I really like this service. I appreciate the time the doctors take to answer questions and more. I used it tonight and many times in the past. Thank you, Healthtap!
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Not sure why they sent me this survey MONTHS after I canceled my account (and after I had to get help from the fraud department at my bank to reverse several arbitrary charges they made after my acc... See more
Company replied
I’ve only asked general questions and the answers I got were from doctors in specialties not related at all. It dawned on me after reading my second answer that this just isn’t reliable. Your question... See more
Crap! So this is why my doctor is on HealthTap to get extra cash for responses and not responding to my email questions through regular hospital visits and wanting to know more about my condition. Of... See more
Company replied
Company details
Written by the company
Your personal doctor, one tap away. HealthTap is a virtual-first, affordable urgent- and primary-care clinic, providing top-quality physician care nationwide to Americans with or without insurance. Our proprietary, easy-to-use, and innovative apps and electronic medical record apply Silicon Valley standards to effectively engage consumers and doctors online to increase the equity, accessibility, and efficiency of ongoing medical care for consumers, providers, employers, and payers. In addition, with HealthTap, businesses can offer virtual primary care to employees for less than the cost of free coffee. HealthTap’s US-based board-certified physicians are available throughout North America. For more information, visit www.healthtap.com.
Contact info
2465 Latham Street, 3rd Floor, 94040, Mountain View , United States
- support@healthtap.com
- www.healthtap.com
2.8
Average
221 reviews
Hasn’t replied to negative reviews
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FAST EASY AND TALKS GREAT KNOWLEDGE…
FAST EASY AND TALKS GREAT KNOWLEDGE VERY GOOD BOUT FINDING OUT WHAT EVER YOU ASK
August 5, 2019
Unprompted review
Easy to navigate
Easy to navigate, fair charges, extensive patient’s rights.
August 5, 2019
Unprompted review
Very low/minimal consultations in Fl
Very low/minimal consultations in Fl. Additionally, for 1 4 hour committed shift I am paid $100; however, for each consult, $30 is deducted from the shift payment. Therefore, I would have to see 8 patients to earn $200. Beyond sad and certainly not competitive with any other telemedicine venues.
August 5, 2019
Unprompted review
Excellent app.
August 5, 2019
Unprompted review
Overall a great service, but beware of false advertising
Overall, a great service. Free educational answers to many common medical questions, and many uncommon questions as well. Gets 4/5 stars because I've had trouble in the past with what seemed like false advertising. I purchased a premium plan based off of advertising of a free consult with a specialist, only to find out that the premium plan only includes limited primary care. I requested a refund and they did not budge even when I showed them documentation. Overall, though, a very unique and useful app.
August 5, 2019
Unprompted review
Reply from HealthTap
Hi Evan,
We appreciate your feedback and are very sorry to hear about the issues you have experienced with HealthTap.
We strive to provide the best care possible and will be working to ensure this problem is solved. We again appreciate your honest feedback and if you have any further questions or concerns please let us know at support@healthtap.com.
The doctors I consulted were excellent
The doctors I consulted were excellent, and the price/convenience was good.
But when I tried to find those two doctors for further consultation some months later, they were impossible for me to find.
You need a list for each patient of the previous doctors for further contact.
August 5, 2019
Unprompted review
Service is just how I like it
August 5, 2019
Unprompted review
I had a situation whereby I needed…
I had a situation whereby I needed urgent assistance with a sick spouse. I spoke to a clinician both online and on the internet and we averted a serious situation.
August 5, 2019
Unprompted review
Great company to work for
Great company to work for. Platform is easy to use. Great innovations with Artificial intelligence technology. Great communication and flexibility with the company.
August 5, 2019
Unprompted review
Ripp off
It cost money’s to talk to the doctors just rather email my st it the same wait x and it free
August 5, 2019
Unprompted review
Reply from HealthTap
Hi Chad,
We appreciate your feedback and are very sorry to hear about the issues you have experienced with HealthTap.
We strive to provide the best care possible and will be working to ensure this problem is solved. We again appreciate your honest feedback and if you have any further questions or concerns please let us know at support@healthtap.com.
Exquisite- HealthTap Services
The device is efficient, quite beneficial and provides excellent consumer advice and information.
August 5, 2019
Unprompted review
The Dr is great & your app is so…
The Dr is great & your app is so qwirky, I can never just have the consult. We always have to do a work around.
August 5, 2019
Unprompted review
Reply from HealthTap
Hi Mark,
We appreciate your feedback and are very sorry to hear about the issues you have experienced with HealthTap.
We strive to provide the best care possible and will be working to ensure this problem is solved. We again appreciate your honest feedback and if you have any further questions or concerns please let us know at support@healthtap.com.
-Julia
Always reliably fast with orders and a…
Always reliably fast with orders and a wonderful choice of product
August 5, 2019
Unprompted review
It’s really convenient & it’s also so…
It’s really convenient & it’s also so simple to use that anyone can do it
August 5, 2019
Unprompted review
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