HealthTap Reviews 

222
TrustScore 2 out of 5

2.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Spent from 2pm on Sunday until 10pm watching and waiting for a Dr. to join my appointment. The system kicked me off at 10pm and it's closed. Are you serious? You wasted my whole day? What a horrible s... See more

Rated 4 out of 5 stars

Overall, a great service. Free educational answers to many common medical questions, and many uncommon questions as well. Gets 4/5 stars because I've had trouble in the past with what seemed like fals... See more

Company replied

Rated 3 out of 5 stars

Worst customer service. Emailed them 3 times plus 2 phone calls to get a simple issue resolve. Repeated my story over and over and over again. So frustrating. I just wanted antibiotics for a s... See more

Company replied

Rated 2 out of 5 stars

I’ve only asked general questions and the answers I got were from doctors in specialties not related at all. It dawned on me after reading my second answer that this just isn’t reliable. Your question... See more

Company details

  1. Pharmacy

Written by the company

Your personal doctor, one tap away. HealthTap is a virtual-first, affordable urgent- and primary-care clinic, providing top-quality physician care nationwide to Americans with or without insurance. Our proprietary, easy-to-use, and innovative apps and electronic medical record apply Silicon Valley standards to effectively engage consumers and doctors online to increase the equity, accessibility, and efficiency of ongoing medical care for consumers, providers, employers, and payers. In addition, with HealthTap, businesses can offer virtual primary care to employees for less than the cost of free coffee. HealthTap’s US-based board-certified physicians are available throughout North America. For more information, visit www.healthtap.com.


Contact info

2.2

Poor

TrustScore 2 out of 5

222 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.2

All reviews

(222)

2 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy to use

Easy to use. Convenient. Give peace of mind. Would highly recommend. Seems logical and helps free up from going in for minor medical worries

August 6, 2019
Unprompted review
Rated 5 out of 5 stars

Healthtap has been the greatest thing…

Healthtap has been the greatest thing for me in my life. It has helped me at 2am when im not feeling well, by having a virtual consult with top doctors. It has been there for me more than any doctor I have had before. The innovation and brilliance of this platform is by far the greatest thing i have experienced thus far on the internet. Great job HealthTap.

August 6, 2019
Unprompted review
Rated 5 out of 5 stars

This site is a great way for people to…

This site is a great way for people to receive guidance about medical questions from experts in the field. The Doctors are available for consultation and also provide pro-bono answers for everyone who writes in, giving an excellent service to the world-wide community.

August 6, 2019
Unprompted review
Rated 3 out of 5 stars

Psychological Treatment Changes Needed

The program is great from the view of a medical patient. However, from the viewpoint of patients with psychological conditions, the program is lacking.

First, the rates for brief consultations may be adequate, but there is rarely such a thing as “brief” therapy in the way medical consultations occur. “Brief” in psychotherapy still requires a personal, family and medication history.

Secondly, one or two follow up sessions are often necessary. As follow-up sessions are determined, the 30-50 minute sessions are an additional fee that confuse many patients who barely comprehended the medical service they signed onto.

SOAP notes are convenient for medical cases, but psychological notes often entail two files. The separate file is for the purpose of noting a process that must build toward obtaining information patients conceal from doctors until a level of trust is established over several sessions. For example, if a patient complains about depression, the art of the therapist is to build toward revealing any hidden causes, such as abuse or substance dependence.

Finally, psychological records are generally only peer reviewed by other trained therapists. In addition, the separate case notes can not be subpoenaed. When a patient knows that any doctor can access their secrets, they are unlikely to be willing to reveal them.

To make this program viable for psychological treatment, these issues need to be addressed!

August 6, 2019
Unprompted review
Rated 5 out of 5 stars

I love HealthTap!

I love HealthTap! I’ve used it many times and the doctors are always very helpful and professional. It also takes the worry out of walking into a doctors office and risking getting something worse than you already have.

August 6, 2019
Unprompted review
Rated 5 out of 5 stars

Real free advice

Best platform I have seen for patients to get quick expert advice even if that advice is see a doctor in person. Great resource especially for people who don’t have regular access to a doctor or specialists!

August 6, 2019
Unprompted review
Rated 5 out of 5 stars

Succinct

An excellent site. Allows patient to ask succinct health care question. Allows practitioners to then give them direction in obtaining health care.

August 5, 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look