See more
Company replied
Having used Hays Perth before, we knew that they could deal with our holiday. We were not disappointed. Our holiday was complex but Jenna handled our requirements with knowledge, professionalism and p... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
65 High Street, PH1 5TJ, Perth, United Kingdom
- 01738658033
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Hays Travel - Perth
Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.
Kindest Regards
Katie
Assistant Manager
Rome in Feb 27
Suzana ( I hope I spelt her name correctly) was welcoming friendly and professional and was able to go through the booking for me fairly straightforwardly. There was a bit of a mismatch between the Hays package and Jet2 (to do with transfer costs I think) but she sorted it out.
I would use Hays again
May 22, 2026
Reply from Hays Travel - Perth
Thank you for writing a review on the service received from Zuzana. I really appreciate all of the comments, & I will ensure your positive comments are passed on to her.
Kindest Regards
Katie
Assistant Manager
Really nice staff plus the confidence…
Really nice staff plus the confidence of knowing we're booking a 100% guaranteed trip with back up if required.
May 20, 2026
Reply from Hays Travel - Perth
Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.
Kindest Regards
Katie
Assistant Manager
Asked for agent to do some research and…
Asked for agent to do some research and she carried it out very quickly supplying options.
May 25, 2026
Reply from Hays Travel - Perth
Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.
Kindest Regards
Jackie
Branch Manager
My great experience was due to the…
My great experience was due to the friendly professional service received from Jenna.
May 26, 2026
Reply from Hays Travel - Perth
Thank you for writing a review on the service received from Jenna. I really appreciate all of the comments, & I will ensure your positive comments are passed on to her.
Kindest Regards
Katie
Assistant Manager
This is the first time I have used Hays…
This is the first time I have used Hays Travel and was assisted by a young lady called Laura. She went above and beyond to help me book my holiday. It was a successful trip and enjoyable too. Highly recommend Hays.
May 17, 2026
Reply from Hays Travel - Perth
Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.
Kindest Regards
Jackie
Branch Manager
Customer service is just first class.
Customer service is just first class.
Jackie was really excellent and made booking our short holiday to Jersey so easy.
May 24, 2026
Reply from Hays Travel - Perth
Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with my service.
Kindest Regards
Jackie
Branch Manager
10 of 10
Truly excellent as always. The staff know us so well from many years of repeat business and are most friendly, helpful and patient in checking out all options for the customer. A real pleasure to deal with on all levels.
May 23, 2026
Reply from Hays Travel - Perth
Thank you so much for your kind feedback, it is always lovely to see you both.
Kindest Regards
Jackie xx
I'ts all about the people.
In a word, staff.
Whether on the 'phone, in store or by e-mail we always get treated very well.
Janet, in particular this time, was absolutely first class. She does all the thinking for us and works with us to deliver a happy holiday experience.
Well done again, and thank you.
May 22, 2026
Reply from Hays Travel - Perth
Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.
Kindest Regards
Jackie
Branch Manager
The agent was excellent found us lovely…
The agent was excellent found us lovely holiday and was very patient with our time to make up our minds
May 5, 2026
Reply from Hays Travel - Perth
Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with my service.
Kindest Regards
Katie
Assistant Manager
Great service at Hays Travel
Laura was knowledgeable, keen to help and friendly. She spent time finding us the perfect holiday, and took the stress out of it, helping us find flight times, hotel and board basis to suit. Thank you!
May 11, 2026
Reply from Hays Travel - Perth
Thank you for writing a review on the service received from Laura. I really appreciate all of the comments, & I will ensure your positive comments are passed on to her.
Kindest Regards
Katie
Assistant Manager
Nothing is too much trouble for any of…
Nothing is too much trouble for any of the Hays team in their Perth store. The friendliest, helpful and knowledgeable staff. The only travel agent we'll use. Shout out to Zuzana!
May 11, 2026
Reply from Hays Travel - Perth
Thank you so much for your kind feedback. I really appreciate all of the comments. I will ensure your positive comments are passed on to Zuzana.
Kindest Regards
Katie
Assistant Manager
Booking flights so easy with Hays
Lily was absolutely fantastic from start to finish. Very friendly lady.
May 9, 2026
Reply from Hays Travel - Perth
Thank you for writing a review of the service received from Lily, I will ensure your positive comments are passed on to her.
Kindest Regards
Jackie
Branch Manager
Happy to help
As always, staff happy to help with our enquiries, always ring back when needed and help us plan our trip .
May 10, 2026
Reply from Hays Travel - Perth
Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.
Kindest Regards
Jackie
Branch Manager
Suzanna made finding a holiday for me…
Suzanna made finding a holiday for me easier than I thought,considering I really didnt know where I'd like to go ! Thank you.
May 9, 2026
Reply from Hays Travel - Perth
Thank you so much for your kind feedback. I really appreciate all of the comments. I will ensure your positive comments are passed on to Zuzana.
Kindest Regards
Katie
Assistant Manager
Janet in the Perth branch of Hay’s…
Janet in the Perth branch of Hay’s Travel was very pleasant, helpful and very very patient with us as we deliberated over our holiday destination and accommodation . I have had experience with this company before and have been very satisfied with the service
May 6, 2026
Reply from Hays Travel - Perth
Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.
Kindest Regards
Jackie
Branch Manager
Jackie very helpful and friendly ,great…
Jackie very helpful and friendly ,great knowledge on cruises we were interested in .
May 7, 2026
Reply from Hays Travel - Perth
Thank you for taking the time to leave a review o the service you received. I am so pleased we managed to get you the cruise booked.
Kindest Regards
Jackie
Branch Manager
5 star experience
Jackie gave excellent service in store as we were looking to book our first cruise. She provided comparisons between different available packages and didn’t pressure us to make a decision. Also told us about extras we can organise further down the line as we have booked so far in advance. Always a pleasure dealing with the girls in Perth, even had a coffee and cookie while booking!
May 5, 2026
Reply from Hays Travel - Perth
Thank you for your review, I am pleased you enjoyed the service & the coffee. Looking forward to seeing you again soon.
Kindest Regards
Jackie xx
Great service
Great service. Staff professional, knowledgeable, very helpful and thoughtful.
May 6, 2026
Reply from Hays Travel - Perth
Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.
Kindest Regards
Jackie
Branch Manager
Laura was patient and helpful when…
Laura was patient and helpful when organising the Emirates flights. Katie had also provided choices. Flights all booked.
May 6, 2026
Reply from Hays Travel - Perth
Thank you so much for your kind feedback. I really do appreciate all of the comments & I am so glad you are happy with our service.
Kindest Regards
Jackie
Branch Manager
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.