Hedge Nursery Ltd Reviews 

553
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery service, noting that their orders arrive promptly and the plants are consistently delivered in a fresh, healthy, and vibrant condition. People also highlight the exceptionally helpful customer communication, straightforward online ordering process, and secure packaging that make purchasing hedging plants simple, pleasant, and entirely reassuring. However, some people noted occasional frustrating issues with delivery drivers leaving heavy packages awkwardly or dealing with expensive shipping costs. A few consumers also explicitly mentioned receiving a small number of weaker plants, smaller sizes, or experiencing minor transit setbacks.

What people talk about most

Product

People report positive experiences with product quality, highlighting that items arrive in excellent... See more

Quality

Clients share positive opinions on quality, consistently highlighting healthy and robust plants. Reviewers... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping and prompt... See more

Order

Reviewers highlight positive aspects of ordering, noting that the process is straightforward with helpful... See more

Service

Reviewers mention positive feedback about service, highlighting efficient support, healthy plants, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, communications and plants. Staff knowledgable about my choice of native hedges and helpful regarding delivery. Delivery from Royal Mail was great, driver offering to help carry up... See more

Rated 5 out of 5 stars

I ordered 80 x 40/60cm bare root young yew plants having found Hedge Nursery Ltd via a ChatGPT search for the “best rated UK nursery for bare root hedging plants, particularly yew” The yew plants arri... See more

Rated 5 out of 5 stars

Excellent product as described. Customer service second to none . Ordered 15 Red Robins only recieved 14 outstanding delivered to me within 3 days . Wouldn’t hesitate to use again or rec... See more

Rated 5 out of 5 stars

Easy ordering process and prompt delivery. Plants were well packaged, arrived safely and in excellent condition with plenty of fibrous roots. Sudden frost and frozen ground meant I had to wait four da... See more


Company details

  1. Wholesale Plant Nursery
  2. Garden Center
  3. Plant Nursery
  4. Tree Farm

Written by the company

Hedge Nursery is a premier online retailer of hedging plants and trees, proudly serving gardeners, landscapers, and businesses across the UK for over 15 years. With millions of plants supplied to tens of thousands of satisfied customers, we've established ourselves as a trusted name in the horticultural industry. Our extensive range caters to all needs, from home gardeners beautifying their outdoor spaces to large-scale projects for farms, schools, golf clubs, and local councils. We specialize in bare root hedging, available from November to April, offering an environmentally friendly and cost-effective solution for both native deciduous and evergreen species. Our selection also includes root ball hedging, pot-grown plants, and instant hedging in troughs, ensuring year-round availability to suit every project timeline. At Hedge Nursery, we understand the importance of quality when it comes to living plants. That's why we're committed to delivering top-notch products, as evidenced by our impressive Trust Pilot rating based on independent reviews. This feedback reflects our dedication to customer satisfaction and the superior quality of our plants. We pride ourselves on our competitive pricing structure, offering discounts for bulk orders and special rates for high-value purchases. Our knowledgeable team is always ready to discuss your specific requirements and provide tailored solutions to ensure you get the best value for your investment. As an authorized plant passport issuer, we guarantee full traceability of all our products. We're also deeply committed to environmental sustainability, actively contributing to the UK's carbon-neutral goals through our plant sales and eco-friendly packaging practices. Whether you're a homeowner looking to enhance your garden's privacy, a landscaper seeking reliable plant suppliers, or a business undertaking a large-scale greening project, Hedge Nursery is your go-to source for quality hedging plants and trees. With our extensive experience, wide selection, and unwavering commitment to customer satisfaction, we're here to help you bring your green vision to life. Choose Hedge Nursery for unparalleled expertise, quality, and service in online plant retail.


Contact info

4.8

Excellent

TrustScore 5 out of 5

553 reviews

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4.8

All reviews

(553)

176 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent bare root plants

Excellent company. Prompt arrival of plants with good communication regarding when they were coming. Good packaging. My bare root plants arrived with moist roots, ready to plant. All species looked very healthy on arrival. Highly recommend.

February 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Ordered box hedging

Ordered box hedging. Very responsive company, emailed with updates. Delivery was 3 days after ordering. Very healthy plants, larger than expected. Would certainly recommend and order again.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service and plant quality

We ordered a large number of mixed bareroot plants, hawthorn, blackthorn, dog rose, spindle, guelder rose, hazel, along with holly and pyracantha which were in pots and some chestnut trees. We are very impressed with the quality of the plants and the customer service was excellent, the staff were extremely helpful and knowledgeable. We asked for the delivery to be delayed due to work commitments and they were very accommodating and delivered when asked.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, communications and plants. Staff knowledgable about
my choice of native hedges and helpful regarding delivery. Delivery from Royal Mail was great, driver offering to help carry up to our garden. Plants arrived promptly in secure strong boxes and healthy condition. Now planted. We would highly recommend Hedge Nursery Ltd. Many thanks

February 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Spot on service

I ordered 60 Hornbeam hedglings of 80-100cm. The plants were arranged to be sent the next day, so very happy with how fast they processed my order.

Although there was a small problem with the delivery company not turning up when they were supposed to, the customer service in offering to resolve the problem was brilliant. Noting the problem they did not make excuses and offered to replace any plants that did not survive the transit owing to the delay of the delivery company.

I was happy to find that all plants seem to be alive and well so I did not have to take them up on their offer.

I can say that I was happy with all things that matter, and the product itself, the speed of processing the order and the customer service post order. I would happily recommend the company.

January 27, 2026
Rated 3 out of 5 stars

Poor delivery service with unhelpful driver.

Good ooking plants well packaged. Surley unhelpfull delivery driver lets the company down. Dumped the package completely blocking my vehicular access. I was home but he didnt knock door to ask where to leave delivery. When asked to move them he claimed his truck was broken. Liar. Surprised he has lasted in the job.

January 27, 2026
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Reply from Hedge Nursery Ltd

Thank you for taking the time to leave your review.

We’re very pleased to hear that you were happy with the quality of the plants and the way they were packaged — that’s something our nursery team work very hard to get right, so your comments on this are genuinely appreciated.

We’re sorry, however, to read about your delivery experience. As an online retailer shipping plants nationwide each day, we partner with Parcelforce to provide a fast, 24-hour delivery service across the UK. In the vast majority of cases, this works extremely well, but as you’ve highlighted, delivery ultimately depends on individual drivers, and on this occasion, the service you received fell short of the standards we expect for our customers.

Packages should never be left in a way that blocks access, particularly when someone is at home to advise on a safe place to leave them. We completely understand your frustration.

We will pass your feedback directly to Parcelforce for review by the local depot responsible for the delivery. Feedback like this is important in helping prevent similar issues in future.

Thank you again for your order and for bringing this to our attention.

Kind regards,
Hedge Nursery Customer Care Team

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Rated 4 out of 5 stars

The costs were excellent

The costs were excellent, the delivery swift, and the plants appeared robust and vibrant. The ordering process was straightforward, offering ample useful advice. This is our second order as we're continuing to fill in spaces in our newly established hedge. The initial set has thrived splendidly and has been welcomed by both ourselves and the surrounding wildlife.

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Terrific company, great plants, highly recommend

I ordered 80 x 40/60cm bare root young yew plants having found Hedge Nursery Ltd via a ChatGPT search for the “best rated UK nursery for bare root hedging plants, particularly yew” The yew plants arrived quickly, well packaged and looked fresh and healthy. Really helpful website with planting and aftercare advice etc. Good communication. Highly recommend Hedge Nursery.

January 18, 2026
Unprompted review
Rated 5 out of 5 stars

Healthy looking plants!

Great pricing, fast delivery and healthy looking plants. Easy to order with plenty of helpful guidance. Second batch we have purchased as we are filling gaps in newly laid hedge. First batch have come on really well and are appreciated by us and the local wildlife.

January 5, 2026
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Rated 5 out of 5 stars

Excellent service and quality

Excellent service and quality. I bought some 40cm Yew Hedging which arrived when expected. It was bareroot and I planted it out the same day. It’s all very good quality and surviving the winter weather. Looking forward to it establishing itself this spring and onwards.

January 5, 2026

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