Thomas Knight has been great throughout this holiday booking process. He took the time and listened to my requests and had a quote and full itinerary for me the very next day. A small issue cropped up... See more
Company replied
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Booking a last minute cruise became difficult and complicated due to P&O’s cabin allocation process, but we were reassured by Lucy at Hays Travel that she could make the booking we needed and, sure e... See more
Company replied
Tom was very patient with our request as we came into the shop uncertain about where we wanted to go on our winter holiday.
On Sunday 9th August, we were welcomed into the Hays store by Tom who was friendly and welcoming and made us feel at ease straight away. Tom listened to our wants and needs for a holiday. With... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Wilkes Way, IP14 1DE, Stowmarket, United Kingdom
- 01449798150
4.9
Excellent
795 reviews
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Tom was brilliant
Tom was brilliant
He spent many minutes looking through and didn't push or rush me.
Very pleased 😀
April 30, 2026
Reply from Hays Travel - Stowmarket
Thank you for taking the time to leave Tom a review and sharing your positive experience with us!
Reply from Hays Travel - Stowmarket
Thank you for taking the time to leave me a 5* review. I hope you have the most amazing time. Regards, Netty :)
Cruise booking
Excellent customer focus. I felt I was listened to and a really good interface. Guided me clearly through booking process. Well done
April 29, 2026
Reply from Hays Travel - Stowmarket
We're happy to hear that you felt listened to and well-guided through the booking process. We appreciate you taking the time to leave your feedback. Thank you again :)
Went to have a chat about a crouse
Went to have a chat about a crouse. Staff very friendly and helpful. We found all the information we needed and booked straight away. As we had been surprised by how booked up the crouse was. Thanks
April 7, 2026
Reply from Hays Travel - Stowmarket
We're happy to hear that Emily was friendly and helpful during your visit. We're glad you found the information you needed and were able to book your cruise promptly. Thank you :)
I was very very pleased with how Emily…
I was very very pleased with how Emily delt with my travel insurance for my daughter. Even though it was a small purchase she went above and beyond expectations. Thankyou so much.
April 25, 2026
Unprompted review
Reply from Hays Travel - Stowmarket
We are very pleased to hear that you were happy with the assistance provided by Emily for your daughter's travel insurance. Thank you for acknowledging the great service.
Kind Regards
Netty
Expert knowledge and friendly staff
April 21, 2026
Reply from Hays Travel - Stowmarket
We appreciate your 5* rating and are so glad you found our staff helpful and knowledgeable.
Kind Regards
Netty
Reply from Hays Travel - Stowmarket
Thank you for taking the time to leave Emily a review. We hope you have an amazing holiday. Kind regards :)
We always go to Hays Travel.
We always go to Hays Travel.
As usual Netty was very helpful and made the booking process really easy and enjoyable.
Thank you very much.
April 15, 2026
Reply from Hays Travel - Stowmarket
Aww, thank you so much for taking the time to leave a 5* review. It is always a pleasure to help both of you book your holidays. Regards, Netty :)
last minute break to Amsterdam
Emily quickly found exactly what I had requested for a short break. Good flight times and the price that I wanted to spend. She gave me two options for a hotel. Emily is very helpful, friendly and professional and works hard to give you a special holiday.
April 16, 2026
Reply from Hays Travel - Stowmarket
Thank you so much for taking the time to leave me this 5* review. I hope you have a lovely time. Regards, Emily :)
We were giving lots of help and…
We were giving lots of help and guidance in choosing our holiday and are very pleased with our booking
March 28, 2026
Reply from Hays Travel - Stowmarket
Thank you for your 5* review, we're so pleased you enjoyed your time in branch. We look forward to helping again in the future.
Kind regards, Emily
Amazing store.
Always lovely to book through this branch. So friendly and helpful, and a warm smile to greet you.
April 10, 2026
Reply from Hays Travel - Stowmarket
Thank you for taking the time to leave your review, I'm so pleased to read that you find us friendly and helpful. We look forward to helping again in the future.
Kind regards, Emily
Netty is incredibly knowledgeable when…
Netty is incredibly knowledgeable when it comes to all things travel, nothing is too much and will always find an answer
April 5, 2026
Reply from Hays Travel - Stowmarket
Thank you for taking the time to leave your review and your kind words - it was a pleasure to help you.
I look forward to helping again in the future.
Kind regards, Netty :)
First time ever booking a holiday…
First time ever booking a holiday abroad and tom went above and beyond to find us what we wanted gave us all the information and extras we hadn't thought about
April 4, 2026
Reply from Hays Travel - Stowmarket
Thank you ever so much for your very kind words, we're so pleased you enjoyed your experience with us in-store.
Thank you for trusting us with helping you book your first abroad holiday - we're sure you'll have an amazing time!
Kind regards, Emily
Very helpful & quick to book.
March 26, 2026
Reply from Hays Travel - Stowmarket
Thank you for taking the time on your kind review of 5 stars :)
Netty :)
Great service
All staff in Stowmarket are always so helpful, nothing is ever too much trouble and we never feel rushed. Thank you to Emily on this occasion for helping us out ☺
Would not go anywhere else to book a holiday
April 1, 2026
Reply from Hays Travel - Stowmarket
Thank you as always for your lovely presence in store, and your kind words. I really appreciate the 5 star :)
Emily :)
Netty was absolutely brilliant as…
Netty was absolutely brilliant as usual. She made booking our Eygpt Nile Cruise a pleasure.
April 1, 2026
Reply from Hays Travel - Stowmarket
Thank you so much for your lovely review and 5 stars :) It was my pleasure.
Netty :)
Netty was exceptional found us exactly…
Netty was exceptional found us exactly what we were looking for. Very professional and happy to help nothing too much trouble. Would only go to Hays travel Stowmarket
March 17, 2026
Reply from Hays Travel - Stowmarket
Thank you for taking the time to leave me this lovely 5* review. It is always a pleasure to help you book your holiday! Regards, Netty :)
Gina was super helpful
Gina was super helpful, honest and great with suggestions. We visited her on 2 separate occasions and she was so helpful in getting us the holiday right for us. She was also knowledgeable about Crete where we decided on and had some great suggestions. Excellent service.
March 30, 2026
Reply from Hays Travel - Stowmarket
Thank you so much for your kind words and taking the time to leave a review of Gina's service. I hope you have a lovely time on your holiday. Regards, Netty :)
Finding a holiday…I was grateful for all efforts that were made to find a room at the the hotel at the holiday of my choice when this did not seem possible.Thank you
The efforts that were made to find me a room at the hotel when it seemed that this was not possible. Thank you.
March 25, 2026
Reply from Hays Travel - Stowmarket
Good Afternoon Ian
Thank you so much for taking the time to leave a wonderful 5 star review :)
It was our pleasure in helping you get this all secured for you for your preferred choice of holiday.
Thank You
Netty :)
Brilliant customer service
The whole experience from start to finish when booking a cruise was very relaxed, professional, informative and friendly. They explained everything and certainly went the extra mile.
March 11, 2026
Reply from Hays Travel - Stowmarket
Thank you for taking the time in writing this wonderful review and for the 5 stars, It was my pleasure in helping get your wonderful cruise booked.
Kind Regards
Tom
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