HealthyPets.com Reviews 

Order came quickly and with everything I ordered . Unlike a friends who’s was held up do you part of the order not being in stock and was not contacted to tell her of that.

Item received and very good wrapped, since it is liquid nothing spilled.

I placed an order in May 2020 and am still waiting. The vendor is non-responsive despite repeated emails. This vendor will take your money and not deliver.

Item works very well have been using it for 4 years and would purchase again and recommend to others it works

No communication that items were not in stock. Took over a month to get my orders delivered. Had to call to find out where my items were. Yes we know stuff happens. First and foremost tell customers. Dont make the customer have to research their own items they paid for. Pretty bad.

Fast delivery. Had a product that was hard to get anywhere else.

My order was received and everything was great as usual.

I would give zero stars if I could. Perfect example of “buyer beware”. Please be very cautious buying from this company!!!!! I purchased an item from them, and had to return it. It was returned in August, they still will not refund me. Despite multiple telephone calls, now I cannot even get through to customer service, and no one returns calls. So I am just out over $50 for an item that was returned to them, in brand new condition. They should be put out of business for treating customers like that. Essentially stealing money.

The products are fine, but be careful about using their autoship. I tried twice to get it stopped. The autoship kept coming. I just now tried again and asked them to take back the product they just shipped. They said they would allow me to return, but it would cost 20% of product cost. BEWARE.

I got my dog from a shelter. She was about 6 months old, starving, and in terrible shape with bites and injury wounds all over. A few months down the line, she started appearing with other injuries. After a jump at the park, she fractured a bone. After that, we learned she had luxating patellas (in both knees). Then, elbow dysplasia.

She is now 4 surgeries in, on her knees, elbows, and most recently to take a pin out of her knee that had migrated. This would have cost us close to $!2,000, all of which Healthy Pets has covered. Without them, we would have been in serious financial straits, as all of this happened during the pandemic, when my husband was out of work for 8 months.

I'm not a fan of everything Healthy Pets does. For example, unlike just about every single insurance company, they will not confirm whether something is covered until you submit a claim. I understand not wanting to make promises, but this is completely absurd and stressful. You should be able to submit a doctor's surgery estimate and get some kind of answer on whether it will be covered, all else being the same.

During year 1.5 of the pandemic, it also took them more than a month, with a lot of back-and-forth, to approve one of my claims.

But--despite the 3 surgeries at the time of the policy renewal, my insurance only went up about 3 dollars.

So, while I think people's complaints are probably valid and different owners have varied experiences, mine have been great, and I will always use Healthy Pets for the first couple of years at least with a new pup.

I knocked off one star because I'd like them to address the problem of not approving procedures in advance. When you're considering whether to have a surgery and shopping around for doctors, this is necessary info and there is zero justification for not doing this.

Good store with low prices and fast shipping.

They don't accept refunds. Shop on other online sites.

What a terrible company! We signed up to get our dog's supplements on a subscription basis. We ordered one bottle (one!) per month. But the second month, they shipped (and charged me for) two bottles. These were expensive supplements, over $70 a bottle, so there was a bit of sticker shock.

I was upset, and decided to contact them to get the problem sorted out. I contacted them by email, but got no response. After waiting a few days, I contacted them by chat. I told the person what happened and asked that my subscription be fully canceled. He said no problem.

Sure. The next month, I received the subscription again. Fuming, I sat down and chatted with someone who was less than friendly. She also said she fixed the problem, but this time sent me an email confirmation. When I said I did not want to pay for this mistake--on their part, she said I'd have to pay to ship the products back to them. I asked that they send me a return mailing label. She replied that they would...but they never did.

I would not recommend doing business with Healthy Pets and I am going to file a complaint with the BBB as well.

Thank you for very quick delivery to Japan!

I received my package within a timely manner. However, I have requested a return service and have yet to receive my return-shipping label. I've checked my email consistently for 3 days and haven't gotten it. The reason for my return is because my veterinarian said oat-baths will not work on my cat's severe skin condition.

Fantastic service, delivery very quick, everything ok.

While shipping took a bit longer than anticipated, I was able to track the product easily, so knew when it had left the USA, was at Canadian Customs, was out for delivery, etc.
This is the second order of "glucosamine for cats", and it continues to help my older cat seem younger. I will order again.

Dogs love the Bonie Treats. Good Experience over-all.