I was helped by Sean who was amazing and great throughout the whole process. He was understanding with my requests and I was asking a lot of questions and he was patient and very helpful and great to... See more
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See what reviewers are saying
Hayes Romford turned up trumps as usual, wonderful service and Sean went to so much trouble to transfer our river cruise and find a city break instead at such short notice. Nothing was too much trou... See more
Company replied
The staff were down to earth and helpful and listed to our criteria and answered my elderly mum honestly which put my mum at ease .I would highly recommend booking in your shop again to family and fri... See more
Company replied
Always had good service when booking with Hays, nothing too much trouble. Warm and friendly staff , face to face with good all round knowledge .Thank you Louise(Romford)for all your help.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 9 The Brewery Shopping Centre, RM1 1AU, Romford, United Kingdom
- 01708872195
4.9
Excellent
1K reviews
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Great staff
The staff was very friendly and helpful very polite. They listens to what we needed and I would 100% go there again.
March 14, 2026
Reply from Hays Travel - Romford
Thank you so much for leaving a review.
Hays Romford review
The sales agent was very friendly and helpful. She listened to what we wanted and gave us a good range of holidays to look at. She wasn't pushy at all and it was no effort to go back and look at each hotel.
March 20, 2026
Reply from Hays Travel - Romford
Thank you very much for your lovely review. It is very much appreciated.
Fantastic service
Fantastic service, very helpful and friendly. Did everything to assist.
March 19, 2026
Reply from Hays Travel - Romford
Thank you so much for your lovely review
Fantastic service from Hays Travel!
Fantastic service from Hays Travel!
Denise and Louise were outstanding in there ability to organise a touring holiday of california and nevada.
Can't thank them enough for there help and advice!
March 18, 2026
Reply from Hays Travel - Romford
Thank you so much for your wonderful review. It is much appreciated!
Louise Dempsey
Louise Dempsey has so much experience and puts so much love into finding the best and most suitable holidays. She takes all the stress out of finding a holiday.
March 13, 2026
Reply from Hays Travel - Romford
Thank you for leaving a review. I am most grateful
They are trustworthy and helpful very…
They are trustworthy and helpful very polite and with all our holiday needs i would highly recommend
March 3, 2026
Reply from Hays Travel - Romford
Thank you for your lovely review. I am very grateful
I always choose Hays Travel Romford as…
I always choose Hays Travel Romford as they are very helpful and patiently answers all my queries whether in person or over phone and email. I would like to thank 'Louise' from Romford branch who was very helpful and supportive. Highly recommended.
March 12, 2026
Reply from Hays Travel - Romford
Thank you so much for taking the time and trouble to leave me a review. It is much appreciated.
Reply from Hays Travel - Romford
Thank you for taking the time to leave a lovely review
Louise was very helpful
Louise was very helpful, explained about the documents needed. Went through everything so I understood. Printed off what I needed to keep with me.
Researched a holiday for particular dates I needed. Very satisfied with customer service.
March 4, 2026
Reply from Hays Travel - Romford
Dear Mrs Gurd-Grablof,
Thank you for taking the time to leave me a lovely review.
Kindest regards,
Louise
Staff had very good communicative skills
Staff was very helpfull, polite, and very very good communicative skills. I would recommend friends and family to book with Hayes Travel.
February 25, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave such a kind review.
Many Thanks
Symphonie
Reply from Hays Travel - Romford
Thank you for taking the time to leave a kind review
Sean was patient.
Sean was very patient with me I think I was there for at least 2½ hours getting quotes for a holiday off our bucket list. Had to go home to talk to my husband. We both returned the next day. It was Sean's weekend off. But a very kind lady carried on with our booking and answered a couple of questions and then completed the
transaction. Very satisfied.
February 28, 2026
Reply from Hays Travel - Romford
Dear Mrs Jemal,
Thank you for taking the time to leave us a lovely review.
Kindest regards,
Sean & Vanessa
Brilliant service
We always see chris parrot at your Romford branch and she always very helpful and patient.
She has helped in choosing wonderful holiday. Great service.
February 22, 2026
Reply from Hays Travel - Romford
Dear Mr & Mrs Huckle,
Thank you for taking the time to leave me a lovely review.
Kindest regards,
Chris
10/10 Sean always goes that extra mile…
10/10 Sean always goes that extra mile if your thinking of booking a cruise Sean’s your man !!
February 28, 2026
Reply from Hays Travel - Romford
Dear Mrs Cusack,
Thank you for taking the time to leave me a lovely review.
Kindest regards
Sean
Staff are always welcoming.
Staff are always welcoming.
The listen to what you want and go above and beyond to help you find the perfect holiday.
February 26, 2026
Reply from Hays Travel - Romford
Thank you for taking the time to leave such a lovely review.
Holiday Booking
Very helpful and friendly, but also made us feel confident that everything would be completed in a professional manner.
February 26, 2026
Reply from Hays Travel - Romford
Dear Mr & Mrs Clark,
Thank you for taking the time to leave me a lovely review.
Kindest regards,
Louise
The lady who dealt with is was very…
The lady who dealt with is was very welcoming, listened to what we said and gave us advice
February 25, 2026
Reply from Hays Travel - Romford
Thank you for taking the time in leaving me a lovely review
Fantastic service by Lily-Mae and very…
Fantastic service by Lily-Mae a very fast and efficient service booking airport parking!
February 25, 2026
Reply from Hays Travel - Romford
Thank you for your lovely review
Very helpful member of staff who did…
Very helpful member of staff who did everything to fulfil our request.
February 24, 2026
Reply from Hays Travel - Romford
Thank you very much for taking the time and trouble to write a review. It is most appreciated.
It was a pleasure to book your holiday.
Kind regards,
Sean
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