HealthyPets.com Reviews 

If I had known that Healthy Pets and Entirely Pets are the same, I never would have ordered products from Healthy Pets.

My experiences with Entirely Pets have been so bad over the years - lost orders, false charges, horrible and confusing customer service, being pre charged for back ordered items that take months to show up if at all, and difficultly canceling back ordered stuff and getting the proper refund - it never ends.

The website is at best wonky, and the email communications are never informative, and often bizarre and misleading.

Healthy Pets is just a continuation of the misery - I ordered a few things via a Thanksgiving sale, charged immediately, and the "back ordered" bizarro emails from Healthy Pets started soon after.

Now, almost a month later I get an email from Entirely Pets about my Healthy Pets order asking if I received it! I look at the site, and the order is now at Entirely Pets and still pending shipment. I call what turns out to be the phone number for both, and I am told that from today it will take at least an additional eight weeks to get any of the items shipped, even though they are from different manufacturers. WHAT?

Do yourself a favor and avoid, avoid, avoid!

I just received my order of azodyl. It arrived via fedex and the packaging was fantastic. All the ice packs were still frozen and hard which is important to me.
I have ordered from them before and always had a good experience.

This company falsely represents on its product pages that products which they do not have in stock are "In Stock" (lying). They lure customers to make a purchase, fully charge the credit card immediately upon purchase and then fess up in email later on that they are in fact out of stock and give a 2 week delay window. In my particular case, it has already been almost 3 weeks, and I had received no updates. I contacted their customer service to ask for a status update and they replied that the items in my order were backordered without any hint of apology or anything. In fact, do your support agents not know how to punctuate and write proper sentences? You took my money. It is not a matter of course or custom in the trade or industry for you to take an innocent lay customer's money and then sit on the order and fill it whenever you please -- i.e., IF you even intend to fill it at all. Meanwhile, the products in my order are currently listed as IN STOCK on your website this very minute. Disgusting.

Horrible Customer service!!! I placed an order unfortunately I needed a refund, I have been contacting them for weeks numerous times per week with no acknowledgement. 30day returns policy with no one that can even return your emails in 30 days....shocking.

Lost money and time with this store! scam! Be careful!

Incredibly terrible service and very long delivery, carefully read the reviews of this store before contacting! I DO NOT RECOMMEND!

So far my experience has been good with this company. What I ordered was shipped right away and received within a few days. I placed a second order last night that was shipped this morning, so I would order again.

I found it odd that with my last transaction, different card, my credit card company sent me a text and email to confirm I made this transaction. They never do that, I thought maybe this company has a bad reputation and went searching for reviews. Seeing so many bad reviews was surprising, and had I seen them before I probably wouldn’t have ordered. Perhaps they fixed their errors or whatever was causing negative feedback, because I appreciated the site was easy to navigate, checkout simple, and I received my items in time.

I will say in 2021 and much of 2022, almost everywhere I ordered from online, even Amazon, has had terrible distribution issues with all the major shipping services, so I can’t tell if it’s the company or carrier problems when I see the dates of reviews with those issues.

My first order was fine, they shipped and arrived quickly. HOWEVER, for my second order, they created a shipping label then CANCELLED it!!! My order hasn't arrived and it has been ONE MONTH!!!

They offer good deals online, but I would think twice before placing an order with this company. It takes SEVERAL weeks to get what you order, if it arrives at all and they charge your card before items even ships out or is available. Trying to reach someone in customer service is horrible, no one answers phone or even chat. I don't know when these people actually work. The few times I have been able to reach someone they are overseas, and I can barely understand what they are saying.

can't get them on phone or chat shows my order pending and that's all i can find out hope to cancel order and get my money back DONT USE THEM

I paid $10 extra for 2-4 day shipping. Took 11 days to arrive. No tracking, no email saying when my order shipped, nothing.

I received three bags of large size Covetrus Script Pill Pals. Two out of the three bags were unusable; the product was dry and crumbly, and I was unable to form the Pill Pal around the medication. I called Customer Service, and I talked to Samantha H. She advised me to take a picture, so she could show her supervisor. I complied and have heard nothing back to resolve this situation.

I waited for months and they didn't send the item. I don't want to wait any longer and asked to cancel the order, they also canceled it, but did not initiate a refund, I have to file a dispute with paypal.

Great customer service. In my case there was a delay with the item I ordered resulting in a brief back order. Healthy Pets quickly sent an e-mail followed by a phone call offering a refund if I chose not to wait for their inventory to be restocked. The wait was less than 2 weeks. They followed up with another e-mail when the item was shipped and another requesting assurance the item was received. This PROACTIVE practice is impressive and certainly encourages confidence in the company and repeat business!

I read an article where wet/dry animal
by-product foods are not good for my dog; article suggested dehydrated foods instead. I purchased Dr. Marty Nature’s Blend freeze dried raw dog food and my dog loves it. His intestines have calmed down and his fuzzy eating has improved. I will order this food again.

Price was really good even paying shipping. I waited for my order. It never shipped. I called and was told it was on back order (3 weeks). I need this product for my dog so I canceled the order and ordered it from Amazon.

The item arrived on the date promised. Several of the tablets in the jar we opened arrived broken. Usually there are a few broken tablets at the bottom of the jar when we are almost finished with that jar, but this time there were broken tablets at the top, despite the top being jammed with cotton. It's impossible to tell if the damage was done in shipment from the factory to HealthyPets or from HealthyPets to me.

Order took very long getting and being delivered.
But the quality of the product is great.
Dog is doing better.
Thank you

Well I only gave 3 stars because after I placed my order I received an email saying that is was not currently available and did I want to cancel my order. So I selected that I would cancel the order and ordered it through another company and thought that was the end. But then I received the order anyway. So I'm glad I got the order (always happy to have a back up meds supply for the next shortage) but confused since I thought I cancelled it. If it weren't for that glitch/confusion it would be a 5 star review :)

Still awaiting the majority of the order. Received one small item.