We have used Hays before and have always been very satisfied.Stella was very thorough and patient as was slightly vomplicated booking.Would happily recommend could have booked on line but would prefer... See more
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Our experience was great because although we changed our minds about dates and length of holiday, all 3 members of staff who helped us were patient and very helpful and worked hard to find our best f... See more
Company replied
We approached Hays with a travel idea and Stella found us the dream holiday. Stella answered all our questions and provided additional information and was her usual helpful self
Company replied
My travel advisor spent time checking my requirements, and matching them up. She gave me options and took trouble.This was really helpful in my decision of destination.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9-11 Place lane, BN25 1LA, Seaford, United Kingdom
- 01323340582
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Great professional Staff
Great professional Staff, our short city break was simple to book and I love that Hays Travels gives the option to pay monthly making our trip affordable

Reply from Hays Travel - Seaford
Lana is very knowledgeable
Lana is very knowledgeable. She's booked everything we requested

Reply from Hays Travel - Seaford
Most professional..
Stella was so helpful and patient when I was choosing a new cruise.
The whole experience felt unhurried and questions are answered or she finds the answers

Reply from Hays Travel - Seaford

Reply from Hays Travel - Seaford
The staff are always polite and…
The staff are always polite and helpful. They make booking easy and smooth.

Reply from Hays Travel - Seaford
Sian was so patient and helpful
Sian was so patient and helpful! We popped in for advice and came out with a holiday booked! Great experience from start to finish.

Reply from Hays Travel - Seaford
The travel agent was friendly and…
The travel agent was friendly and helpful. She took her time and ensured that I had the best possible price.

Reply from Hays Travel - Seaford

Reply from Hays Travel - Seaford
Stella is a real asset to Hays Travel
Stella is a real asset to Hays Travel. She was thorough in finding the best option for us, friendly and knowledgeable.

Reply from Hays Travel - Seaford
Very helpful & knowledgeable
Very helpful & took time to get to know exactly what holiday we were looking for & what was important to us when we we visited the store

Reply from Hays Travel - Seaford
Finalising the Australian leg of our holiday
Stella was very helpful and answered all of my queries clearly and concisely.
Following our meeting I have every confidence that our holiday will prove to be very successful.

Reply from Hays Travel - Seaford

Reply from Hays Travel - Seaford

Reply from Hays Travel - Seaford
Thorough & Efficient
We had a specific location we wanted to stay in. None of the usual operators could pull a package holiday together. We left it with Lucy and thanks to her thoroughness we returned three weeks later and Jessica efficiently booked us in to a villa and on return flights. A perfect example of why we use our local Hays Travel agent rather than take a hit & hope approach to booking direct.

Reply from Hays Travel - Seaford
Regular user of the Seaford branch of Hays…
I have used the Seaford branch of Hays many times. They are always helpful and friendly, and work efficiently. This time was no exception!

Reply from Hays Travel - Seaford
Brilliant
Stella was brilliant as usual..
Professional and welcoming, nothing is too much trouble.
Christmas Market trip in Germany all booked.

Reply from Hays Travel - Seaford
Very helpful staff
Very helpful in all aspects of choosing and booking a cruise. Staff made everything so easy

Reply from Hays Travel - Seaford
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