Well I popped in to get information for a holiday in Greece, I am now booked in a fabulous hotel. Natasha was so helpful so would recommend anyone to pop into Hays Travel and let them sort it all out... See more
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I am always treated so well & made welcome. I feel like a VIP. This particular trip to Spain was an emergency as I wished to attend my late cousin's funeral, Spain has a 48hr turn around for burials... See more
Company replied
The Staff seems very friendly and have patience listen to what we needed to be done went on Friday and saw a lovely lady called Mandy. Then we went back on Saturday and saw a nice young man called Luk... See more
Company replied
Very knowledgeable, caring saff representative. Was able to help plan our cruise and delt with any questions we posed. The environment was very relaxing and other staff members welcoming.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
182 High Street, SM1 1NL, Sutton, England, United Kingdom
- 02039255869
4.9
Excellent
465 reviews
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Great experience & great staff
The member of
staff who helped us was so lovely and accommodating. Helped us find our perfect holiday and I am so happy with how the experience went. I will definitely go back in the future!
January 4, 2026
Reply from Hays Travel - Sutton
Hi Charlotte, Thank you for your review. Hope you girls have a lovely trip to Tenerife !! - All the best - Caitlin
Friendly knowledgeable staff.
January 4, 2026
Reply from Hays Travel - Sutton
Thank you for your kind review and for booking with us.
Helpful in checking all availability’s…
Helpful in checking all availability’s and meeting our requirements
January 1, 2026
Reply from Hays Travel - Sutton
Thank you for your kind review and for booking with us.
Reply from Hays Travel - Sutton
Hi Mr Clark, It was lovely sorting your holiday out. Happy new year. Thanks - Caitlin
I was trying to book a holiday for my…
I was trying to book a holiday for my wife and myself on the TUI website. Everytime I tried to book their website failed or timed out - over and over again. I was working in Sutton, Surrey and a Hays travel shop, and I thought if they could offer anywhere near the TUI online price. I went in and welcomed by Mandy. She also had the same problems, so I left my contact details and went off. A few hours later Mandy called to let me know she was having the same issues on the TUI website but would call the cruise line. The next day I received a call and Mandy explained that she had emailed a quote to me. She not only matched their price but beat it, not by much but it was definitely better value. Her service was 10 out of 10.
November 27, 2025
Reply from Hays Travel - Sutton
Thank you for your booking and for your kind review :)
Reply from Hays Travel - Sutton
Thank you for your booking and for your kind review :)
All the team at Sutton branch including…
All the team at Sutton branch including Caitlin, Holly & Dean are incredibly helpful & professional.
Many thanks
Gary Mead
December 1, 2025
Unprompted review
Reply from Hays Travel - Sutton
Thank you for your booking and thank you so much for your kind review :)
Seville City Break
Caitlin & Mandy were extremely helpful in finding me a splendid deal on a city break for next year.
November 22, 2025
Reply from Hays Travel - Sutton
Thank you for your booking and your lovely review.
Reply from Hays Travel - Sutton
Thank you for your booking and your lovely review.
The ladies in the shop were the most…
The ladies in the shop were the most helpful people ever, they made sure my autistic son was going to get the trip he wanted, very late booking , no spaces, they performed magic,special thanks to Mandy and holly, just amazing, defo will be return customer.
November 18, 2025
Reply from Hays Travel - Sutton
Thank you for your lovely review Sally, we are so pleased we could find you the holiday that Zac wanted.
Very helpful & patient while we were…
Very helpful & patient while we were choosing our Hotel, did not rush us & looked at all alternatives until we were happy.
November 11, 2025
Reply from Hays Travel - Sutton
Thank you for your booking and your lovely review.
Very helpful staff
November 14, 2025
Reply from Hays Travel - Sutton
Thank you for your booking and your lovely review.
Holly the expert in Hayes !
Holly was an expert in advising us on our holiday and where to go to in May! Her knowledge of different holidays was really helpful and she was very thorough with our questions about how we book it etc - Thank Holly will use Hayes again for sure!
November 8, 2025
Reply from Hays Travel - Sutton
Thank you for your booking and your lovely review. :)
Reply from Hays Travel - Sutton
Thank you for your booking and your lovely review.
Mandy (Manager) was so helpful even…
Mandy (Manager) was so helpful even made sure the two pick ups one Sutton the other Braintree was part of the deal and managed to get two single rooms for our request
November 6, 2025
Reply from Hays Travel - Sutton
Thank you for your booking and your lovely review.
Reply from Hays Travel - Sutton
Thank you for your booking and your lovely review.
Holly M was amazing from start to…
Holly M was amazing from start to finish, and she sat for some time until she found us the perfect getaway.
October 17, 2025
Reply from Hays Travel - Sutton
Thank you so much for taking the time to write a lovely review!
I look forward to seeing you again in the future.
Holly
Wonderful Staff
Caitlin was very informative and patient. Nothing too much trouble. All the staff at Sutton very helpful.
October 21, 2025
Reply from Hays Travel - Sutton
Hi Margaret, It was lovely serving you. I hope you have a lovely time in Canada and I will see you soon !! - Caitlin
Great service as always.
Holly has always gone above and beyond to find us the perfect holiday.
She has never once disappointed us in her choice of holiday for us.
Holly will keep in contact from start to finish.
Thank you Holly.
October 18, 2025
Reply from Hays Travel - Sutton
Thank you so much for your booking and for your lovely review.
Everything start to finish was easy
Everything start to finish was easy.
Mandy was great and helped us to personalise our booking to exactly what we wanted.
October 16, 2025
Reply from Hays Travel - Sutton
Thank you so much for your booking and for your lovely review.
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