Well I popped in to get information for a holiday in Greece, I am now booked in a fabulous hotel. Natasha was so helpful so would recommend anyone to pop into Hays Travel and let them sort it all out... See more
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I am always treated so well & made welcome. I feel like a VIP. This particular trip to Spain was an emergency as I wished to attend my late cousin's funeral, Spain has a 48hr turn around for burials... See more
Company replied
The Staff seems very friendly and have patience listen to what we needed to be done went on Friday and saw a lovely lady called Mandy. Then we went back on Saturday and saw a nice young man called Luk... See more
Company replied
Very knowledgeable, caring saff representative. Was able to help plan our cruise and delt with any questions we posed. The environment was very relaxing and other staff members welcoming.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
182 High Street, SM1 1NL, Sutton, England, United Kingdom
- 02039255869
4.9
Excellent
465 reviews
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Everything start to finish was easy
Everything start to finish was easy.
Mandy was great and helped us to personalise our booking to exactly what we wanted.
October 16, 2025
Reply from Hays Travel - Sutton
Thank you so much for your booking and for your lovely review.
Excellent work by Holly
Excellent work by Holly. Provided us with what we needed. Went in not really knowing what type of cruise we wanted and came out with a cruise booked for next August
October 14, 2025
Reply from Hays Travel - Sutton
Thank you so much for your booking and for your lovely review.
Reply from Hays Travel - Sutton
Thank you for your kind review.
Caitlin was very helpful full of…
Caitlin was very helpful full of information patient found exactly what we wanted. We will use her again. Definitely first time using a travel agency on the High Street. Most probably will stay with you from now on. Many thanks, Gail and Wayne
October 3, 2025
Reply from Hays Travel - Sutton
Hi Gail, Thank you both for your lovely words. I hope you have a lovely time away ! I will see you both when you return !. - Caitlin
Staff there was very helpful and…
Staff there was very helpful and welcoming. Also got me a great deal
September 29, 2025
Reply from Hays Travel - Sutton
Thank you for your kind review.
Very helpful,polite and knowledgable
September 30, 2025
Reply from Hays Travel - Sutton
Thank you for your kind words.
Another booking for me by Mandy in the…
Another booking for me by Mandy in the Sutton team. The response as always was timely and informative, gave me all the options I needed and concluded the booking really quickly.
Price was also the best available. Really pleased with the service.
September 30, 2025
Reply from Hays Travel - Sutton
Thank you for your kind words, lovely to see you again.
I contacted Hays travel.
I contacted Hays travel not really believing that I could have a holiday with such benefits included in the price.
Well they have left us in total dismay with all that they offered us. We are blown away and shall certainly be informing family and friends to enquire regarding holidays from Hays travel. We shall return for our summer holidays next year.
Local travel agents serving the community with utmost professionalism.
Thank you so much Hayes travel
September 23, 2025
Reply from Hays Travel - Sutton
Thank you so much for your lovely review. It was a pleasure to book your holiday.
The personal service from mandy was…
The personal service from mandy was second to none .I will be back again
September 14, 2025
Reply from Hays Travel - Sutton
Thank you so much for your lovely review. It was a pleasure to book your holiday.
Karen was very patient with us and…
Karen was very patient with us and found exactly what we were looking for.
September 17, 2025
Reply from Hays Travel - Sutton
Thank you, it was my pleasure helping you.
Reply from Hays Travel - Sutton
It was lovely to meet you, and find you what you wanted.
Reply from Hays Travel - Sutton
Thank you for your kind words. It was my pleasure in assisting you.
Nice and professional staff
September 2, 2025
Reply from Hays Travel - Sutton
Thank you for your kind words. It was my pleasure in assisting you.
Natasha was brilliant
Natasha was brilliant. Not only did she efficiently book exactly what we wanted but she also booked the same holiday with our friends so that the 4 of us can travel together. This really was a masterclass in multitasking. Thanks! We will definitely book our next holiday at Hays in Sutton.
September 8, 2025
Reply from Hays Travel - Sutton
Thank you for your kind words. I was my pleasure in assisting you.
Mandy at the sutton branch was so helpful
Mandy at the sutton branch was so helpful she went above and beyond to find our holiday can't fault mandy 1bit.
September 6, 2025
Reply from Hays Travel - Sutton
Thank you for your kind words. I was my pleasure in assisting you.
I saw Caitlin
I saw Caitlin. I was impressed with her knowledge of the resorts and was able to find me the perfect holiday in a very short time. Her customer service skills are really good, she knows how to speak to people in a friendly and confident way. She's only young and it's refreshing to find a young person who knows how to communicate. You should be proud of her.
August 31, 2025
Reply from Hays Travel - Sutton
Hi Lynn, It was lovely serving you. I look forward to seeing you soon :)
- Caitlin
Very helpful staff
We had to arrange a short notice domestic flight in order to attend a funeral. The service we received was very good, Dean searched options to ensure we had plenty of time to spend on the day and the most cost effective solution. I would highly recommend this branch.
August 28, 2025
Reply from Hays Travel - Sutton
Thank you for your kind words, I hope all went as planned with the funeral.
Mike was fantastic
Mike the Manager was fantastic and helped us select the best holiday for our party of 9 people. His knowledge, friendly nature, patience and understanding is a credit to him and his company.
August 29, 2025
Reply from Hays Travel - Sutton
Thank you for your kind words, It was my pleasure in helping and enjoyed meeting you both.
Reply from Hays Travel - Sutton
Lovely to speak to you, and been of assistance.
Mandy is the best to book holidays she…
Mandy is the best to book holidays she has booked our holidays and she is very good at her job
August 16, 2025
Reply from Hays Travel - Sutton
It's always a pleasure to been of assistance.
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