Well I popped in to get information for a holiday in Greece, I am now booked in a fabulous hotel. Natasha was so helpful so would recommend anyone to pop into Hays Travel and let them sort it all out... See more
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I am always treated so well & made welcome. I feel like a VIP. This particular trip to Spain was an emergency as I wished to attend my late cousin's funeral, Spain has a 48hr turn around for burials... See more
Company replied
The Staff seems very friendly and have patience listen to what we needed to be done went on Friday and saw a lovely lady called Mandy. Then we went back on Saturday and saw a nice young man called Luk... See more
Company replied
Very knowledgeable, caring saff representative. Was able to help plan our cruise and delt with any questions we posed. The environment was very relaxing and other staff members welcoming.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
182 High Street, SM1 1NL, Sutton, England, United Kingdom
- 02039255869
4.9
Excellent
465 reviews
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Reply from Hays Travel - Sutton
It was our pleasure in helping you.
We were undecided on a late get away…
We were undecided on a late get away and the travel advisor was great at checking several countries and options and narrowing down to a final choice. We were not rushed in any way and he was friendly and knowledgeable.
August 19, 2025
Reply from Hays Travel - Sutton
It was wonderful to meet you, and discuss the options before settling on your ideal choice.
Many made it easy to chose or holiday
Many made it easy to chose or holiday. She asked what we was looking for and our preferred destination and went through it in great detail with us .
August 10, 2025
Reply from Hays Travel - Sutton
It was a pleasure to have been of assistance and helping you.
We found Dean to be very helpful and…
We found Dean to be very helpful and informative nothing was too much trouble to find out what we needed to know and he always got back to us as promised.
August 16, 2025
Reply from Hays Travel - Sutton
It was a pleasure to help you.
Exceptional service before and after…
Exceptional service before and after sales which is very unusual these days.
Thank you guys
August 7, 2025
Reply from Hays Travel - Sutton
It was a pleasure speaking to you, and helping you with you holiday.
We shared a birthday
We shared a birthday! And was only too happy to find exactly what we wanted
August 13, 2025
Reply from Hays Travel - Sutton
It was a pleasure to help you.
The staff was helpful
The staff was helpful, he found us the holiday package we were looking for.
August 3, 2025
Reply from Hays Travel - Sutton
It was a pleasure to help you.
Reply from Hays Travel - Sutton
Hi Linda, Thank you I hope you have a lovely holiday - Caitlin
Another good holiday booked with hays…
Another good holiday booked with hays travel, I was able to book my flight and get to the area I wanted to go. Thanks to Mike and the team at your branch in Sutton Surrey.
July 31, 2025
Reply from Hays Travel - Sutton
It was a pleasure to help you as always.
Brilliant service
I really appreciated how Mandy was so helpful and kind. She made booking a holiday/honeymoon for us so stress free! I totally recommend using Hays Travel Agents and wish there were more on the high streets!
Bring back more Travel agents like Hays Travel on the High Street.
Thank you to Mandy who was superb.
August 6, 2025
Reply from Hays Travel - Sutton
I thank you for your kind words, it was my pleasure.
Caitlyn and Holly were really helpful…
Caitlyn and Holly were really helpful in finding a holiday just right for us. Welcoming and friendly and made it all very easy!
July 28, 2025
Reply from Hays Travel - Sutton
Hi Amy, Im so happy we got your holiday sorted. I hope you have a lovely holiday - Caitlin
Excellent service from Mike.
August 1, 2025
Reply from Hays Travel - Sutton
It was a pleasure to assist you.
Excellent customer service from Karen
Excellent customer service from Karen, caring and very helpful. I have used Hays on a number of occasions and have always found them very professional.
July 27, 2025
Reply from Hays Travel - Sutton
Thank you Clive for your kind words. You are a valid customer of Hays and we are always happy to help.
Kind Regards,
Team Sutton
Reply from Hays Travel - Sutton
Lovely to meet you again, and help you plan your next holiday.
Our holiday was sorted very efficiently…
Our holiday was sorted very efficiently . She listened carefully to our requests and came up with just what we were looking for. Everything was covered and explained. It was the first time we had used Hays and will definitely book again. We were very impressed.
July 25, 2025
Reply from Hays Travel - Sutton
Thank you for your booking and for your kind review
Reply from Hays Travel - Sutton
Thank you for your booking and for your kind review
Easy booking with Hays Travel
Karen at Hays Travel in Sutton is very experienced and booked our holiday with extreme efficiency. Thanks very much.
July 17, 2025
Reply from Hays Travel - Sutton
Lovely to meet you, thank you for the kind words.
Very helpful
Very helpful, professional, smart . Polite, love the old style wallets , something to get excited about
Now tap in tap out
July 16, 2025
Reply from Hays Travel - Sutton
Many thanks for your lovely feedback.
The young lady, Caitlin , Sutton High street branch
The young lady, Caitlin who served me yesterday, was polite, professional and helpful , therefore I emailed Irene Hays to personally contact Caitlin to forward my gratitude to her and Irene has kindly responded me this morning.
July 16, 2025
Reply from Hays Travel - Sutton
Hi Luke, Thank you so much ! Its always a pleasure. I will see you soon. Have a lovely weekend - Caitlin
Marvellous Mandy
Mandy was welcoming and professional, sorted what we wanted, whilst navigating computer problems that meant hanging on the phone for quite a time, while the tour company relayed the details from their end.
July 2, 2025
Reply from Hays Travel - Sutton
Many thanks for your lovely feedback.
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